Whitten Brothers Of Ashland

Excellent Service. While traveling in the area I noticed that the Brake Light came on in the Jeep I was driving the next thing I knew was that I had no brakes I returned While traveling in the area I noticed that the Brake Light came on in the Jeep I was driving the next thing I knew was that I had no brakes I returned to the store I was shopping in the gentlemen in there pointed me in the direction of this wonderful dealership. The best part was the service rep that I spoke with Tracy Boone once I explained the problem to her she assured me that they would do everything to get me back on the road as soon as possible. The part was not readily available but Tracy assured us that they would do there best to have are Jeep ready on Friday in the mean time they would give us a rental to drive. I can not with enough word tell you how wonderful all the people we can in contact with were and can not say THANK YOU enough to all the personal that helped us. If you live in this area and are going to purchase a vehicle and service is your top priority recommend this dealership. Thank you Tracy Boone for helping two old women who knew nothing about a vehicle and making us fell safe and secure and that someone cared about them. More

Amazing experience! Grant Bowles is awesome to work with! He is laid back and wants the best for his clients. I had a VW involved in the diesel scandal and after explaini Grant Bowles is awesome to work with! He is laid back and wants the best for his clients. I had a VW involved in the diesel scandal and after explaining our situation he just wanted me to find the right vehicle. I spent about a month doing research, test driving cars and emailing back-and-forth. He was more than understanding and went above and beyond to help me. After driving just about every Jeep they had, I finally narrowed it down. He was there to help me at every step. I now have the Jeep I want and I could not be happier. I feel I gained a friend through all of this. This has been the BEST Jeep buying experience! Ask for Grant next time you need a new vehicle! More

Excellent car-buying service I worked with Grant Bowles primarily and he is very genuine, caring and professional. He goes beyond just doing the sales basics. Eric (sales mngr) wa I worked with Grant Bowles primarily and he is very genuine, caring and professional. He goes beyond just doing the sales basics. Eric (sales mngr) was also involved in making the experience so outstanding. It was mainly because of these two men that I bought my used car here. I have had bad experiences at other dealers recently and Grant and the entire team at Whitten of Ashland was a welcome breath of fresh air. I couldn't have asked for a better group of people to work with. I will be happy to recommend this dealership to all my friends and family. More

Excellent Service This is now my second vehicle I have purchased from Whitten Brothers of Ashland. Raymond assisted us in the sale of my new car and was polite and resp This is now my second vehicle I have purchased from Whitten Brothers of Ashland. Raymond assisted us in the sale of my new car and was polite and respectful of my wishes throughout the entire process. I got the exact car I was looking for without having to settle. I highly recommend this dealership and highly recommend working with Raymond! More

GREAT customer service for the 4th time in a row!!! We have purchased our 4th vehicle from Whitten. I was not sure if we would be able to get it done because our truck was so new....but once again they We have purchased our 4th vehicle from Whitten. I was not sure if we would be able to get it done because our truck was so new....but once again they always come thru for us. We also have family and friends that have purchased or will purchase a vehicle from them as well. This truck we are also going to us the service department and see how that is. We do not like the dodge service department in our area. More

Poor customer service Dropped my car off Friday after making an appointment...it sat there all day (Friday) no work got done to it...I'm wondering what's the point of an ap Dropped my car off Friday after making an appointment...it sat there all day (Friday) no work got done to it...I'm wondering what's the point of an appointment if you still can't get the work done? I called & left several messages for a specific person & no one ever returns the phone calls..they took my name and number but never called back..... More

Best dealership ever! I have bought about 16 new cars over my lifetime and Whitten Brothers is the best experience I have ever had. I have bought from them two times and bo I have bought about 16 new cars over my lifetime and Whitten Brothers is the best experience I have ever had. I have bought from them two times and both times it has been an outstanding experience. My salesman, Ray Waters is very pleasant and extremely knowledgable. This dealership has a no pressure sales approach. They help you choose the vehicle that is right for you and give you a great deal. There is no better feeling than diving a vehicle that you have to look at everyday and drive everyday that came with a great buying experience. I also just had my first oil change and the service department is also outstanding! More

Service Dept needs HELP Took our van in for service (check engine light) got it back "fixed" in a couple days. Check engine light came back on two days later. Well here we ar Took our van in for service (check engine light) got it back "fixed" in a couple days. Check engine light came back on two days later. Well here we are two weeks later and it still isn't fixed. The service dept doesn't communicate very well the progress or lack of with our repair. Ive called several times and feel like I get the run around. Ive been promised it would be ready on 3 different occasions only to be let down. They should learn to " under promise and over achieve". We are very disappointed and will look for a different Dodge dealer to work with in the future, even if we have to travel further. It would be nice if the management actually came on here and would read the reviews. More

Jason grady Bill Harrison Charlie Brown zach We have purchased three new vechicles from Whitten brothers Ashland. Dealt with Jason Bill Zach and Charlie Brown excellent people to deal with gettin We have purchased three new vechicles from Whitten brothers Ashland. Dealt with Jason Bill Zach and Charlie Brown excellent people to deal with getting ready to buy number four next week Leonard cairns More

Another Significant Purchase Within 12 Months! A huge "shout-out" to our Man...Jason Grady! He has sold us our 2nd Brand New Dodge Ram 3500 within the last 12 months! If anyone is looking for a n A huge "shout-out" to our Man...Jason Grady! He has sold us our 2nd Brand New Dodge Ram 3500 within the last 12 months! If anyone is looking for a new or used vehicle, I would suggest you speaking with Jason Grady first. He is extremely helpful, informative and offers great customer service. He does all of this, without being "salesy" or "pushy". Between Jason's efforts and the professional and compromising abilities of his Sales Manager: Bobby Choi, we were able to secure this 2nd big purchase in a rather short period of time (less than 12 mos. apart). And then, with the professional assistance & streamlined process of the Finance Manager: Charlie Browne, our paperwork was explained and completed in a very timely manner and we were out the door, very happy and satisfied, repeat-customers. We have since, returned to get a few "service-matters" completed, and were greated and taken very good care of by the Whitten Brothers Of Ashland efficient Service Dept. Once again, we can't say enough about this Dealership & the exceptional treatment that we have received. We will continue to come back to do business with them and we will continue to seek out our wonderful sales representative: Jason Grady! Thank you all! Billye & Rick Atkins Stafford VA More