Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

The Service department is very helpful and great to work with.. Was able to have a car ready for for me when we got there. Keith kept me updated about my Jeep. with.. Was able to have a car ready for for me when we got there. Keith kept me updated about my Jeep. More

Not bad Thought I got low balled in my trade, but at least the manager was up front and advised me I might want to take somewhere else and may could get more. Thought I got low balled in my trade, but at least the manager was up front and advised me I might want to take somewhere else and may could get more. I appreciated his up front honesty and made a counter offer and left with a new truck. Overall I was happy with the deal. More

Kevin Raj and Hope Kevin Raj (Salesman) and Hope in Financing were both very attentive and helpful throughout the purchasing process. I would give both of them 10 out o Kevin Raj (Salesman) and Hope in Financing were both very attentive and helpful throughout the purchasing process. I would give both of them 10 out of 10 for their help. More

Adam Fogg took care of me in such a professional way!! He i! Adam Fogg is so excellent in his job. He always makes sure all of my 2016 Jeep Cherokee Sport’s needs are met.James in the Loaner dept was so helpful Adam Fogg is so excellent in his job. He always makes sure all of my 2016 Jeep Cherokee Sport’s needs are met.James in the Loaner dept was so helpful in explaining the idiosyncrasies of the Jeep Wrangler Sport and he was so knowledgeable.. More

Emergancy Service Service department worked me in when my brand new 300S had engine problems. They gave me a rental to use while they determined and corrected the prob Service department worked me in when my brand new 300S had engine problems. They gave me a rental to use while they determined and corrected the problem. The process was hassle free. Friendly and professional service!!! More

Buy from here! From inquiry on the internet to delivery of my new vehicle, everything was GREAT and they were very easy to work with ! I would recommend them : ) From inquiry on the internet to delivery of my new vehicle, everything was GREAT and they were very easy to work with ! I would recommend them : ) More

Electronic & Transmission Warranty Issues Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having problems with vehicle shifting to and from over drive. They upgraded software on radio that somehow fixed all issues for two days, however on the 3rd day resurfaced. As a result My Service Adviser, Tracy Boone was able to get it diagnosed quickly and the tech determined my system needed replaced. As far as the transmission goes, my truck was test driven, but in city where the problems don't exist. It usually only happens after driving at speeds over 55 for a longer period of time. Unfortunately, I have to wait until my transmission starts to fail more frequently costing me additional revenue in gas mileage. Truck went from HWY average of 21.5 MPG to 17 MPG. More

service is beyond excellent This was my third vehicle I had bought from this dealership. Their service has always been excellent but it has only gotten better and easier. I cal This was my third vehicle I had bought from this dealership. Their service has always been excellent but it has only gotten better and easier. I called my sales person, Margaret. I bought my previous two vehicles from her. She is smart, nice and knows exactly how to deal with people. (I am not the easiest customer.) through several conversations and a few visits, she found the truck I wanted and then I talked to Jeff, who I believe is a sales manager. Jeff was also just as awesome. He was nice and very helpful. He was very transparent in our conversations. (Which you dont always have at car dealerships) Then came time to sign the papers with Hope. Hope was great also. The paperwork was pre-done so I was not there for very long. She was very knowledgeable and very sweet. My advice to people going here, please ask for these people. You will not be disappointed. I wont buy another vehicle from any other dealership or person. Those three make a great team and provide a great experience. More

Excellent customer service with Jevon Goodman for my vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!! vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!! More