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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
719 Reviews
Discover the exceptional car-buying experience at Whitten Brothers of Richmond, where the Whitten Advantage ensures top-tier service and satisfaction. Situated on Midlothian Turnpike, our dealership features an extensive selection of new Chrysler, Dodge, Jeep, and RAM vehicles, alongside a wide variety of high-quality pre-owned cars. Our committed team provides personalized, transparent service, making your visit enjoyable and stress-free. With a cutting-edge service center and a strong emphasis on community involvement, Whitten Brothers of Richmond is dedicated to meeting and exceeding your automotive needs.
Experience the Whitten difference at Whitten Brothers of Richmond today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 719 reviews
January 02, 2019
Fair and Professional I bought my second Jeep from Whitten within the last two years. I returned to Whitten because my first customer experience was positive. We worked wi I bought my second Jeep from Whitten within the last two years. I returned to Whitten because my first customer experience was positive. We worked with Abdul Khalili and one of his colleagues by the nickname , “Baseball” and were very pleased with the buying experience and ultimately the Jeep Cherokee we purchased. More
by Anthonyv2018
Employees Worked With
January 01, 2019
Disappointed Customer I feel that it is an unfair business practice to advertise a car, get told to come and see the car, then get told the car isn’t ready to be seen but y I feel that it is an unfair business practice to advertise a car, get told to come and see the car, then get told the car isn’t ready to be seen but you can see it tomorrow. My family is a growing family and we were extremely excited about purchasing a van, and this particular van had everything we wanted and within our price range. 9 times out of 10 we wouldve purchased the van being that it had everything we wanted and the price was more than reasonable. But only to find out the next day, the day we were supposed to come and see the van, that it was purchased. Purchased by the owner at that. If you own a business it’s completely understandable that you have first dibs on everything your business has to offer. But it becomes unfair and impractical when you advertise the car, have an interested buyer, completely inconvenience the family to come out IN THE RAIN to see the van, get told it’s not ready (but you said come see it), then tell us the next day “the owner” bought the van. No how about the owner TOOK the van. I don’t know one owner who actually pays for a product their selling. Makes no sense. So therefore here we are unsatisfied, feeling inconvienced and mistreated. I really don’t understand why this happened but I feel it deserves an explanation. I feel “the owner” should take responsibility rather than take advantage. More
by Steve
Employees Worked With
The Owner
December 31, 2018
Terrific Day! This is the second vehicle that I have leased from Whitten. The experience very simple and FAST! Thank you Bruce! I will definitely return again. This is the second vehicle that I have leased from Whitten. The experience very simple and FAST! Thank you Bruce! I will definitely return again. More
by dumasuz
December 31, 2018
New Jeep purchase Gillian was really helpful and extremely friendly. She made me feel that she really cared and worked with the sales manager to get me the best deal. B Gillian was really helpful and extremely friendly. She made me feel that she really cared and worked with the sales manager to get me the best deal. Bruce did a great job of explaining all the details and operation of the vehicle. He was friendly and personable More
by Dave B
December 28, 2018
Simply superb I’d give this place 6 stars if I could because 5 just aren’t enough. Everyone in the place was extremely nice but Chuck and Margret were especially gr I’d give this place 6 stars if I could because 5 just aren’t enough. Everyone in the place was extremely nice but Chuck and Margret were especially great. I came in to adjust a future appointment and buy wiper blades but they went above and beyond to help me out when I locked my keys inside my car. I use to go to a dealership in Maryland and was consistently underwhelmed with their service. It’s only my second time here but this dealership seems like a real gem! More
by Ctharriman
December 28, 2018
Excellent Experience I had a great car shopping and purchasing experience at Whitten. Everyone I interacted with had a customer first approach, and I always felt like my I had a great car shopping and purchasing experience at Whitten. Everyone I interacted with had a customer first approach, and I always felt like my questions were answered with clarity and transparency. Throughout my experience I felt fully supported and never pressured. I purchased a new Ram 1500 and was very happy with the price and overall process. I will highly recommend Whitten Brothers of Richmond Jeep Chrysler Dodge Ram to friends and family, and I will return again. More
by B Roy 84
Employees Worked With
Wilbert Connor
December 27, 2018
2019 Jeep Cherokee The dealership is well run and accommodating. Jon Burfoot was easy to work with and did a great job in responding to my questions and requests for inf The dealership is well run and accommodating. Jon Burfoot was easy to work with and did a great job in responding to my questions and requests for info and prices. He also focused on the features I wanted and I was able to get a vehicle I am very happy with. More
by bab2
Employees Worked With
December 23, 2018
Great experience This was a great experience and Abdul was a wonderful person to work with and listened to all of my wishes and made sure I was happy with whatever I w This was a great experience and Abdul was a wonderful person to work with and listened to all of my wishes and made sure I was happy with whatever I was choosing! He went above and beyond! More
by lnlester22
December 18, 2018
Great experience! I worked with Larry “Baseball” and he was absolutely wonderful. I got a 2018 Jeep Renegade and he was helpful every step of the way. Baseball had a gr I worked with Larry “Baseball” and he was absolutely wonderful. I got a 2018 Jeep Renegade and he was helpful every step of the way. Baseball had a great attitude, was always cheerful and great to work with. I had Bob for our paperwork and loved working with him also. He made the process easy to understand and he was enjoyable to work with. They had the manager come out a few times and it made me feel welcome and showed they appreciated my business. More
by Lovemyrenny
Employees Worked With
Bob, Larry Cupp
December 15, 2018
3rd vehicle bought at Whitten Brothers and could not be happ Everyone from the Management team to the Finance department were extremely helpful and knowledgeable, I visited other dealerships during my purchase d Everyone from the Management team to the Finance department were extremely helpful and knowledgeable, I visited other dealerships during my purchase decision and there was no comparison between the feeling of being welcomed and appreciated like you get at Whitten. My sales represenative was Bruce Anderson, he was exceptional! His knowledge of the vehicle and its features was impressive, his ability to relate to the customer is exceptional. He is truly an asset to your company. I will strongly recommend Whitten and Bruce to all my friends and relatives. More
by Tim Duncan
Employees Worked With
