Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Best car buying experience ever My husband is a car fanatic. When it comes to purchasing a vehicle he does weeks/months of research. I on the other hand am only concerned with 1. Can My husband is a car fanatic. When it comes to purchasing a vehicle he does weeks/months of research. I on the other hand am only concerned with 1. Can it get me from point A to B and 2. What color is it? Since we are married, I have the "pleasure" of accompanying him at every car purchasing transaction. We have been married 16 years and in that time, I think he has owned ten (10) cars. All makes and models. We have purchased vehicles from various dealerships. In addition to dealing with car salesmen, we have also purchased homes, boats, and RVs. So we/I am very accustomed to the sales mentality. I personally do not enjoy these outings. I have found that most sales people are there to do their job and push their products. On June 12, 2018, we were rear ended. Our 2017 (less than 1 year old) Jeep Grand Cherokee was deemed inoperable. We were scheduled to leave for our 8 week cross country trip in three days. We already had reservations for various campgrounds, paid for kids' summer camps and excursions. We were in a desperate need of a vehicle that could tow our 30 ft travel trailer. All of the car rental services told us that it is against their policy to allow renters to use the rental cars to tow. My husband spent that night looking for used cars. He was not able to find anything that was reasonable or was close enough for us to purchase/pickup. The next morning, in a Hail Mary attempt, my husband emailed three local car dealerships telling them of our plight. Harrison Whitten from Whitten Brothers was the first to respond. Not only did he reply via email, he also called us. He was very understanding of our situation. He was empathetic and was willing to do whatever he could to help. He could have taken advantage of our predicament and simply sold us a vehicle but instead he was willing to work with us. He was willing to assess our damaged Jeep and offer us a trade in value so we could "swap" cars. We had our car towed to Whitten Collision Center. There was no pressure to buy. If we were not able to come to a deal, the service center would still work with our insurance company to repair the damages. At the dealership, we were introduced to Monty Baker, our salesman. Monty already had another Jeep Grand Cherokee on the lot for us, ready for a test drive. Based on conversations he had with my husband, he knew exactly what we were looking for. He knew that due to time constraints, we needed a vehicle that could tow our trailer, a car that matched as close as possible to our current Jeep so that we did not have to adjust the tow/hitch set-up. It was great to see how prepared Monty was but what really amazed me was when I learned that the Jeep Grand Cherokee they had ready for us was not from their lot. Monty had the vehicle brought over from another dealership. That showed me that they were now invested in helping us. The car was perfect, down to it being the right color :-) Now the deal...There was no haggling. No pushing scraps of papers with prices back and forth. Their price was competitive. They also gave us a good trade-in value for our Jeep, despite the damages that were already listed on our vehicle. Then Monty briefly told us what to expect from the next two individuals we would be speaking with. The maintenance plan person and the financial guy. I am sorry I cannot recall their names but I think that is because the transition was so seamless. They were professional and we all got what we wanted in a very timely manner. I think we were even smiling when we exited the finance office. We were not looking to purchase a new car. We were not happy to find ourselves in a situation that warranted the need for an vehicle. But from start to finish, our experience with the Whitten Brothers team was exceptional. Everyone went above and beyond expectations. Rarely does an owner of the dealership gets involved directly with the customer but in our case Harrison helped us. Monty was personable, funny, he efficiently went through the details of the car, and he was never pushy. The paperwork part was fast and easy. The system they utilized minimized paper copies. All of our documents were downloaded on a USB thumb drive. The collision/service department dealt directly with our insurance company and kept us updated during the repair process. We definitely recommend Whitten Brothers and we will look to them for our next vehicle. Thank you. More

Friendly Dealer Purchased a new RAM Truck from Whitten Bros. Ours salesman, Craig Richardson, did an excellent job of guiding us through the process. He provided us Purchased a new RAM Truck from Whitten Bros. Ours salesman, Craig Richardson, did an excellent job of guiding us through the process. He provided us with information on the vehicle we inquired about and answered all our questions. His total demeanor was a refreshing breath after hearing so many horror stories about car buying. The rest of the team, Willie and Bob, were very professional and continued the friendliness that we experienced upon our arrival. To go along with the friendliness, we feel that we got a fair deal on our vehicle More

The Saleman William Chapman The salesperson William Chapman was very thorough and patient. He was very knowledgable and took very good care of us. We will surely come back to W The salesperson William Chapman was very thorough and patient. He was very knowledgable and took very good care of us. We will surely come back to Whitten Brothers for our next car. More

Couldn’t be happier Whitten Brothers was fantastic from the very beginning. I couldn’t be happier with the service and communication. They really made the car buying expe Whitten Brothers was fantastic from the very beginning. I couldn’t be happier with the service and communication. They really made the car buying experience hassle free - from researching online to calling and scheduling a test drive to financing and driving the vehicle off the lot. Jon was extremely friendly, accommodating, and fun to talk to. He also followed up to make sure I had all the information needed to make my decision. This was my first time at this dealership and I would definitely recommend based on my experience. More

My experience was with the Salesman Mr. Connor Mr. Connor was very informative during the purchase of my new vehicle, he was very polite and not pushy, which lead me in purchasing the vehicle I wan Mr. Connor was very informative during the purchase of my new vehicle, he was very polite and not pushy, which lead me in purchasing the vehicle I wanted. More

incredible!!!!!!!!! everybody was friendly and extremely knowledgable.............Bruce Anderson was my salesperson and he was personable, professional and very patient a everybody was friendly and extremely knowledgable.............Bruce Anderson was my salesperson and he was personable, professional and very patient as I asked A LOT Of questions. He kept telling me to call him if I thought of any more questions. He kept offering me water, coffee, even a snack while we waited to finish up the paperwork. He didn't wander off to assist anyone else but stayed with me the entire time. More

Easy transaction. Once we decided on the vehicle (which was easy), the processing of the order and the financing went very smoothly and quickly. Everyone was prepared Once we decided on the vehicle (which was easy), the processing of the order and the financing went very smoothly and quickly. Everyone was prepared and very professional. More

Touch of BBQ will go a long way...thank you Whitten Jeep! Bruce aka BBQ was perfect for me and my search for a new jeep. The employees were fantastic to work with and thank you for all your help. I will be en Bruce aka BBQ was perfect for me and my search for a new jeep. The employees were fantastic to work with and thank you for all your help. I will be enjoying my 2019 Jeep Cherokee for a long time. Many thanks to Whitten Jeep! More

Howard Hall was great. The Sales Manager that made the call is not prepared to deal with higher demographic customers. Needs more professionalism. The finance manager is The Sales Manager that made the call is not prepared to deal with higher demographic customers. Needs more professionalism. The finance manager is impatient and twice - when i asked a question, he said "i just explained that to you ". Howard Hall was the true professional that i dealt with More

Josh Turner was excellent Custom ordered new Jeep and while it took longer than originally expected Josh Turner was fantastic in keeping me informed. Would definitely recommen Custom ordered new Jeep and while it took longer than originally expected Josh Turner was fantastic in keeping me informed. Would definitely recommend his services! More