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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
702 Reviews
New Sales Update
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 702 reviews
January 22, 2018
Really easy, great price, felt no pressure , really good experience!!! No need to haggle. Never thought I'd say this, but we had a really good time. , really good experience!!! No need to haggle. Never thought I'd say this, but we had a really good time. More
by TW23
Employees Worked With
Matt Parrish, Jacob Barber
Helpful January 21, 2018
As always dealing with whitten is a pleasure. We have been a Whitten customer for a long time and have always been treated extremely well. They are very knowledgeable and take the time to ensure w We have been a Whitten customer for a long time and have always been treated extremely well. They are very knowledgeable and take the time to ensure we know all the details whether sales or service. In particular Bruce Anderson and Bob Darling we felt bent over backwards to satisfy our needs. More
by adamslaw3
Employees Worked With
January 16, 2018
BBQ Bruce is the MAN! I purchased my second vehicle from BBQ Bruce and Whitten Brothers. The experience was as pleasant as a dealership can be. No hassle, Friendly and av I purchased my second vehicle from BBQ Bruce and Whitten Brothers. The experience was as pleasant as a dealership can be. No hassle, Friendly and available. I called and said I wanted a specific car and they had it ready when I got there. WINNING! More
by MOPAR Guy
January 16, 2018
I wish I had met these folks two months ago! This is the fourth dealership I dealt with in my search for a new Ram. I wish I had found them first! The entire team at Whitten Brothers was a plea This is the fourth dealership I dealt with in my search for a new Ram. I wish I had found them first! The entire team at Whitten Brothers was a pleasure to deal with from the first contact to driving off the lot in my new Ram. Gillian in the internet department was prompt and helpful with her assistance. Mark Lafoon and Sheri Brandt in sales were very helpful and made the sale easy and straight forward. They were both very honest and more than generous in our dealings. Big Bob in Financial Services was direct, honorable and explained the entire process to us with great detail and patience. He found a great financing rate for us and we really appreciate his help. My wife was also extremely impressed by this dealership and how they handled our purchase. The 10 Year / 200,000 mile power train warranty is a great addition to a great deal! Thank You! More
by MattL
January 15, 2018
Review Great dealer. Ad for the rebates on the ram were valid and consistent. I went in for a ram and left with a ram. Was not shown other vehicles just what Great dealer. Ad for the rebates on the ram were valid and consistent. I went in for a ram and left with a ram. Was not shown other vehicles just what I wanted. Great group!!! More
by Qkgixxer
Employees Worked With
Matt Parrish, Jacob Barber
January 06, 2018
Great experience purchasing new (used) Ram found all members of the sales team particularly helpful, knowledgable and experienced in selecting my new truck. Trevon was especially attendant in found all members of the sales team particularly helpful, knowledgable and experienced in selecting my new truck. Trevon was especially attendant in test driving and the electronic systems, completing the paper work, and insuring we were ready to go down the road. Would absolutely recommend this dealership to friends. More
by Happy Snyders
Employees Worked With
Other Employees :
Bob ? Geting knee replacement, Special forces, Allen "Willie" Stewart, Trevon Gerideau
January 05, 2018
very positive experience with both Katie and Trevon they both very helpful without being pushy. my only criticism is that the paper work process took far longer than i expected they both very helpful without being pushy. my only criticism is that the paper work process took far longer than i expected More
by Tommy Brewer
Employees Worked With
Trevon Gerideau, Katie Hassell
January 05, 2018
Lancaster Ram 1500 Friendly, knowledgeable sales. Excellent customer service. Bought a used vehicle from Larry about 5 years ago and have been coming back for regular se Friendly, knowledgeable sales. Excellent customer service. Bought a used vehicle from Larry about 5 years ago and have been coming back for regular service. Really liked working with Larry and very pleased with the service department experiences. So when I was in the market I thought of Whitten Brothers. More
by Doug5510
Employees Worked With
Larry Cupp
December 31, 2017
Great People I worked with Monty Baker and he made me feel totally comfortable with my purchase. I would definitely refer friends and family to Monty! Love my ne I worked with Monty Baker and he made me feel totally comfortable with my purchase. I would definitely refer friends and family to Monty! Love my new Jeep! More
by Candy
Employees Worked With
Big Bob in Finance, Monty Baker
December 30, 2017
Wonderful as always , Jon Burfoot is unite an amazing young man. His personality and knowledge of his products makes him a perfect fit for the Whitten family. Every minut Jon Burfoot is unite an amazing young man. His personality and knowledge of his products makes him a perfect fit for the Whitten family. Every minute with him was enjoyable. Jay Dawson has to be the best financial guy in the business! He checked and double checked for the best car rate. Why would anyone shop elsewhere? More
by Pturner123
