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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
703 Reviews
Discover the exceptional car-buying experience at Whitten Brothers of Richmond, where the Whitten Advantage ensures top-tier service and satisfaction. Situated on Midlothian Turnpike, our dealership features an extensive selection of new Chrysler, Dodge, Jeep, and RAM vehicles, alongside a wide variety of high-quality pre-owned cars. Our committed team provides personalized, transparent service, making your visit enjoyable and stress-free. With a cutting-edge service center and a strong emphasis on community involvement, Whitten Brothers of Richmond is dedicated to meeting and exceeding your automotive needs.
Experience the Whitten difference at Whitten Brothers of Richmond today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 703 reviews
December 11, 2017
Best sales Dealer by far From the first day of meeting Mark we hit it off. This isn’t just a job for him. He wants to make the people he deals with as comfortable as he possib From the first day of meeting Mark we hit it off. This isn’t just a job for him. He wants to make the people he deals with as comfortable as he possibly can. He made it possible for me to show the Jeep that I was interested in available for a very special person in my life to see since his hours are very crazy being a truck driver. I love my Jeep and would recommend him to anyone! More
by Christy06
Employees Worked With
Mark Lafoon Sr.
Helpful December 07, 2017
Amazing Incredible service and fast! I? came in on a mission for a car but the timeline for manufacturing was too long. Josh helped me to find my dream car an Incredible service and fast! I? came in on a mission for a car but the timeline for manufacturing was too long. Josh helped me to find my dream car and I? couldn’t be happier! More
by JessicaH93
December 06, 2017
17 Grand Caravan Just purchased a 17 Grand Caravan. I am extremely happy with the purchase. My "Sales Girl" was Rebekah and she was very helpful. All the staff envolve Just purchased a 17 Grand Caravan. I am extremely happy with the purchase. My "Sales Girl" was Rebekah and she was very helpful. All the staff envolved with the whole process was wonderful! Would definitely recommend Whitten Brothers! More
by MayzeeMae22
Employees Worked With
Rebekah Traverson
December 06, 2017
17 Pacifica - John burfoot was the best We bought our new Pacifica from me burfoot, he was awesome!!! He bent over backwards to make sure we got the best deal possible, he made the process s We bought our new Pacifica from me burfoot, he was awesome!!! He bent over backwards to make sure we got the best deal possible, he made the process so dang easy. Plus Jake in finance was so straightforward in explaining the different packages we could get and explained the amazing benefits of each. So a brand new car and a bumper to bumper warranty for 150k miles!!!! More
by Mommyof384
December 03, 2017
A Couple of Bad Apples Made for Terrible Experience I recently bought a used car from Whitten Bros. Midlothian and asked to leave my old car parked at the dealership, so I could drive the new one home. I recently bought a used car from Whitten Bros. Midlothian and asked to leave my old car parked at the dealership, so I could drive the new one home. Apparently, the spot I was told I could park it in by the salesman was inconvenient for the Service Center and when I returned a week later, the air had been let out of both of my back tires and the valves had been damaged, so that they could not be refilled. It was clear that my car had been vandalized. I pointed out to the salesman that mine was the only car in the lot without a ‘Whitten Brothers’ tag and he acknowledged that the damage had likely been done by a Service Center employee, admitting that it wasn’t the first time something like that had occurred. I was understandably furious. The salesman and Sales Manager did an admirable job of calming me down, promising to repair the damage, give me a loner vehicle and review security footage to see which of their employees was responsible. However, when the General Sales Manager, Richard Albert, got involved, he told me I couldn’t prove anything, so they weren’t going to fix the damage they had caused. I had to raise a huge fuss and point out that two members of his sales team had already acknowledged the vandalism was done by a Whitten Brothers employee before he agreed to do the bare minimum to rectify the situation. What a horrible way to treat someone who just bought a car from you. As long as Whitten Brothers is employing vandals in their Service Center and has an unprofessional and incompetent General Sales Manager, I would advise you to take your business elsewhere. More
by DB_2017
Employees Worked With
Richard Albert
November 28, 2017
2018 Jeep Cherokee Lattitude - Altitude Package I came into Whitten Brothers to purchase a Jeep Cherokee as my new company vehicle. Time was of the essence as I needed to be in a new vehicle (and ou I came into Whitten Brothers to purchase a Jeep Cherokee as my new company vehicle. Time was of the essence as I needed to be in a new vehicle (and out of the only one) before the weekend. I had already been to another dealership that let me walk away. Matt was great to work with, knowledgeable and paid attention to detail. The vehicle i chose was sent from their Ashland location and I was in it by the next business day! Thanks for your time Matt! More
by Geo3
Employees Worked With
Matt Parrish
November 27, 2017
17 RAM 1500 Purchased new truck last week. Pleased with overall experience. Larry should me a few online, we picked the style, last 17 that I wanted was in Ashla Purchased new truck last week. Pleased with overall experience. Larry should me a few online, we picked the style, last 17 that I wanted was in Ashland. He picked it up and next day test drove. He was able to have truck sealed and spray a bed liner in before I came back on Friday to purchase truck, pleased with experience and will be coming back in few years when I trade in for newer model. More
by Jsc413
Employees Worked With
Larry Cupp
November 25, 2017
Jeep Wrangler purchase I came in to Whitten Brothers of Richmond for a Jeep Wrangler. I was assisted by Connor and he did a great job taking care of me and answering all my I came in to Whitten Brothers of Richmond for a Jeep Wrangler. I was assisted by Connor and he did a great job taking care of me and answering all my questions. I recommend him to anyone looking to purchase a vehicle. More
by pmd
Employees Worked With
Wilbert Connor
November 24, 2017
Monty Baker Monty was very knowledgeable and had a no pressure approach. He worked to get me in and out with minimum time spent completing the sale! Thanks Mont Monty was very knowledgeable and had a no pressure approach. He worked to get me in and out with minimum time spent completing the sale! Thanks Monty! More
by DM1124
Employees Worked With
Monty Baker
November 17, 2017
Whitten Brothers met my very high expectations! My experience with Witten Brothers may be a little different than some. I came to the dealership knowing that I wanted to buy a Jeep Grand Cherokee. My experience with Witten Brothers may be a little different than some. I came to the dealership knowing that I wanted to buy a Jeep Grand Cherokee. I asked what the top of the line was (summit) and selected the extras that I wanted. There was no sales hassle in part because I was already sold. With that said I was very comfortable and pleased with my experience at Whitten Brothers. Matt Parrish was a pleasure to work with. He answered all of my numerous questions, and if he didn’t know the answer he said so, and went to get me the answer. Matt did a good job familiarizing me with my new Jeep and made it clear that he was there to help me with any expected future questions. The financing part of this process also went smoothly. The new electronic (vs. paper) process while new to me, turned out to be very efficient. I ended up purchasing all the protection and warranty package, but I didn’t feel pressured to do so, rather the presentation on why they were a good value in protecting my $57,000 plus purchase was logical and made good common sense. The bottom line is that I am please with Whitten so far, and met my very high expectation. If the Service I receive going forward is as good as what I have received so far then you should have a happy repeat customer. More
by rpatch
Employees Worked With
The other employee that I did the financing etc. with was Big Bob (not sure what the correct name is) he was also excellent (see my write-up above), Matt Parrish
