Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

2017 Jeep Renegade Everyone was very nice. Mr Connor was especially nice and very honest. The financial guy was very nice and a pleasure to work with. Mr Connor did e Everyone was very nice. Mr Connor was especially nice and very honest. The financial guy was very nice and a pleasure to work with. Mr Connor did everything he could to speed up the process, but it always takes hours to buy a car. More

Great experience AGAIN!! We have been driving a Town & Country that we purchased from "Baseball" ten years ago. Today we bought a Dodge GT Grand Caravan from him again. Sam We have been driving a Town & Country that we purchased from "Baseball" ten years ago. Today we bought a Dodge GT Grand Caravan from him again. Same great care as we received ten years ago.. Whitten should be proud to have him representing them. We also worked with Jacob Hayes in Finance and Gillian Hayes in Internet. They are both also a great asset to Whitten. Thanks to all for making this a good experience. More

Bought a new care yesterday. ...and surprised myself, just a little bit - not because I bought a car (I was shopping and intended to buy), but was surprised that we completed the ...and surprised myself, just a little bit - not because I bought a car (I was shopping and intended to buy), but was surprised that we completed the deal on my first visit. I inquired online and provided advance information that was requested by dealership, set-up appointment, and showed up to follow-up in person. In the process of answering my questions, the team offered a deal that was well within my desired parameters, immediately set-up financing and walked me through the close. I was a bit exhausted by the 4 hours there, but also glad that the transaction was completed and I came home with my car so that I did not need to make a return trip for any loose ends. I think there are no loose ends at Whitten! I was also introduced to Service so that I would have a face and name together when I am ready. Had great attention from all with whom I interacted. I drove more than an hour to this dealership and am glad that I did because I think it was worth it. More

Great Dealership I had a great car buying experience at Whitten Brothers! Curtis was very helpful with any questions and concerns I had. He went the extra mile to make I had a great car buying experience at Whitten Brothers! Curtis was very helpful with any questions and concerns I had. He went the extra mile to make sure my experience was awesome. If your thinking about buying from Whitten Brothers you won't be disappointed. More

VEHICLE PURCHASE As usual, I have to rave about my purchase experience at Whitten Brothers. As a long time customer, I have never had a bad experience in sales or ser As usual, I have to rave about my purchase experience at Whitten Brothers. As a long time customer, I have never had a bad experience in sales or service! More

Be sure to add the numbers yourself This has been the most frustrating car buying experience I have ever had. I had a great experience my first time when they were only selling Fiats and This has been the most frustrating car buying experience I have ever had. I had a great experience my first time when they were only selling Fiats and they had no competition. When I tried to buy a Jeep Renegade they misquoted me prices twice! All I can say is add up all of the numbers they give you in the breakdown of the price, because otherwise you will magically have $1,500 added to make what sounds like a good deal for you into a great deal for them. As a person who NEVER writes reviews for companies, I can assure you to NEVER TRUST WHITTEN. More

Outstanding car and dealership If you're in the market for a car than try Whitten Brothers first. I just bought my first vehicle from them and I am very satisfied with the deal. I If you're in the market for a car than try Whitten Brothers first. I just bought my first vehicle from them and I am very satisfied with the deal. I am a very picky customer and Whitten Brothers made me a very good deal. Then they stood behind the vehicle with good customer service. I recently bought a van from Whitten Brothers and on my way home the check engine light came on. I stopped at an Auto Zone and their computer said it was the catalytic converter. I emailed my salesman and he said he would check with the manager and get back to me tomorrow. The next day the salesman called me and told me to bring it in. I brought it in and they told me to wait in the waiting room and someone would come and get me when it was fixed. I waited about 3 and a half hours when I heard my name over the loud speaker. I went upstairs to the service area and the woman told me my van was ready. She also said she understood that someone had talked to me. I told her no one had spoke with me and I had no idea what had been done to my vehicle. She looked at the repair order and told me 2 oxygen sensors had been replaced and my vehicle was ready to go. I asked her about the catalytic converter and she said it did not appear to have been replaced. Well I was still trusting of Whitten Brothers so I left with the belief that my vehicle had been fixed. The next day my check engine light came back on. I took it to a shop here in South Hill and they told me that the catalytic converter was indeed bad. It's obvious that Whitten Brothers just turned my check engine light off and sent me on my way. I am very upset that they lied to me and did not fix my vehicle. I would have gladly done a 50/50 deal with them, like paying for the part and them putting it on. They should never have told me they were going to fix my problem and then not fix it. I wasted a whole day and money to drive to Richmond and back for nothing. I understand they were under no obligation to help me at all but they stepped up and said they would. But that was just to make me believe they were an outstanding dealership that stood behind their vehicles. I know I didn't get the extended warranty but a person expects to make it home before he has issues with the vehicle. Next time I will look for a dealer that really stand behind their sales. More

Matt Audet It was such a great experience working with Matt he was very knowledgeable and helpful. I am enjoying my new SUV. And yes I would recommend someone el It was such a great experience working with Matt he was very knowledgeable and helpful. I am enjoying my new SUV. And yes I would recommend someone else. More

Great service by Larry Cupp aka "Baseball!" It was a wonderful purchasing experience for me, (I am now a proud owner of a new 2016 Dodge Charger SXT AWD), because of the knowledge, friendliness It was a wonderful purchasing experience for me, (I am now a proud owner of a new 2016 Dodge Charger SXT AWD), because of the knowledge, friendliness and overall professionalism shown individually and collectively by the Whitten Brother employees, specifically: Mr. Larry Cupp aka "Baseball", Mr. Robert Albert and Mr. Bob Darling (respectively). I will definitely recommend the Whitten Brothers Dealership to my family and friends!! More

Great First Car Buying Experience My car buying experience at Whitten Brothers of Richmond was made very easy by the associates at the dealership. They helped me in every phase of the My car buying experience at Whitten Brothers of Richmond was made very easy by the associates at the dealership. They helped me in every phase of the car buying process and answered any questions I had and made the whole process simpler and more enjoyable. Great dealership experience overall! More