Wilde East Towne Honda

great service I had to replace my car unexpectedly - Candice and Karen did a great job making the process go smoothly and made sure to answer any questions that I h I had to replace my car unexpectedly - Candice and Karen did a great job making the process go smoothly and made sure to answer any questions that I had. More

Wilde Honda Rules Wilde Honda has the inventory in stock to satisfy any car buyers needs. The staff will work to find just the right car or truck to fit your needs. The Wilde Honda has the inventory in stock to satisfy any car buyers needs. The staff will work to find just the right car or truck to fit your needs. The staff has the knowledge to get you in and out with your new ride in a few hours. More

Great Sales Experience, Mediocre Financing Experience I previously gave a five-star review immediately following my purchase because I absolutely enjoyed working with Conor and appreciated all of his insi I previously gave a five-star review immediately following my purchase because I absolutely enjoyed working with Conor and appreciated all of his insight. I came in with a very specific vehicle in mind and wound up going with that vehicle. I wasn't sure about the purchase, so I wound up coming back three days later. I worked with Conor again and a manager named Shawn. Both were very understanding and nice about the whole situation. I appreciated that they weren't judging me for being indecisive. After looking at a few vehicles on the lot, I decided to stick with my current vehicle and am very glad that I did because I just love it. A week ago I got a call from Chris from the finance department who I'd worked with to draft the contract. He said that they got my payments lowered a bit and needed me to come in to resign paperwork. While going over the paperwork with Brent (Chris was with another customer), I asked to take off the Extended Warranty. Brent told me that I needed to wait until I got my account number from my Financer Capital One, but he was very nice about it. I decided to be patient and wait. Until a few days ago when I got a call from Capital One, my financer, asking me if I was alright with my GAP not being the type of coverage that covers everything. This came as a surprise because I was not told this by Chris when I went over everything. I decided to cancel both the GAP and the Extended Warranty and relayed to Capital One what the dealership told me. I was told that my loan is not finalized and the dealership can simply re-contract the sale with me to remove it so my payment would go down. Not removing it before the loan is finalized means that I will pay the same amount, so it is in my best interest to remove it now. I spoke with Steve and he reiterated what Brent told me, so I called Capital One again to see if we can push the loan through. They refuse to finalize it because they know I want to remove these things and told me to ask the dealership to remove these two add ons and re-contract. When I called back again I think I spoke with Brent again, who said the same thing he said before until I told him what Capital One said. He is still following up on this with Capital One. Both Steve and Brent said that they don't know "who at Capital One told (me) this" but it was wrong. I checked the number and it was definitely the Capital One auto finance department who I spoke with. I feel like the Finance department is making this a lot more complicated and aggravating than it needs to be. This is the first car dealership that I've ever gone through who said I had to wait for my loan to be finalized to remove something. I went through Russ Darrow a few years ago and they were able to do it five days after I got the car. Moral of the story: never get the add ons because it's a pain to take them off. Hard to believe while I was going over everything that they claimed my payment would only go down a few dollars by removing $2000 worth of extra financing. I wish I would have been able to consider the financing side longer rather than getting the amounts for the first time when I say down with Chris. More

Used car I have no idea why they were rated as Dealer of the Year. We bought a used car from them 5 months ago. The sales person, Jeremy Martin, PROMISED us a I have no idea why they were rated as Dealer of the Year. We bought a used car from them 5 months ago. The sales person, Jeremy Martin, PROMISED us a second key for our car. He left last week. And the manager won't honor his promise. I called Jeremy several times and his manager once. They will not provide us with a second key! More

Willing to work with you to give you the best deal. John was so helpful to ensure that I got the car that I want. I honestly know he gave me the best deal he could on the exact car I wanted. He also John was so helpful to ensure that I got the car that I want. I honestly know he gave me the best deal he could on the exact car I wanted. He also was willing to answer my endless questions about the different cars surrounding the model. I ended up getting a Honda Accord EX-L Hybrid because I knew that had all the features I wanted as well as knowing that would be what was best for my city driving. I knew it was the right vehicle because John made sure to let me sit in a few different cars to know that was exactly what was right for me as well as giving me the knowledge I required to make a purchase. Brent also did the paperwork portion of the sale and made sure it was quick and painless! More

Excellent experience! I sold a used car to this dealership. Thanks to Conor's professional yet pleasant help, the whole process went very smooth and easy. I would recommend I sold a used car to this dealership. Thanks to Conor's professional yet pleasant help, the whole process went very smooth and easy. I would recommend this dealership and this Sales and Leasing Consultant, Conor Kuhnau, to everyone I know. Outstanding service! More

Quick and Easy I was leaving for a long trip on short notice and needed a more reliable car. The processes was quick and easy. Everyone was super friendly and very h I was leaving for a long trip on short notice and needed a more reliable car. The processes was quick and easy. Everyone was super friendly and very helpful. More

New car Outstanding service. Great place with great people. I love to stop by, I feel like home ever time. Thank you Veli for the help. Great job. Outstanding service. Great place with great people. I love to stop by, I feel like home ever time. Thank you Veli for the help. Great job. More

Easy to Work With / No Pressure I came in to compare a few different models of Honda Accords not intending to buy a car. I was figuring I was going to have to walk around for 20 min I came in to compare a few different models of Honda Accords not intending to buy a car. I was figuring I was going to have to walk around for 20 minutes before someone approached me. Laura greater me right away and asked if she could help me with something. Shen then walked me through the differences between the models and took me out and showed me the 3 I wanted to see. I ended up really liking one. Laura was patient and helpful in walking me through the differences between the models without ever pressuring me to make a purchase or to push me to one or the other. After I did buy a car, she helped me set up the blue tooth and made sure I was familiar with all of the features on the car. More

Great Experience with Certified CR-V We came in with two specific vehicles in mind after having our previous car totaled in an accident recently. We needed a car immediately and Laura he We came in with two specific vehicles in mind after having our previous car totaled in an accident recently. We needed a car immediately and Laura helped us pick quickly between the two and get on our way fast with a new vehicle. I loved the play area for the kids and the extras like popcorn and the fish tank to keep them busy while we filled out paperwork. The whole process was great and I would definitely recommend Wilde and Laura to family and friends. We'll be coming back for maintenance and probably more vehicles in the future. More