Wilde East Towne Honda

My wife and I purchased an 05 Honda Odyssey from Wilde Honda in Madison on June 29, 2013. We were very happy with our salesperson, and the service center, but that's where our happiness ends. The fi Honda in Madison on June 29, 2013. We were very happy with our salesperson, and the service center, but that's where our happiness ends. The finance department (Kevin, Peter Bothe, and Ann), and used car sales manager(Peter Wisniewski), are TERRIBLE. They sold us a vehicle under, yes under, the agreed upon price. In order to do this, and hide this, we believe they used a technique called "packing" where extras such as extended warranties, service plans, and gap coverages are added in to the sales price in order to increase sales and commissions, why else would you lower the AGREED upon sales price if you didn't stand to make more money by adding these items, or "packing"? Yes, we should have looked at the contract better, but after being at the dealership for about six hours, by the way, we believe this is another technique for wearing you down, we were tired, and frustrated. After many questions, many attempts to resolve this, and many converstions with Wilde Honda I read our every single word in our contracts, (I know) looking for something that might help, and right in the contracts was a cancellation clause for the "add ons", WHY IN THE WORLD WERE WE NOT TOLD ABOUT THIS BY AT LEAST 5 DIFFERENT PEOPLE!!!!! Because everyone knew what was done, and if we cancelled, not only would they loose the commission on the "add ons" but they also sold us the vehicle below the agreed upon price!!!! Friday, July 12, I went to Wilde Honda to sign the documents needed to cancel the "add ons". I sat at the dealership for almost three hours waiting to sign the document, yes one piece of paper. I believe Peter Wisniewski and Ann both knew I was there based on my observations, and converstaions I over heard. I kindly asked the receptionist every 30 minutes if someone in finance could help, returned to my seat and watched for almost three hours everyone walk by and simply say "hi". I believe they knew why I was there and were trying to out last my patience, again TERRIBLE customer service. This entire event could have been avoided by anyone at Wilde telling us that we could simply cancel, instead they proved that the dollar is more important than the customer and that the used car sterotype is still very much alive. Sad but true. More

Both Jerry and Shawn were very helpful and answered every question I threw at them. I live out of state so their extremely quick replies, the you tube video Jerry made for me and the above & beyond service p question I threw at them. I live out of state so their extremely quick replies, the you tube video Jerry made for me and the above & beyond service provided by both of them made my decision easy to choose this dealership over others which I was simultaneously working with as well. I could tell they truly care and were professional from the beginning to the close of the deal. I am confident that they will help me with any future ?s that I may have on the vehicle even though I am a few hundred miles away and can't just swing by in person. Thank you for making it not stressful! More

I purchased a 2000 Honda Civic for a second car. It was in excellent condition at a very fair price. I also had my newer Honda serviced and I was extremely happy with the service department and their price in excellent condition at a very fair price. I also had my newer Honda serviced and I was extremely happy with the service department and their prices. I feel like I have two new cars. Thank you Wilde Honda of Madison! More

Purchased a 2005 Honda S2000 with 34,000 miles in excellent condition. However, about 25 miles into the drive home I started hearing an intermittent scraping sound coming from the left rear wheel. Wh excellent condition. However, about 25 miles into the drive home I started hearing an intermittent scraping sound coming from the left rear wheel. When I took it back to the dealership they diagnosed it was a bad wheel bearing caused by a leaking grease seal. They replaced the wheel bearing at no charge, which is what I expected. So far, no other problems. The S2000 is an incredibly fun car to drive! More