Wilde East Towne Honda - Service Center

Poor customer service When I took my car for service back in March, Valerie treated me as a professional and her customer service was outstanding and excellent. I'm glad When I took my car for service back in March, Valerie treated me as a professional and her customer service was outstanding and excellent. I'm glad, I was able to work with Val and if I could I would give her 10 stars!! When, my Honda was ready to be picked up (Sat March 4th), unfortunately Valerie wasn't around to help me out. I pulled up in my 2017 Honda loaner car and picked up my 2013, which was fixed. However, I was really disappointed with the way Cheryl treated me. She asked me, if the tank of gas in my loaner was full and mentioned the miles that were driven, which I found unpleasant. The worse part was that my car wasn't even washed, when I went to pick it up. Unfortunately, I have to put a bad review and maybe next time I can go to Zimbrick, which is right around the corner or find another dealer. More

Excellent customer service in my emergency situation! I called Wilde after I unknowingly left my keys in the diaper bag and accidently locked them in my van (with my 1 year old in his carseat!) while we w I called Wilde after I unknowingly left my keys in the diaper bag and accidently locked them in my van (with my 1 year old in his carseat!) while we were out to eat with a friend. Justin was super friendly and had a new key made for me in just minutes. THANK YOU for making a stressful situation so much easier! More

Oil Change I'm writing this review for the service I got from Curtis Olson when I came in for an oil change. He was friendly without being pushy. In the past a I'm writing this review for the service I got from Curtis Olson when I came in for an oil change. He was friendly without being pushy. In the past at the same dealership employees have been pushy explaining why they hope I will give them a 100% review on the survey as they return my car. I find that very unappealing and much prefer the experience today. More

Excellent follow-up and follow through Our relationship started with Wilde East on line. Their response through Vance was excellent and when I visited the dealership Josh handled all of my Our relationship started with Wilde East on line. Their response through Vance was excellent and when I visited the dealership Josh handled all of my questions professionally and thoroughly. We decided to go through with the sale because we got the vehicle we wanted but also because the overall experience and atmosphere was as good as it gets. Karen in finance was great. Felt like just stopping in to say hi today because she was so friendly when we handled the paperwork. I'm still amazed I bought an extended warranty, but after discussing it with her I felt like it was the right decision. Of course I'll be happy to never need it. The follow-up has been even more of the same - ensuring we are satisfied and making sure any questions are addressed. We just had some purchased options installed today and Cheryl in service couldn't have been more friendly and interested. It's makes you feel pretty special when you pull in and someone opens your door and introduces themselves by saying your name. That shows they care and it is appreciated. After our options were installed I had a question about one of the features and Josh was prepared and took the time to ensure the feature was working properly and I understood how to use it moving forward. Everyone we have dealt with at Wilde East has been a professional. Doing the simple things well, recognizing people and enjoying what they do. Unfortunate to say but it's unusual these days. Keep it up! More

Standard & Recall Service Since my move back to the Madison area, I have utilized a couple of Honda dealers, but working with Cheryl Romo made the decision to continue to come Since my move back to the Madison area, I have utilized a couple of Honda dealers, but working with Cheryl Romo made the decision to continue to come back to Wilde easy. Cheryl was a great first impression for Wilde - even though I could tell she was busy, she still greeted me with a smile and a professional/friendly attitude. Cheryl was very easy to work with - she advised the service to be done, and followed up the next day with an update/quote and completion time. The car looked great upon pick-up. I really appreciated this outstanding customer service - thank you, Cheryl! More

Real interest in my thoughts! Every time I asked a question he had my interests in mind. Tried to explain each question in terms that I followed. I felt he understood my concerns , Every time I asked a question he had my interests in mind. Tried to explain each question in terms that I followed. I felt he understood my concerns , and his followups were right on! More

New snow tires, steel rims, and tire sensors. Val got it! Everything went flawless and even got a rebate for our tires. Service advisor called us right away so we wouldn't miss a 4 tire rebate, that's service Everything went flawless and even got a rebate for our tires. Service advisor called us right away so we wouldn't miss a 4 tire rebate, that's service! More

Great deal with an Extra Mile I just purchased a Certified Honda Odyssey from Leticia and got a great deal. There was one item that needed replacement on the van and she ordered t I just purchased a Certified Honda Odyssey from Leticia and got a great deal. There was one item that needed replacement on the van and she ordered the part for us. It arrived in less than a week and we went in to get it installed. When we arrived on a Saturday at 3:56 p.m. we found out that the regular service techs went home a 4:00 p.m. The Service Manager immediately checked to see if she could catch one of them before they left. One super-helpful tech gladly stayed late to install the new part. They went the extra mile for us and we greatly appreciated their effort because we live about 1 1/2 hours away from Wilde. While I was waiting for the part to be installed, I checked out their "Green Roof". Besides its beauty, it showed that Wilde goes the extra mile for our environment as well. I'm a convinced Wilde customer who will always come back. Thank you, Don More

Paint Repair on our New Pilot We brought out Pilot in for a small paint repair on the hood. We thought it would take some time to get it back, so we tried to schedule a drop off a We brought out Pilot in for a small paint repair on the hood. We thought it would take some time to get it back, so we tried to schedule a drop off and set up a loaner car. We really didn't want to be without our new car for long though. Michael Owens (our awesome salesperson) was VERY helpful in getting things scheduled and even met me in the Service Department and drove our Pilot over to the body shop himself! Elisha Lone set up the repair for us in the system and we extremely accommodating to my tight schedule. Long story short, we thought the hood would have to be repainted, but with the team at Wilde was able to get a quick review and repair at the auto body shop without having to do any major work. I got the car back within an hour and it looked great. Elisha even left the work order open for me to have a couple of days to be sure the paint stays looking great! Awesome job of customer service by both Michael and Elisha. I am very happy with my first service experience on our new Pilot! More

Now this is true customer service! Having been on the road for over 5 hours and about 100 miles from home, our low tire pressure indicator light came on. With some good fortune we were Having been on the road for over 5 hours and about 100 miles from home, our low tire pressure indicator light came on. With some good fortune we were near Wilde East Towne Honda. As we entered the service area and explained our concern, my wife and I met Mike. He was very concerned and took care of us immediately. Mike was hands on in checking our Honda CRV. He found that one of our tires was at a low pressure compared to the others: 24 PSI to approx. 33 PSI on the other tires. He explained several possible causes. When I suggested simply adding more air to bring up the PSI and driving the 100 miles home, without hesitation he said "NO" Let me tell you, it is rare to find a person so caring! To the general manager at Wilde East Towne Honda, Mike is a valuable employee and you are lucky to have him! He had our low tire looked at and a hole was found and repaired. We were not charged for this amazing service. We were back on the road and left your dealership feeling blessed and grateful. Thank you Mike! Joe and Kathy Diedrich More