Lexus Of Sarasota

The purchase was the only contact I had at the dealership. Originally John Taylor was more than accommodating, bringing the vehicle to my home & initiating the purchase. He set the appointment tim dealership. Originally John Taylor was more than accommodating, bringing the vehicle to my home & initiating the purchase. He set the appointment time for me to come to the dealership for delivery. It was on a Sunday at 11, which was the opening time. I waited an 1 1/2 hrs. The vehicle was not ready. I gladly would have accepted a later time to insure a timely delivery. Upon returning home I immediately texted a photo of the dent that was not repaired. The vehicle was backed in for delivery and I was never offered nor did I do a walk around. John Taylor assured me he would get it scheduled and repaired. That was 3 weeks ago and he has not responded to emails or texts. Very disappointing to be completely ignored. I am aware that part of the certification requires that any body damaged be corrected. More

Overall very happy with the vehicle and buying experience at Lexus of Sarasota. Would recommend. at Lexus of Sarasota. Would recommend. More

Very nice dealership with friendly, helpful staff. Even though they’re renovating and actively under construction, they made it as comfortable as possible. Ana Lima was so sweet and relaxed. She patie Even though they’re renovating and actively under construction, they made it as comfortable as possible. Ana Lima was so sweet and relaxed. She patiently explained everything, running various financing and leasing scenarios. I appreciated her support from start to finish. More

Finding the exact car I wanted was a challenge. The sales person, however, never gave up and was able to locate my new vehicle.i greatly appreciated knowing someone in my corner looking out for me The sales person, however, never gave up and was able to locate my new vehicle.i greatly appreciated knowing someone in my corner looking out for me. More

My experience with Ana and Lexus from start to finish was top-notch. Ana was able to answer all of my questions courteously and professionally. She successfully got me into a beautiful 2025 ES 300 hybrid a top-notch. Ana was able to answer all of my questions courteously and professionally. She successfully got me into a beautiful 2025 ES 300 hybrid at a payment within my budget. I’m would highly recommend working with her and the dealership. I am absolutely loving my new car! More

Excellent experience, very satisfied with the car and the staff was amazing to work with. staff was amazing to work with. More

Overall, the dealership is and always has been great for working with sales personnel and service. We have leased/purchased 4 cars from this dealership. All went well with the sales again this time and our working with sales personnel and service. We have leased/purchased 4 cars from this dealership. All went well with the sales again this time and our price point was being met. However, when we went back to seal the deal with a basic service contract things got very frustrating. Matt Parnell offered us a huge contract package which we did not want. It also raised the price of the monthly lease payment considerably. I said I wanted a very basic contract which didn’t seem to exist. Matt seemed unwilling to taylor the service contract to what we wanted and could afford. Finally, after we almost walked out of deal, we decided on a number which was still much higher than what we had been told with our salesman and other gentleman who had to approve it on the floor. Unfortunately, Matt almost soured us on the entire deal. What we were being told out front did not hold when we went back to Matt. If we continue with your dealership at the end of this lease, we will not deal with Matt Parnell again if he is still there. More

The service is great. They simplify all the transactions so that it was very clear to understand They simplify all the transactions so that it was very clear to understand More

This was a positive experience from start to finish. As a single woman purchasing a car it can be intimating. However, I was treated with respect and professionalism. I have owned Cadillacs for 10 years As a single woman purchasing a car it can be intimating. However, I was treated with respect and professionalism. I have owned Cadillacs for 10 years and have never been treated as an equal or that I was educated or knowledgeable. I appreciated my salesperson Casey who went out his way to accommodate me even after being in a car accident himself! I want to recommend this dealership to any female considering purchasing a car. Thank you to everyone who assisted me in purchasing my RX. Thank you all again. You are true professionals. More

Ana is a great lady. We had fun talking while waiting for the paperwork. (More Words) We had fun talking while waiting for the paperwork. (More Words) More