Wilde Toyota

Very bad experience in my life Today I had a very bad experience from Toyota Wilde. Last week I went to Toyota wilde and they showed me one Toyota Camry which I liked it and they of Today I had a very bad experience from Toyota Wilde. Last week I went to Toyota wilde and they showed me one Toyota Camry which I liked it and they offer me 15K. After some discussion the price decreased to $14800. They also prepared a purchase document with $14800. But to get my check from the bank I asked them to give 4-5 working days. But they told me that they give only 24 hrs. So I left. After that everyday, dealer asking about my loan status. Till today he is in touch with my phone and never told me about price increase. Yesterday I told him that I got loan pre-approval. Then finally today he told that the car can be hold if I pay 300-500$. So today at 7 PM I went to Toyota Wilde and to my surprise they are showing the price as 15983$. When I ask them why the price is increased, then he simply telling that this was the price we agreed. When I ask him to show my old purchase document, they searched and told me that it is not available. The dealer who talked to him is simply telling lies just like that. This is one of very bad experience in my life More

Worst experience ever in a car dealership. Toyota Financial and Wilde Toyota you need to take care of your customers. Horrible service. We re-leased a 2016 V6 XSE Camry at Wilde Toyota in M Toyota Financial and Wilde Toyota you need to take care of your customers. Horrible service. We re-leased a 2016 V6 XSE Camry at Wilde Toyota in Milwaukee and turned in an leased 2014 leased Camry LE account number #03-0782-bz174 The Camry was turned in pristine condition and the reason we did this was because there special deals going on the 2016's and we decided to take the plunge and leased another higher spec Camry. No damage / pets / smoking / and the car was turned in with all the keys (3 ) two remote and a gray valet key to the salesperson (D.Behling) We were happy with the Camry product and we upgraded and bought a 2016 V6 XSE Camry. Then suddenly we received a letter with a bill for $226.86 which itemized as "wear and tear" and then in a subsection it said "missing 1 remote keys and manual". I knew we had given the car back in great shape and were only over approx 300 miles. Wilde told us that would make the last 2 payments for us and then turn in the lease for us. We gave all the items to the salesman when the deal was done. When we emptied the car we left the manual, a tire warranty and maintenance minder card in a Ziplock bag in the car along with all the maintenance records. After receiving the bill from Toyota financial services I called the dealer and told him we had no leftover keys or manuals. The dealer said that he would consult with the salesperson and get back to me. (Never happened) I called Toyota Financial Services and explained to them that this was an unfair charge as we Turned in everything on the day we took the new car home. I was not getting any answers from anyone. The TFC employees would emphatically listen to what I had to say and then after 5 minutes they would say a scripted reply "We're sorry you are not happy but let me get you to the correct person" This happened about five times. I was very confused as I kept getting transferred from one extension to another and having to repeat, the account number, Vin number with zero coherence between departments. I was told by Ben from Toyota financial "we do charge if anything is missing". I told him that's fair but nothing was missing and why there is no paper trail for this issue ? He then said "Toyota has been leasing cars like this and for 25 years and they are not going to change anything anytime soon" I politely told him that we never got any paperwork from the dealer for turning the car in, Except they said that they will turn over the car back to Toyota and we won't have to worry about anything and reiterated everything seemed in order and this was standard protocol. The manager (Terry) and salesman at Wilde said everything looked ok and nothing was amiss. I called back Toyota Financial again and I was routed to the leasing department at their corporate headquarters. The person who came online was absolutely obnoxious and pretty much told me that I was responsible and if the keys were not turned in by the dealer that the customer is liable. I told him that the keys were turned in along with the manual to the dealership along with the tire warranty paperwork. The TFC rep said he would give me a discount on the amount owed. I asked him why I should pay for a car which is in your possession and there is nothing owed.? The rep said we owe $50.00 for the over miles and 175 for the missing key and manual. really ? I just did business with you for over $50,000 and you are calling me a liar ? He started reading the fine print on the contract which we signed and went on tirade and at point I was insulted enough and I declined any further assistance and decided to go the consumer protection route as I will not be taken for a ride after doing business with a company and giving them mine and my wife's hard earned money More