So this review has a few pieces to it. First of all, we purchased our Santa Fe in February 2009. Jim Minogue was one of the best people to deal with. The whole experience was a good one. I did not buy the vehicle that night due to a snow storm and it being my wife's birthday, but we negotiated everything and came back on Saturday. The entire experience from top to bottom has been GREAT. Jim is older than me and kept calling me Sir. I thought is was funny. As the year have gone by, we still love our Santa Fe. I've had basic Maintenance done tot he car and both Ray and Matt in the Service Dept are kind and courteous and always anxious to help and resolve your questions/concerns. Service is quick and fast.
As time has gone on, I have also had the pleasure of meeting the owner, Tom Wilkins. A very nice guy. Down to Earth and family oriented. He took the time one day to talk to me and asked how old my kids are. I've been in other dealerships where I have seen some real abrasive owners. Tom, I believe anyway, has created a good atmosphere at his dealership from top to bottom. I've enjoyed the Wilkins experience so much that my next car WILL be from them.
I have also recommended by brother to them and he also bought a car from Jim. THey live on the northside of Arlington Hts and also enjoyed the experience.