About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Wilkins Hyundai - Service Center

3.2

14 Lifetime Service Reviews

750 N York Road, Elmhurst, Illinois 60126

14 Reviews of Wilkins Hyundai - Service Center

Sort by Write a review
October 16, 2018

"This dealership is AWESOME !"

- Rose Marie's car

I have had my Hyundai for one year now. The buying experience was great. I could not have asked for anything more, Everyone was helpful, friendly, and knowledgeable. Everything was explained in detail. Since purchasing my vehicle, I have had my maintenance, and a recall done in their service department. Again, I was pleased by the friendly, helpful and knowledgeable personnel. As a single, senior women with little knowledge about car buying, the personnel at Wilkens Hyundai made the experience and continues to make me feel like they really care. I highly recommend visiting Wilkens Hyundai before you buy a car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Managuit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Glenn Meier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Grodeck
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carl Chanda (service) five star rating *****
September 14, 2018

"BEST OF THE BEST-Dealership & Service Dpt."

- Jln2018

In my many yrs owning my Hyundai and coming to Wilkins Hyundai and having my vehicles serviced by Wilkins, and the care & attention the svc dept Chris Caccitolo and his staff delivers is nothing short of the BEST OF THE BEST....THANK YOU TOM WILKINS & CHRIS CACCITOLO & STAFF

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Caccitolo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Wilkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 09, 2018

"Their service department seem to be slipping. "

- Carowner

I've gone to Wilkins for years but the last few times things have been getting to be less and less customer oriented. For me the last visit was the worst. They required an appointment for service. Pretty normal, right. But, be careful, because they don't make sure to have the parts they'll need to make the repair. I wasted approximately an hour going to and from the dealer for a scheduled appointment only to be told they ran out of the needed part. They knew when the appointment was established that the part would be needed. Unfortunately they didn't check to see if they had the required inventory on hand to meet the commitment they made. Further, wjen theu "ran out of parts", they made no effort to contact me to reschedule. What also was upsetting was their new additude. Wherein, not having the part, they felt was a reasonable excuse for blowing off the appointment....no apology needed. Service level maybe on the way down. Careful...this may be the new normal for their Service department.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Didn't get a name
Apr 06, 2018 -

Wilkins Hyundai responded

We apologize for the no parts in stock. Our service department and parts department are working on better communication.

March 30, 2017

"Wilkins Hyundai smashed my Genesis!"

- JimmyB

Wilkins Hyundai service smashed my 2015 Genesis sedan while in for an oil change in November of 2016. They had it negligently repaired, as the paint doesn't match the rest of the car. I have emailed them multiple times, and called them as to my dissatisfaction and the need to fix the car properly with matching paint, as they smashed it. They have not once ever gotten a return an email or phone call. I have no choice but to file a lawsuit to recoup the damages on my $53,000 car that has mismatching paint and body damage. I do not recommend this dealer to buy a car from or do any service work. If there is any issue, they will not work with you and will never get back to you. Avoid this place....

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Caccitolo
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Wilkins
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andy Moujouros
March 31, 2016

"John in service keeps me coming back to the dealership!"

- ups guy

I am on my third Hyundai, and all where purchased at Wilkins. One of the main reasons I keep going back to Wilkins is their service department. I usually go there after I get off work without an appointment. They usually get me in right away, and get it done in a timely manner. If the repairs or service require more time, they set me up with a loaner car. John has always been my go to guy. He goes above and beyond the call of duty. I will be going in soon for my 3,000 mile oil change.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Cvevas
July 07, 2015

"Problem Solved"

- traderbel

I purchased a New 2015 Sonata from Wilkins Hyundai. The car had a strange whistling sound that Chris in Service and Ken in sales attacked and resolved. I can say my entire experience from the polite, knowledgeable and professional sales team when I bought to the follow ups making sure I am a happy customer to fixing my issue with genuine care and concern. I recommend this family owned Dealership to anyone that appreciates this kind of care and service. Tom

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Moujouros, Ken Wagner
January 30, 2014

"I had just bought a used tucson, within 3 days the blower..."

- partyguy1516

I had just bought a used tucson, within 3 days the blower motor would make an awful noise. Chris and Ray Got me in and out within a couple of hours and even dropped me off and picked me up from work. Thanks Guys A++++++++++++++++++

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 17, 2014

"Brought my vehicle in for service and service team was..."

- mike91

Brought my vehicle in for service and service team was excellent and even looked at new cars with claude, they washed my car and treated me with respect and dignity. Will always come here for service and to purchase my future cars! Thanks for everything!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 17, 2014

"I have been a customer since 1990 and Chris has been an..."

- carolbermudez25

I have been a customer since 1990 and Chris has been an oustanding Service Rep. Chris and the Wilkins team deliver excellent customer service. My Mazda is gone but, I will continue to service my cars here because I get treated so well. Why go anywhere else! Carol B.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
April 16, 2013

"TPMS (Tire Pressure Moniter System) light came on twice..."

- ordtrac

TPMS (Tire Pressure Moniter System) light came on twice in last three days. Made an internet appointment at Wilkins dealership checkup. Show up on time, greet and meet by John. The car was ready to go in less 20 minutes with minor adjustments and more pressure in tires with no charge. Wilkins even wash my car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Cvevas
1
1 - 10 of 14 results