Williamsburg Chrysler Dodge Jeep RAM

Absolute scam from start to finish. I leased a vehicle from them in 2017. They are overly friendly which is masking their deceptiveness. The customer service was poor, all parts and maintenance were expen from them in 2017. They are overly friendly which is masking their deceptiveness. The customer service was poor, all parts and maintenance were expensive, scheduling was difficult, and they are not conducting the lease process properly regarding taxes and registration of vehicles. 0/5 . Take your business somewhere else. More

STAY AWAY FROM WILLIAMSBURG JEEP. I recently relocated STAY AWAY FROM WILLIAMSBURG JEEP. I recently relocated to Williamsburg from Sedona Arizona. I have a 2019 Rubican Unlimited and recently the powe STAY AWAY FROM WILLIAMSBURG JEEP. I recently relocated to Williamsburg from Sedona Arizona. I have a 2019 Rubican Unlimited and recently the power lock switch on the passenger side quit working. I called and made an appointment at Williamsburg Jeep and brought it in to get checked out. While it was there I also got the oil changed and tires rotated. About 6 hours later I get a phone call and the service agent tells me they cannot cover the power lock switch under warranty and he quoted me $450 to fix. When I ask why this is not covered under warranty he tells me the tech said I had installed an aftermarket wire harness. I told the tech the only thing I’ve ever installed on my Jeep is running board. Aside from this it is totally factory. After I explained this they then told me that the original dealership probably installed it. 🧐. I asked them to check the service records, nothing... I called Bill Luke Jeep in Scottsdale. The service agent called me back and said they’ve never replaced the door wiring harnesses on their new Jeep’s. Next my wife called the Jeep dealership and talked to a man named Bill. Bill became frustrated because he could Not give my wife an answer as to why the aftermarket harness was installed in my Jeep and said he had nothing else to tell her and he was hanging up and then did. I drove back to the dealership and the service manager told me how to file a complaint with Jeep (which I have) and then he told me that he would have Keith the GM call me directly (which has never happened, go figure). This is my 3rd Wrangler and as much as I’ve always enjoyed them, this makes me seriously question if it will be my last. More

Jeep to dealer for check engine light spent $625 for repair and it did not fix problem. 3rd trip they told me it would be another $485 to fix. The ESIM part cost $69 and gasket was $10 and the job requi repair and it did not fix problem. 3rd trip they told me it would be another $485 to fix. The ESIM part cost $69 and gasket was $10 and the job required 3 hours labor. I refused repair. My son fixed issue by installing a new ESIM valve. Cost from Advanced Auto was $50 and that included the gasket. He replaced valve in less than 10 minutes. Do the math. I have purchased 8 vehicles from this dealer but after this incident will be looking for a new dealer. More

Really bad! My tires almost fell off after a tire rotation when the lug nuts were not tighten. Happened on a trip out of town. Called when I returned and explained what had happened. Told the serv rotation when the lug nuts were not tighten. Happened on a trip out of town. Called when I returned and explained what had happened. Told the service manager would return my call. Have not ever gotten any response. Have been dealing with this dealership for many years. Have had a few other questionable things come up but not enough to take my business elsewhere until now. More

Absolutely the best auto buying experience of my lifetime. No hassle no pressure, great pricing. The fact that we purchased a car in less than two hours (test drive, paperwork, tags transferred and lifetime. No hassle no pressure, great pricing. The fact that we purchased a car in less than two hours (test drive, paperwork, tags transferred and drive off the lot) was amazing. We will forever purchase all automobiles from this dealership! We can’t say enough about the organization and skill set this dealership has. They are a team, a team that works very well together and their system/technique is the best I’ve ever seen. A lot of other dealerships could benefit from learning this process. If your in the market to purchase an automobile we give Williamsburg ChryslerJeep Dodge Ram Kia the highest recommendation. Don’t hesitate to contact them. You won’t be disappointed if your searching for a fair price and the best customer service experience in the industry, contact Williamsburg ChryslerJeep Dodge Ram Kia! More

Excellent dealership! Great to work with! Our salesperson, Jim, was very knowledgeable and friendly. We would definitely but from this dealer and salesperson again! Great overall buying experienc salesperson, Jim, was very knowledgeable and friendly. We would definitely but from this dealer and salesperson again! Great overall buying experience! More

If I could give them a 0 I would. Customer service - 0. So many errors made during my trades and purchases - If anyone in the finance department holds a CPA it would be surprising. I hope the owners have So many errors made during my trades and purchases - If anyone in the finance department holds a CPA it would be surprising. I hope the owners have good end of the year auditors. My advice: as a long time Jeep buyer that knows what a Jeep buying experience should be like - go to any other Jeep dealer ! More

Worst Dealership I have ever been to. To start off brought my 2017 Ram 2500 in for recall "ABS module" let my wife pick it up, had air still in brake system so had to bring it back for a 2nd time. Nex brought my 2017 Ram 2500 in for recall "ABS module" let my wife pick it up, had air still in brake system so had to bring it back for a 2nd time. Next brought in for water leak, turned out to be 3rd brake light seal leaking. They wanted to charge me 200.00 to slide my aftermarket cap back to access light which is under warranty. Took home and removed cap, took back to Dealership replaced light and seal. Within a month still had leak took back replaced again. While there they dropped headliner and got grease all over light gray headliner, took back twice to clean. While there to clean headliner they washed my truck Great....not.....they end up scratching the side of the cab and the bed. Took back they buffed truck scratches still there. So Manger Scott said he would take care of it and would call me "covid-19" happened so 6 months later I call back manager Scott no longer works there detail guy no longer works there Manger Scott did not put into system of scratches, so no paperwork. New Service manager Shawn tells me nothing they can do.....i would stay far away from this Dealership as possible. I will drive an hour away to have any warranty work performed. So 800.00 lesson learned. I now will have to pay out of pocket for paintwork. Will definitely now purchase or take another vehicle to this dealership ever. I'm pretty loyal to dodge, have purchased 3 ram trucks and 2 chargers....the next one will definitely not be from them! Customer service sucks....would rate the a negative star if possible. More

Fantastic experience! Staff was very pleasant and friendly. Top notch and quick service, along with ample COVID protections! Car done in under an hour. Will definitely retu Staff was very pleasant and friendly. Top notch and quick service, along with ample COVID protections! Car done in under an hour. Will definitely return! More

Sold me a LEMON used Jeep with 37,000 miles They assured me the car belonged to the Owner of the Dealership and was well taken care off, it has problems starting and rains into it. Now they are They assured me the car belonged to the Owner of the Dealership and was well taken care off, it has problems starting and rains into it. Now they are giving me a difficult time fixing the car I just bought for $27,000.00! Should not have gone here..... More