Williamsburg Chrysler Dodge Jeep RAM

Worst service department ever They have never had the part on hand, so it takes at least 2 visits to get a repair accomplished and usually 3 to get it write. The latest is I had w They have never had the part on hand, so it takes at least 2 visits to get a repair accomplished and usually 3 to get it write. The latest is I had work done on my rear sliding window in a Ram 1500. They did not put the back seat together correctly after the repair work. Brought it back to have the seat re-installed. Then the rear seatbelt stopped working. Brought it back again, and they told me it was $600 to replace the seatbelt as it was broken on a vehicle that is 1 year old. Warranty wouldn't cover it as it was a wearable item. I paid the $200 for the new seatbelt part and said I would save the rest to install it myself. Upon removing the side column panel, I come to discover that they did not put that back together correctly either and had wrapped the seatbelt around one of the mounting clips. Nothing wrong with the seatbelt. Just more poor work. Needless to say not going back there again. More

Fabulous Sales Team, Great Inventory- This is an awesome dealership with so many helpful employees. They are always super friendly whether you are buying a car, getting your car serviced This is an awesome dealership with so many helpful employees. They are always super friendly whether you are buying a car, getting your car serviced or just stopping by to see what they have in their showroom. I am always amazed at how many cars they sell out of this dealership. The Sales Manager, Keith is the BEST!! More

A wonderful experience My salesperson did a great job. It was nearing closing time and she took extra time to make us happy. I know that she is like anyone after a days work My salesperson did a great job. It was nearing closing time and she took extra time to make us happy. I know that she is like anyone after a days work, we all want to go home to our family. Tammy didn't rush us or force a time issue on my wife and I. I can only say thanks to Tammy! This has been a second purchase for me from WB dealership. Thanks to all! More

Phenomenal experience! From my initial inquiry, to the signing of the final documents, my car buying experience with these folks was next to perfect. All of the representati From my initial inquiry, to the signing of the final documents, my car buying experience with these folks was next to perfect. All of the representatives that I encountered were friendly, professional, and thorough. My husband and I were made to feel as though our satisfaction was paramount, and 60 days later are still more than thrilled with our purchase. Additonally, I have had cause to use their service department for a minor issue, and was beyond pleased with the timeliness and efficiency of this department as well. I will recommend this dealership to all of my family and friends, for sure! More

12 visits to fix AC/Heat on 2014 Grand Cherokee Summit - It took 12 visits to jeep dealers to fix the broken AC on a car with 18,000 miles. Most of these visits were to Williamsburg Jeep because we started t It took 12 visits to jeep dealers to fix the broken AC on a car with 18,000 miles. Most of these visits were to Williamsburg Jeep because we started the repair there and Chrysler forced us to continue with their deplorable service department since the repair originated there. After finally fixing the AC/Heat, they failed to reassemble the dash/window properly causing a very loud and irritating vibration. When I convinced the mechanic to listen to it he said it sounded "cool". Hilarious. He took it into the service bay and emerged triumphantly 15 minutes later. 10 Minutes into the drive home it was clear nothing had been fixed. When we called, the mechanic actually lied and said he tested with me after the repair. I should have known better than to buy a Jeep...not because of the Jeep product, but because every other time we have dealt with this dealership it has been a frustrating customer service nightmare. I didn't buy the car there, or either of the other two Kia cars we own, because the sales team was too lazy to find the cars with my desired options. I actually bought this Jeep over the phone in Richmond, but its too far for service visits. Lesson learned. I will choose cars now based on the reputation of the dealerships with which they are associated. I'm sure I can find something I like at Honda or Toyota. More

Service dept I made an appointment for this morning at 0730 to have my jeep state inspection done. I arrived at 0715 (they open at 0730) and walked in the service I made an appointment for this morning at 0730 to have my jeep state inspection done. I arrived at 0715 (they open at 0730) and walked in the service dept door at 0720 only to find all 3 customer service desks manned and ready to receive customers! I asked if they had time to do an oil change as well. Which they did. The female representative (didn't get her name) was ok, neither friendly nor unfriendly. The other two people were both helpful and friendly with smiles. Which made me decide to write a positive review. It makes a difference to me in the overall experience. I went and waited in the lounge, very nice and comfortable. My jeep was ready in an hour! And here I am taking the time to write this to let the manager know that whatever you are doing, you're doing it right! I will definitely come back in the future for service. It was a pleasant surprise to deal with a business that places value on customer satisfaction. I find so many that just don't anymore. Please keep it up! More

Quite possible the WORST dealership on the planet Bought a car back in October of 2014. Turned out to be a problem ridden pile of junk. Brought it back after I had a mechanic take a look at some "anom Bought a car back in October of 2014. Turned out to be a problem ridden pile of junk. Brought it back after I had a mechanic take a look at some "anomolies" that popped up after I bought it. Turned out it had MAJOR issues. After a "spirited" discussion with Williamsburg Chrysler about my legal rights as a consumer, they agreed to fix the problems as listed by a third party mechanic. 2 months, 2 engines, 1 transmission, a bunch of other parts, and a few lies later (10 weeks to be exact), I got the car back. It was actually in worse condition then when I turned it in to them for repair. I was then politely told that they couldn't do anything more for me. I was going to trade it in elsewhere, but it was so unsafe to drive, I was forced, out of necessity to trade it in at their dealership. Lucky me. I ended up with a 2015 Chrysler 200 w/the 4 cylinder. This car is becoming known (as well as the Jeep Cherokee) for having issues with its 9 speed transmission. Folks, though there might be a couple of decent enough people to talk to there, the dealership is just plain crap. They're service department is about as bad as it gets. I wouldn't trust them to put air in a tire let alone complete any major (or minor, for that matter) repair to any of my vehicles. Do yourself a favor and go somewhere else. ANYWHERE else. You'll be happy you did. And just to prove a point, I will be looking to see if this review stays up. If not, no worries, I will repost it as many times as necessary so y'all know ahead of time. More

Exceptional Team in Williamsburg! Thank you to Mike Dye and Jim Barth at Williamsburg Chrysler Jeep Dodge for such a great experience! Everyone that we encountered at the dealership wa Thank you to Mike Dye and Jim Barth at Williamsburg Chrysler Jeep Dodge for such a great experience! Everyone that we encountered at the dealership was friendly, knowledgable, and did their best to give us the best experience possible. From Internet contact, to sales, and throughout the financing process, these gentlemen provided outstanding customer service. We love our new van and highly recommend the dealership. Thanks so much to your team! More

Fantastic Experience! Had a great time with both Pam and James, both of whom made this possible. I would recommend for those who are looking for "outside of the box" soluti Had a great time with both Pam and James, both of whom made this possible. I would recommend for those who are looking for "outside of the box" solutions when buying a new or used car to come see these two when you get the chance. I would definitely buy from you guys again. Thanks again! More

Buyer Beware!!! On 1 Jan 2014, I purchased a 2010 Ford F150 from the Williamsburg Chrysler Jeep Dodge Kia Dealership in Williamsburg, VA. Routinely, I was given the On 1 Jan 2014, I purchased a 2010 Ford F150 from the Williamsburg Chrysler Jeep Dodge Kia Dealership in Williamsburg, VA. Routinely, I was given the paperwork for the vehicle which included a check list verifying that the vehicle had been inspected and everything was in good, working order. The low pressure warning light came on shortly after my purchase. The weather was extremely cold so I added more air to the recommended 35psi. When my first inspection was due I took it to Ted Britt Ford in Fairfax, VA, close to my current home and place of employment. That was on 17 Feb 2014. The inspection revealed that the vehicle’s tires needed “immediate attention” and the tread depth/wear was “red”. I explained to the service department, that I had bought the vehicle less than 6 months before and that the paperwork reflected, that the tires had been inspected and were indeed good tires. I told them that I would contact the dealership in Williamsburg for resolution; assuming that it was only an oversight on their part. I called the Williamsburg dealership to report the tires and was told to bring the vehicle back in. When I brought the vehicle back to the dealership on 22 Feb 2014, I met with the after sale manager to discuss the issue. I was informed within minutes that he had already had a mechanic check the tires and they were fine. I requested an official inspection which was “conducted” without question. I was given a completed inspection form that was performed by Douglas J Tambone. There was no signature and no date. Upon completion of the inspection, he informed that the tires were fine but that I should consider replacing them within the next 6 months. I expressed my concerns that the findings of the other shop had been to the contrary of theirs. The service manager assured me that the shop in Fairfax was only trying to pad their service by having me replace the tires sooner than necessary. I determined that I would have to eat my loss and deal with the tires. However, on the morning of 14 Mar 2014 I discovered I had a flat tire. That is when I realized I had no tire jack. I had to have my truck towed to a nearby tire shop. I decided to have all the tires checked one more time given the circumstances. The mechanic determined that my tires were indeed dry-rotted. They should not have been sold in that condition. More