Williamsburg Chrysler Dodge Jeep RAM

I have a KIA recall notice Called Williasburg KIA talked I have a KIA recall notice Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right i I have a KIA recall notice Called Williasburg KIA talked to Justin in the service department, was told to come by at 1:15 and he would get me right in. After a 30 minute drive arrived at 1:15 he didn't know who I was and after a long explanation he said oh yea that's right. During this conversation he seemed mentally (distant) busy worrying about a key he found laying on his desk and not the customer in front of him. As we were talking a lady appeared from the waiting room, (she didn't seem to be to happy waiting 1/2 hour for a tire pressure check). With the constant phone interruption, conversations back and forth with service employees. After being told to surrender my keys and it would be an hour wait, I could watch TV in the lounge, I thought that poor lady waited over 1/2 hr for a tire pressure check and her keys were still laying on his desk I chose to leave. It didn't take long to come to the conclusion; attention to detail is NOT the rule at Williamsburg KIA.. More

Purchased new Blend Door Actuator in '04 Grand Cherokee on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It on 4/18/11 - a/c turned on but blistering heat coming out. Was told none in stock & given 'loaner car'. Suddenly called back 'cause they had one. It worked 4 short time so took car back as blistesring heat continued with a/c on - they found nothing. When heat came on, had to pull off interstate/road and restart car to get a/c. Now the passenger side blows a/c when heat is turned on in winter. Terrible crunching sound comes from under passenger dash area and a/c light comes on by itself even though heat setting is on. Personally, I do not believe that a new blend actuator was placed in my car and that they tried to fix the old one. Their stock is computerized and I'm sure they searched before they gave me a loaner car, then suddenly they found one at their dealership the same day. I have stopped taking my vehicle to them because of this. I do not feel they tried to fix my problem to avoid the problem I'm still having. I can't have passengers in the vehicle 'cause they will freeze in the winter and burn up in spring/summer. I still need help fixing this problem before the drivers side has the same problem. More

I have been a Jeep owner since 1987 and have been satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and the satisfied with the service from multiple Jeep dealers over the years. However, since 2005 I have been a client of Williamsburg Jeep and Dodge and their Service Department is second to none. I consistently receive the best advice on what service programs I should receive and when the service is performed the results are always 5 star. I recently had a problem with my Uconnect system in my 2011 Grand Cherokee. After explaining the problem to Phil he researched the issue and had the service technician run a diagnosis of the system. Because of the complexity of the issue it took some time to resolve. However, when the service was completed the Uconnect system performed as new. The follow up continues, when I go in for service Phil and Doug ask how the system is performing. They always strive for customer satisfaction and in my opinion they achieve it. More

I have been servicing my vehicles with this Dealership for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out for over 10 years. They are always friendly and attentive to my time and needs. They are always willing to do whatever it takes to get me in and out or arrange for alternate transportation if the job is going to be longer than expected. We will continue to buy and service our vehicles with them. Marty Leverett in the sales department has sold us our last 3 cars and is always a pleasure to deal with. More

I took my 2000 Dodge pick up in for service 3 weeks ago ($2990). It still idled rough when I got it back but overall performance was tolerable. I was told to bring it back if there were any problems. I ($2990). It still idled rough when I got it back but overall performance was tolerable. I was told to bring it back if there were any problems. I took it back this morning because it was running rougher than before, had a strong fuel odor and I heard odd noises from my engine compartment. The diagnosis was "something might be wrong with my clutch" (estimate $900). I'm no mechanic but I have never had any clutch problems since owning this truck. I can't imagine a bad clutch causing a strong fuel odor or the noises I heard coming from the engine. Ultimately...I don't believe the problems were properly addressed from my initial visit. As for the cost...it all seems incredibly inflated especially since my problem was not addressed. More

I was going to a different dealership for State I was going to a different dealership for State Inspections during the 9 yrs we've lived here, unfortunately because of the economy they closed a y I was going to a different dealership for State Inspections during the 9 yrs we've lived here, unfortunately because of the economy they closed a year ago. I made an app. to go to Williamsburg Chrysler for a State Inspec., huge mistake and I advise not to go there unless you can leave your vehicle for the day. First off I dont blame any of the mechanics for the 3 hrs I was there; I blame the service rep. Jason was the Car Service rep that checked my car in for just a State Inspection. The mechanic actually found 2 things that were minor that need to be serviced with my mini van, but had nothing to do with passing the inspection. The mechanic told Jason to tell me my 13 yr old van was in excellent condition. I appreciate that. After Jason informed me of this, he said it will be just a minute to write up the new sticker. I said, ok should I just come with you? Jason says no, when I say a minute I mean 10 minutes. I sat there for 45 minutes before my nerves were about to explode. I had already been sitting there 2 hrs. Jason saw me coming because whatever room he popped out of, he was like lets see if he has pulled your car around. My mini van had been sitting out in that parking lot done for more than an hour. I saw a Customer Service reward behind where Jason was using the computer, I'd say the day he received that award was his ticket to completely not give a hoot anymore. Thank you to the mechanics. Service reps need to care, without customers, you would be out of work. One last thing, one of the older Service reps says to Jason as he's walking me to the cashier, It's about time you wrote up that inspection. To that guy, you arent any more professional, because you knew the time length and did nothing. More

Own a 2002 Kia Sedona. Had AC compressor replaced two times within one year and is now broken a 3rd time. Compressor replaced for the 2nd time in March 2011. It is broken again in Nov 2011. This woul times within one year and is now broken a 3rd time. Compressor replaced for the 2nd time in March 2011. It is broken again in Nov 2011. This would be the 3rd time and now dealership says other parts need to be replaced (funny..all parts that were broken were supposed to be replaced LAST time..7 months prior) and compressor needs to be replaced a third time. Have already paid out $2500 for this AC and now dealership wants another $1500? Obviously something wasn't repaired correctly the first 2 times but dealership will not admit a problem. Conveniently our compressors were just outside of 12,000 mile warranty when they broke too although AC was only used for 4 months during summer after it was fixed. No sympathy even though we have been long time customers. This dealership lost out on a sale from us as well as we are looking to purchase a new Sedona. What a shame places have to be like this. We will never take our car here again or buy a car from them and will make sure all of our friends in Williamsburg know about this incident with Williamsburg Kia so they can make informed decisions. More

Overall experience purchasing a new vehicle with Williamsburg Chrysler dealership in Williamsburg VA was a pleasant experience. The sales staff was patient and very helpful during the sales process Williamsburg Chrysler dealership in Williamsburg VA was a pleasant experience. The sales staff was patient and very helpful during the sales process. More

I was looking for a car that got better gas mileage and I looked online and sent in a email about one and right away I had a email and phone call from the Keith Hassan. I set up a time with him and before I looked online and sent in a email about one and right away I had a email and phone call from the Keith Hassan. I set up a time with him and before I knew it I was in my new car and loving life. Keith was great to work with and Jeff Hunter finished the deal off and made it easy. I will recommend Williamsburg Chrysler Jeep Dodge Kia to anyone I know. They make it fun and easy to buy a car! Thanks again Guys!!! Jennifer More

This was my second time trying to buy a car from this This was my second time trying to buy a car from this dealer; and both time the sales manager wouldn't talk to us when we could not reach an agreeme This was my second time trying to buy a car from this dealer; and both time the sales manager wouldn't talk to us when we could not reach an agreement on the price with the sales person, This last time the sales person called him to come out and talk to us and he said no. That right there changed my mind about buying a KIA Sedona for the first time; after saying how great my van looked they offered me 3,000 for it then 5000; finally two days later Tyler called me and offered 6000 for it but I was so mad I said no and I went to Casey Toyota; they were OK but the price was not right. I made an offer on a 2011 Sienna to McGeorge Toyota in Henrico County and in two days the deal was closed. Apparently dealers in Williamsburg think that because we live here we have $$ to waste. Williamsburg KIA has a sales manager who apparently is to lazy to get out of his chair and talk to customers. Of course when he has it his way he is probably different. My son had the same experience with this so-called manager and ended up riding a train to Fredricksburg to buy there. Moises Lopez Williamsburg, VA More