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Williamson Cadillac - Service Center

Miami, FL

4.7
3,171 Reviews

3,171 Reviews of Williamson Cadillac - Service Center

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October 08, 2021

Carlos is always great. Dealer is clean, client service is awesome. Couldn't be happier with them. More

by JJNUNEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Oct 12, 2021 -

Williamson Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 08, 2021

Excellent service from the service department representative and a very professional service from the whole staff More

by TSS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Williamson Cadillac responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 07, 2021

If you make an appointment for an oil change, it should not take 2 1/2 hours to do. You tell your customers that’s just the way it is; is not acceptable. As a customer that is now on my 6th vehicle with More

by EFESSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Williamson Cadillac responded

We apologize for the time it took to service your car. We are extremely busy in our service department right now trying to take care of all of our customers needs . Thank you for your understanding and your business.

October 07, 2021

Mike is great! Been dealing with him for years! Amazing service rep. Stop sending me this shot More

by JECALVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike H 5 stars
Oct 11, 2021 -

Williamson Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 07, 2021

this is a great service department, attentive, professional and provides a great environment for customers to bring car in for service More

by Rich12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Williamson Cadillac responded

Thank you for the positive review, Rich and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 07, 2021

Great service not a long wait! Carmen is always attentive and responsive! World class! Happy customer! More

by MIMINEWT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Williamson Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 06, 2021

Excellent service, quick, and pleasant. I am very satisfied dealing with Tony Martinez, also the roadside assistance More

by drmarisolgarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Williamson Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 06, 2021

The quality of service was good. My battery had to be replaced, which these guys did, however the dealership was really busy, and waiting times are long. I had to wait for almost two weeks to get an appo More

by matt_s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Williamson Cadillac responded

Matt, thank you for the feedback! We are happy to hear about your positive experience at Williamson Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 05, 2021

Nothing was done to my car. Found other problems except for the one I took the car in for. Car was there 3 weeks. More

by LR0977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Skip Moosang
Oct 05, 2021 -

Williamson Cadillac responded

Not to make excuses but we are extremely busy now in our service department trying to take care of all of our customers needs. If there is something we still need to address with your vehicle please contact me directly. Juan Santos Service Manager juans@wagmiami.com

October 05, 2021

Very bad service from the person who attended me in the parts department to define as bad More

by Damián
Customer Service
Recommend Dealer
No
Employees Worked With
Tony Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Williamson Cadillac responded

We apologize for the experience you had. This is not the experience we strive to provide. Thank you for bringing it to our attention so we may improve our services in the future.

Oct 05, 2021 -

Damián responded

It is very important to work with the public and when going to the costumer

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