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Williamson Cadillac - Service Center

Miami, FL

4.7
3,432 Reviews

3,432 Reviews of Williamson Cadillac - Service Center

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June 02, 2025

Excellent Very good service Very treatable Very good to the customer service Excellent work 10 point to service More

by JODRY50
Recommend Dealer
Yes
Employees Worked With
Julio Lopez
Jun 02, 2025 -

Williamson Cadillac responded

Your generous feedback means so much to us. Providing excellent service and ensuring a positive experience is our top priority. We’re grateful for your support and look forward to serving you again in the future.

June 02, 2025

Thanks for fix my GMC Acadia. Now is running properly. Never go back to Lorenzo Buick. More

by Jfsv0126
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yair Garrido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Williamson Cadillac responded

Its is wonderful that your GMC Acadia is running smoothly. Thank you for trusting us with your vehicle—we truly appreciate your kind words and your confidence in our service.

June 02, 2025

I am completely satisfied with the service and staff. Glad I was referred to the dealership for me new truck More

by Mario T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Valladares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Williamson Cadillac responded

Mario, we’re so glad that you’re completely satisfied with your experience! It’s wonderful that the referral led you to us, and we’re grateful for the opportunity to assist you with your new truck. Wishing you many great miles ahead!

June 01, 2025

We made an appointment and told them exactly what was wrong with the car. We needed an oil change, a tire sensor fixed and a new battery, which took four hours. It was quite disappointing. More

by cooptown45
Service Communication
Recommend Dealer
No
Employees Worked With
Mike McKesson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Williamson Cadillac responded

We sincerely regret that your service experience did not meet expectations. Your time is valuable, and we apologize for the extended wait. We appreciate your patience and will review this to ensure more efficient service in the future.

May 29, 2025

Super disappointed probably never buy a Cadillac again roadside assistance guy tried to hustle me $400 at my house More

by Arancibiabailbonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Williamson Cadillac responded

We deeply regret that your roadside assistance experience was disappointing. Providing fair and reliable service is extremely important to us, and we apologize for any misunderstanding. We value your feedback and would like to work towards regaining your trust. Please contact me at janelysp@wagmiami.com so that we may make this right.

May 28, 2025

I arrived a little early and truck was taken right on time and finished in a reasonable amount of time. Pleasant wait. More

by WARNACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Williamson Cadillac responded

It makes us so happy to know that your service was handled promptly and smoothly! Thank you for sharing your experience; we truly appreciate your support.

May 27, 2025

Fue una excelente atención,muchas gracias siempre que llamo para hacer la cita me atienden súper bie More

by MCORBERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Sánchez excelente
May 29, 2025 -

Williamson Cadillac responded

Gracias por su comentario! Nos alegra saber que siempre recibe una atención excepcional y que su experiencia al programar citas es positiva. ¡Estamos aquí para servirle siempre!

May 26, 2025

Excelent service from Richard and all your staff. It's a pleasure always going there for service. More

by CARMRIV2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Williamson Cadillac responded

Richard and the team always strive to provide top-notch service, so we’re thrilled to hear your visit was a pleasure! We appreciate your support and look forward to welcoming you back.

May 26, 2025

All services is coordinated. The attention can’t be better . My sale person is Raph for me the best More

by roberto20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Barraque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Williamson Cadillac responded

Thank you for sharing your experience! We’re delighted that Raph provided such exceptional service and that everything was seamlessly coordinated for you.

May 25, 2025

This is a new Cadillac Escalade. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. More

by GHERRERO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruno Zayas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Williamson Cadillac responded

We sincerely regret to hear about your frustrating experiences with our service department. This is certainly not the level of care we strive to provide, and we understand how disappointing it must be to encounter repeated issues. Your feedback is invaluable, and we will thoroughly review these concerns to ensure better attention to detail moving forward. If there’s anything we can do to make this right, please don’t hesitate to reach out to me at janelysp@wagmiami.com.

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