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Wilsonville Toyota

Wilsonville, OR

Overview
Employees
Reviews
Vehicles
4.8
5,999 Reviews
Based on decades of customer feedback about the traditional car business, Wilsonville Toyota was created with a one-of-a-kind NO BULL sales process: We think you will find this is the simplest, easiest way to buy a car in the Metro Portland area. 7-time President's Award winner including 2016, and selected Oregon's 2012, 2013, and 2016 Toyota Dealer of the Year from DealerRater! What's missing from Wilsonville Toyota? Pressure, Hassle, Secrets, Waiting, Gaggles of salespeople standing around out front and, the phrase, "If I could, wouldja?" So, why not pay a no-obligation, no-pressure visit to our store so you can see for yourself?!
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9155 Boeckman Rd.

Wilsonville, OR

97070

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Showing 5,999 reviews

December 07, 2022

The service department is very inefficient. You’ll be required to make an appointment and then still wait 1.5+ hours for something as simple as an oil change. More

by Ehighwrestler13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misc
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Dec 08, 2022 -

Wilsonville Toyota responded

Thank you for the review. We are very sorry about the long wait time during your visit. We’re understaffed due to illness and we realize this is significantly affecting our ability to provide the level of excellent service our guests deserve. We greatly appreciate the kind patience of our valued customers and assure you that you next visit will be better.

December 07, 2022

Should have been no stars! Watch out! They will sell a car out from under you in a flash. I spent hours there looking at a car, and they sold it to someone else as soon as I le More

by Customer from Portland
Recommend Dealer
No
Employees Worked With
Courtney Gardner
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Dec 07, 2022 -

Wilsonville Toyota responded

Thank you for your feedback and the opportunity to complete the picture of our interaction. We offer several options for guests to purchase a vehicle before someone else does. In our conversation with you, for example, we pointed out that you could buy now and take advantage of our 5-day money-back guarantee if you changed your mind. We believe we made it clear that we don't "hold" cars. All advertised vehicles are available to anyone until they're sold. After hearing about the available options and our inability to hold cars, you told us you still wanted to go home and think about it. The next day, another guest came and purchased the car for the same No Bull Price that you considered. Our management team kept you informed of this transaction so you didn't make a trip to the dealership to find the vehicle gone. We very definitely care about all of our customers and we're sorry that we couldn't reach an agreement with you to purchase the vehicle before you left. From this review, it's clear you really wanted the car and we wish we could have done more to meet that desire. We always apply these same policies and we always do our best to make sure our guests have all the information needed to make informed decisions.

Dec 07, 2022 -

Customer from Portland responded

I am an inexperienced car buyer and did not expect that this was such a cut throat transaction. I disagree that these policies were made clear to me. If they were, I would not have left and assumed that I could buy the car the next morning. I never heard a word about holding or not holding cars.. It never came up. These things must have been mentioned in passing to someone who did not realize how all my time spent at your dealership, and the fact that I loved the car and my good faith really didn't matter at all. I suggest more experienced sales persons and showing more personal interest in your customers when they come in, and make more of effort to make sure that they understand your policies.. Make sure that you make your customers feel valued like your commercial claims that you do.... That did not happen with me.

Dec 08, 2022 -

Customer from Portland responded

I was not going home to just think about the sale. I told the salesperson that we would complete the sale in the morning. If these policies were mentioned to the 3rd party that was involved, they did not get back to me.

Dec 08, 2022 -

Wilsonville Toyota responded

Thank you for the additional feedback. While we're absolutely sure we explained our money-back guarantee and the fact that we don't hold cars, we do understand that inexperienced car buyers experience additional stress in the showroom. We're sorry we contributed to that. We would have thought that the advisor/broker you brought with you would have helped you out more in this respect. Experienced brokers completely understand that dealers don't hold cars in situations like these. We merely sold the car to the first guest who completed a transaction with us, nothing more. Our policies around pricing, vehicles, financing, etc. are exactly the same for everybody. All guests have the opportunity to purchase any unsold car on our lot anytime. We really appreciate that you considered us and we apologize for leaving you with anything other than an excellent experience at Wilsonville Toyota.

December 06, 2022

I was initially given an appointment to get the car I wanted but when I went there it was not available. I was disappointed but Steven helped me to find an alternative instead which was 2023 Electric BZ4 More

by Mehmet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ishmael Scott
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Dec 07, 2022 -

Wilsonville Toyota responded

Congratulations on your new 2023 BZ4X, what a great car! We really appreciate your kind words and are thrilled to hear that you had a wonderful experience with our team and that you are enjoying your new ride. Thank you vey much for choosing us and for allowing our team to serve you. We hope to continue working with you in the future!

December 05, 2022

We purchased 3 cars from Steven Bailey he did an amazing job with all 3 of us. Keep us updated and went above and beyond. Will definitely be back. More

by Bre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

Wilsonville Toyota responded

Congratulations on your purchasing your 3rd vehicle with us, we're honored! Thank you for coming by, we look forward to helping you find your 4th ride when the time comes!

December 05, 2022

Thank you to Austin we had an easy and smooth car buying experience! He went above and beyond to get us just the car we were looking for! More

by josalexa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Hutcheson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

Wilsonville Toyota responded

We're thrilled to hear our team could make it easy! Thanks for coming in to see us and allowing our team to take care of you.

December 03, 2022

Great customer Service, he made everything easier and was very helpful, excellent guy, if you need an easier deal go with Luis. More

by Shalem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Lua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

Wilsonville Toyota responded

That's fantastic! Thank you for coming in to see us and allowing our team to make it easy for you.

December 03, 2022

Cole did a very good job getting me the interest rate I wanted and I’m very happy with the car More

by aaron.67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole
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Dec 05, 2022 -

Wilsonville Toyota responded

That's great, we're glad you're satisfied! Thank you for sharing and for coming in to see us.

December 03, 2022

Austin made the transition from one vehicle to another very smooth. Questions and concerns were addressed promptly. Not my first visit, won't be my last. worth the drive. More

by andrew.jubinsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Gregston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Givens
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Dec 05, 2022 -

Wilsonville Toyota responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us! We wish you safe travels in your new ride and look forward to seeing you again soon.

December 03, 2022

He was great to work with! Will definitely call him again!!! He even delivered the car on a trailer. More

by raceinparadise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

Wilsonville Toyota responded

That's wonderful, we're so happy to hear your experience was a good one. We hope you enjoy your new ride!

December 01, 2022

A welcoming environment with friendly staff who are excited to help you find what you’re looking for! More

by SamanthaP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Hutcheson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2022 -

Wilsonville Toyota responded

We're thrilled to hear that you had a great experience! Thank you for coming in to see us and allowing our team to help.

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