Windward Ford of Hawaii

THE FOLKS AT WINDWARD FORD WERE VERY HELPFUL KIND AND COURTEOUS. THEY EXPLAINED WHAT THEY WERE GOING TO DO AND GAVE ME AN APPROXIMATE TIME LINE. COURTEOUS. THEY EXPLAINED WHAT THEY WERE GOING TO DO AND GAVE ME AN APPROXIMATE TIME LINE. More

Repair person don’t return calls, called 4x. Only Will return calls “Will” service manager. I was out of my truck for 1.5 months. They don’t have any loner to use. When I bought the truck it say Only Will return calls “Will” service manager. I was out of my truck for 1.5 months. They don’t have any loner to use. When I bought the truck it says the there be a loner to be use or they would pay for a rental which they did not.. left with no transportation which I needed to work. Too much problem ordering new transmission! Will and receptionist was very nice. They should get cars or trucks as loners so we can still continue to work with or clients. More

Get your own ford ! I enjoy windward ford sales "Austin Butler was very helpful " mahalo I enjoy windward ford sales "Austin Butler was very helpful " mahalo More

Service department mis-identified cause of break in exhaust as having been cut in two. After insurance adjuster checked, the flexible exhaust pipe had rusted in two. Bumper-to-bumper warranty did not exhaust as having been cut in two. After insurance adjuster checked, the flexible exhaust pipe had rusted in two. Bumper-to-bumper warranty did not cover, and neither did insurance. Price quoted to replace parts was astronomically high. More

As a Resident Manager of an AOAO I am set with the task of finding new vehicles. Unfortunately the process is a little more difficult to buy a vehicle for an Association than for personnel. After visiting of finding new vehicles. Unfortunately the process is a little more difficult to buy a vehicle for an Association than for personnel. After visiting numerous dealerships and getting the run around I was glad I visited Windward Ford of Kailua. After explaining our situation to our sales representative Austin Butler, he agreed to help us every step of the way which lightened the load tremendously. He understood exactly what we wanted as far as the vehicle went and also understood the process I had to go thorough to acquire payment. He was patient and understanding. He found exactly what we were looking for and helped us get the purchase made and an easy manor. We are very grateful for the help from Austin and the dealership. More

Incredibly helpful staff, they made sure that I got necessary maintenance done on very short notice. Thank you to all of them. necessary maintenance done on very short notice. Thank you to all of them. More

The Service Crew is such a pleasure to work with now. They are fun and courteous. They are fun and courteous. More

Will and team are friendly and fantastic! communication is straightforward and service is delivered as promised! communication is straightforward and service is delivered as promised! More

Had an appointment for a Friday and on Monday was initially told my car wasn’t looked at yet. Then they corrected that statement and said nothing was wrong with the car that the light switch was on initially told my car wasn’t looked at yet. Then they corrected that statement and said nothing was wrong with the car that the light switch was on a wrong setting. More

enjoy working with the service department, very helpful once you arrive. however they were unable to make any commitment over the phone. once you arrive. however they were unable to make any commitment over the phone. More