Angela Wong

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More

by kitkat.mx Verified Customer Verified Customer

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I had a great experience at Windward Ford. Setting up my appointment was incredibly easy, and they were always easy to reach for any questions. The staff was very courteous and accommodating. Setting up my appointment was incredibly easy, and they were always easy to reach for any questions. The staff was very courteous and accommodating. I really appreciated the flexibility of an early 7:30 a.m. drop-off and the ability to pick up my car later in the evening. It was also a huge plus to be able to track my service progress in real time. To top it off, my car had been cleaned when I picked it up. I highly recommend them! More

by reesesland Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing experience with Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went abov Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went above and beyond to make sure we got exactly what we needed. They were honest, knowledgeable, and never pushy—just truly helpful every step of the way. You can tell they really care about their customers and take pride in what they do. They took the time to answer all our questions, worked with us on the details, and made sure everything was handled properly. The level of service we received was top-notch and made us feel confident in our purchase. If you’re looking for a dealership you can trust in Hawaii, we highly recommend Windward Ford. We’re extremely happy with our Ford Transit and grateful for such a great buying experience! Mahalo to the whole team—we’ll definitely be back in the future! 🤙 More

by info@hawaiisurfingacademy.com Verified Customer Verified Customer

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Great communication and service. Quick diagnosis with detailed explanation of pricing for parts and labor. Quick diagnosis with detailed explanation of pricing for parts and labor. More

by Matt Verified Customer Verified Customer

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The sales experience was not great. I was not greeted enthusiastically, even though I had scheduled a test drive. I decided to purchase the Ford Ranger because I liked the truck. About I was not greeted enthusiastically, even though I had scheduled a test drive. I decided to purchase the Ford Ranger because I liked the truck. About two weeks later, I was told my registration and license plates were ready for pick up. Upon my arrival at the dealership, I was ignored by two employees, there was no receptionist to assist me, so I had to ask the other two employees for help. I tried to voice my concerns/complaint to the GM, but have not received any reply as of today. On the other hand, the service department was very efficient when I took the truck there to correct a booster brake recall issue. More

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Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More

by ADR Verified Customer Verified Customer

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Windward ford service team was knowledgeable and took the time to explain everything clearly, which I really appreciated. time to explain everything clearly, which I really appreciated. More

by ADR Verified Customer Verified Customer

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Windward Ford of Hawaii delivered the friendliest, most professional, and efficient car-buying experience I've ever had in my three plus decades of buying cars! Trevor, Will, and Guy made the entire proces professional, and efficient car-buying experience I've ever had in my three plus decades of buying cars! Trevor, Will, and Guy made the entire process seamless and welcoming. They made me feel like Ohana! I have found my car buying and service HOME at Windward Ford of Hawaii! More

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I really wasn’t ready that day to buy a truck, but when I felt the aloha and genuine care in helping me as a customer I felt more than comfortable to trust the hands that I was in. I am super happy with my d felt the aloha and genuine care in helping me as a customer I felt more than comfortable to trust the hands that I was in. I am super happy with my decision of what I bought that day. I’ll never forget the excellent/perfect service that I had and experienced. Mahalo from my heart to the whole team at Windward Ford 🙏🏽🤙🏾💯!!! More

by akbsiga Verified Customer Verified Customer

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Austin and Mark were great! They were so helpful and friendly. We had excellent service at Windward Ford! They were so helpful and friendly. We had excellent service at Windward Ford! More

by 12soda Verified Customer Verified Customer

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