Windward Ford of Hawaii

Awesome support for a complete overhaul of the A/C system on my Ford F-150. The extended warranty covered everything, so also great peace-of-mind! on my Ford F-150. The extended warranty covered everything, so also great peace-of-mind! More

The dealership as a whole does not actually care about the customer in anyway shape or form and only cares about making money and making horrible deals to people. the customer in anyway shape or form and only cares about making money and making horrible deals to people. More

The current service crew is amazing. They took time to understand my concerns and get the issues resolved. They took time to understand my concerns and get the issues resolved. More

Excellent service! The entire team at Winward Ford was able to help me when Honolulu ford would not. Excellent customer service and communication from service advisor W The entire team at Winward Ford was able to help me when Honolulu ford would not. Excellent customer service and communication from service advisor Will Soong and every other team member I spoke with. Honolulu Ford is 6 mi from me but I will be driving an extra 20 miles to have my car serviced at Winward Ford instead. Mahalos! More

Friendly staff efficient fast service to repair my recall. I appreciated the shuttle service back home (Kaneohe) and pick up to return to dealership. And that coda chrome huge 1920’s panoramic pictur recall. I appreciated the shuttle service back home (Kaneohe) and pick up to return to dealership. And that coda chrome huge 1920’s panoramic picture in their showroom overlooking Waikiki/Daimondhead is AMAZING! More

Dealer forgot to order my part for my vehicles recall. Wasted half of my day that I requested off from work. Lost annual leave from this, very unprofessional. Wasted half of my day that I requested off from work. Lost annual leave from this, very unprofessional. More

Thank you Windward Ford! You all are amazing people to work with. My family and I appreciate your dedication! You all are amazing people to work with. My family and I appreciate your dedication! More

Did not top off all fluids, and the windshield wiper fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of qu fluid was drain and not filled back up and the wiper system does not work right after i left the service center. (and i paid $250 for this lack of quality of service. Question, what else did the mechanic NOT do for my vehicle? ) i think i am going to find a better service for a person who have been a Ford account holder for over 25 years... Customer service is dead and my expectations will always be low. More

Very bad service and scheduled maintenance cost! $1,200 for a 60k mile service appointment? $1,200 for a 60k mile service appointment? More

Service was great and was scheduled for a total vehicle service that I didn’t know I needed until I arrived on my appointment ended up taking the whole day. service that I didn’t know I needed until I arrived on my appointment ended up taking the whole day. More