Windward Ford of Hawaii - Service Center

Nice front desk service staff. Friendly staff overall too. Cordial, polite and respectful to myself and my daughter who picked me up following leaving the car and picking me up fol Friendly staff overall too. Cordial, polite and respectful to myself and my daughter who picked me up following leaving the car and picking me up following servicing. Service period seemed rather long. I was told next day pickup but wasn’t ready. It wasn’t ready till end of day the following day. In total I left the car for 2.5 days. Good thing I have a spare car. Automated phone system is not good. Call in message informed me that I was the 2nd caller and estimated wait time was 5 minutes. After being told this multiple times after about 20-30 minutes I got connected. It rang several times and got connected to v/m. Hung up and immediately called back and got same message of being 2nd caller with wait time of 5 minutes. After another 20 minutes got service provider who informed that at about 4:30pm car was not ready and would need to be left another day thus total 2.5 days in the shop (picked up at about 4:30p). I opted for the “preferred “ service package which was the premium package. Car is running very well, practically like new. Battery on service check list was marked good but is turning over on start sequence a bit slow since pickup. Will likely replace at Costco if needed. Otherwise so far so good following servicing. Just automated phone system needs revamping. Not cool to be told 5 minute wait and after 30 minutes go to v/m, More

I've had my car serviced at Windward Ford of Hawaii since obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I can obtaining my 2019 Ford Edge SEL in April 2024. Since I need to keep up with the maintenance of my vehicle specifically for the components that I cannot repair or work on myself (i.e. transmission servicing and electronics). Windward Ford of Hawaii's Service Advisors and mechanics are great. I would rate the entire experience a 5, but unfortunately, the staff that supports the Service Advisor and mechanics are unable to predict or anticipate length or amount of time mechanics working on the vehicles. It doesn't take the entire day (quoted to complete in 3 and half hours) to accomplish a complimentary vehicle inspection, an oil change and a tire rotation when you have a scheduled appointment. Any problems identified outside of the required service(s) and other than what was initially requested, should be discussed with the owner and documented on the invoice. Such as the lug nuts ornamental dressing that was found to be swollen and separating, which I denied to have replaced since I already have a new set of acorn lug nuts. Other than these minor issues, I am more than satisfied with the service and experience at Windward Ford of Hawaii. More

Within five minutes of my inquiry Angela Wong responded. I spoke to her personally to see about bringing fleet vehicles to repair utilizing her service department. Within thirty minutes I had the contact in I spoke to her personally to see about bringing fleet vehicles to repair utilizing her service department. Within thirty minutes I had the contact information from both the service department manager and the advisor and set up my appointments. Communication and response are very quick which is very important to me. More

He came right on time. He was courteous and professional. I wish I could remember his name. I would recommend him without hesitation. The lady on the phone was very kin He was courteous and professional. I wish I could remember his name. I would recommend him without hesitation. The lady on the phone was very kind and walked me through the process. More

Great service staff. Checked my truck in with no wait. Kept me informed and finished ahead of estimated time given. Nice waiting room area with clean restroom. Excellent Checked my truck in with no wait. Kept me informed and finished ahead of estimated time given. Nice waiting room area with clean restroom. Excellent service. More

Jessica at the service center has a personality that makes customers feel at home and welcome. makes customers feel at home and welcome. More

Thanks to Will Soong for taking care of my Explorer. Job done sooner than expected. Will be back for servicing when needed. Job done sooner than expected. Will be back for servicing when needed. More

Will Soong was very welcome and sociable. He explained the service plan thoroughly and followed up after service with all the pertinent info for future service. He explained the service plan thoroughly and followed up after service with all the pertinent info for future service. More

Alaina and Will provide excellent timely service; friendly and very helpful. Definitely a benefit to the dealership friendly and very helpful. Definitely a benefit to the dealership More

Excellent service. Will is very knowledgeable and professional. My truck feels and drives great now Will is very knowledgeable and professional. My truck feels and drives great now More