Will Soong

Sometimes hard to contact. Actual service is great 90% of the time.. need minimum words Actual service is great 90% of the time.. need minimum words More

by PAULDUMAS52 Verified Customer Verified Customer

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I’ve been to all the Ford dealerships on Oahu and I keep coming back to Windward Ford because they have the best service department and laid back sales and finance departments too. I don’t feel pressured wh coming back to Windward Ford because they have the best service department and laid back sales and finance departments too. I don’t feel pressured when I go there, and I feel cared for like family. More

by HAMADAW Verified Customer Verified Customer

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I love their friendly service and that they keep you informed as the job progresses. informed as the job progresses. More

by Maile Verified Customer Verified Customer

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Staff was very helpful and service was completed as soon as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary. as possible. Due to the need to order parts from the mainland my car needed to be in the shop for a week. This was inconvenient but necessary. More

by jpao2 Verified Customer Verified Customer

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Will Soong is an absolute professional with a depth of knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! knowledge that enables him to explain vehicle service requirements to the customer in an easy to understand way. Very courteous and great experience! More

by cmackafj Verified Customer Verified Customer

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The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

by ECARINI Verified Customer Verified Customer

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Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle. More

by waipa1963 Verified Customer Verified Customer

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Quick recognition that we had arrived. Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. S Wil greeted us right away and began logging us in…. Friendly conversations interspersed with the type and degree of service we wanted to expend. Soon we were on our way for some breakfast confident the friendly staff would have us back on the road for our safe drive home. In about 2 1/2 hours our vehicle was done and we were done. More

by joemochi Verified Customer Verified Customer

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Will was awesome. Super easy process and informed on all parts of repair. Thank you very much. Super easy process and informed on all parts of repair. Thank you very much. More

by lawaia Verified Customer Verified Customer

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Customer service reps are always friendly and they do a great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous great job of updating. Scheduling was easy and accommodating to my schedule. Parking is horrendous More

by jmskitashima Verified Customer Verified Customer

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