Alaina Davis

We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits—now totaling six trips to the dealership over approximately 10 weeks—to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues. 10 weeks later still no 2nd fob. Image More

by gina.reeves Verified Customer Verified Customer

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Unorganized, slow, bad at communicating, and not trustworthy. I will avoid doing business with them again. trustworthy. I will avoid doing business with them again. More

by chad@knightleow.com Verified Customer Verified Customer

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Overpriced, they overpriced on the labor and parts, had one person working car was dirty one person working car was dirty More

by Lolasouffrant1 Verified Customer Verified Customer

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The only way I could do that was if you had to do a lot more work more work More

by mattmcdow1 Verified Customer Verified Customer

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Got a great deal on an amazing truck. Really Grateful for the GM Angela Wong. The rest of the team was great as well. Really Grateful for the GM Angela Wong. The rest of the team was great as well. More

by joetermini Verified Customer Verified Customer

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They are very courteous. There was a difficulty with a part and they kept us updated. They explained everything perfectly. Love the people in this service dept. Thanks Windwa There was a difficulty with a part and they kept us updated. They explained everything perfectly. Love the people in this service dept. Thanks Windward More

by SURFER.SAL Verified Customer Verified Customer

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Everything was great. They got me in at a good time and we’re finished quickly. Everything went smoothly and everyone was very friendly. They got me in at a good time and we’re finished quickly. Everything went smoothly and everyone was very friendly. More

by derek75 Verified Customer Verified Customer

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The service at Windward Ford Kailua is fantastic, and everyone there is incredibly friendly. I needed to get my truck serviced, so I brought Leonard’s bakery malasadas for the service team and anyone els everyone there is incredibly friendly. I needed to get my truck serviced, so I brought Leonard’s bakery malasadas for the service team and anyone else who might enjoy them. They were a hit! -John Michael Van Hohenstein Johnny The Ripper More

by JOHNJOHNVANVAN Verified Customer Verified Customer

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Great experience. Fast service. I’ll definitely go back for my next scheduled service appointment. Fast service. I’ll definitely go back for my next scheduled service appointment. More

by tobyjul Verified Customer Verified Customer

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Customer service reps we're helpful and friendly, and got the job done with no hesitation! the job done with no hesitation! More

by Masi Verified Customer Verified Customer

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