Alaina Davis

Worst Ford dealership on Oahu. Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! Service department doesn’t communicate, had our truck for 6 months and we finally picked it up to take somewhere else. Terrible go somewhere else! More

by jerandheather Verified Customer Verified Customer

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Thank you so much for all the great work every time I bring my car in always keep it professional and proficient. 10/10 would recommend. bring my car in always keep it professional and proficient. 10/10 would recommend. More

by krivera13 Verified Customer Verified Customer

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Very professional, quick and delivered my car home, which is I never heard about. But was amazing. is I never heard about. But was amazing. More

by krisrios101 Verified Customer Verified Customer

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I love their friendly service and that they keep you informed as the job progresses. informed as the job progresses. More

by Maile Verified Customer Verified Customer

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The staff at Windward Ford is fantastic and very helpful, from buying a vehicle to maintenance! from buying a vehicle to maintenance! More

by matthew.m.hubbard Verified Customer Verified Customer

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The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

by ECARINI Verified Customer Verified Customer

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Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle. More

by waipa1963 Verified Customer Verified Customer

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We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits—now totaling six trips to the dealership over approximately 10 weeks—to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues. 10 weeks later still no 2nd fob. Image More

by gina.reeves Verified Customer Verified Customer

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Unorganized, slow, bad at communicating, and not trustworthy. I will avoid doing business with them again. trustworthy. I will avoid doing business with them again. More

by chad@knightleow.com Verified Customer Verified Customer

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Overpriced, they overpriced on the labor and parts, had one person working car was dirty one person working car was dirty More

by Lolasouffrant1 Verified Customer Verified Customer

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