Alaina Davis

The staff at Windward Ford is fantastic and very helpful, from buying a vehicle to maintenance! from buying a vehicle to maintenance! More

by matthew.m.hubbard Verified Customer Verified Customer

Report | Print

The front staff, Will and Alaina, embrace the spirit of Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. Aloha and professionalism in their daily work with customers! I felt very taken care and in the end they felt like old time friends. More

by ECARINI Verified Customer Verified Customer

Report | Print

Will has no follow through, says I will call or you'll receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have receive a text when your back ordered part comes in NOTHING! I called parts and the person stated the part was in two days ago. I'm so lucky to have spoken to Alaina she was really helpful and kept me up to date with the progress of my vehicle. More

by waipa1963 Verified Customer Verified Customer

Report | Print

We purchased a vehicle from this dealership in March and, unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward unfortunately, the post-sale experience has been extremely frustrating. While the sales process felt professional at the time, the service afterward has been disorganized and inconsistent. We were instructed to return shortly after purchase for a safety inspection sticker, only to be told the dealership was out of stickers. What followed was multiple return visits—now totaling six trips to the dealership over approximately 10 weeks—to try and resolve basic post-sale requirements. In one instance, we arrived for a scheduled appointment at 8:45 AM and ended up waiting about four hours, only to leave without all issues resolved. We were later told to return again for the key fob issue, extending delays even further. The safety inspection sticker was eventually completed only after repeated follow-ups and significant inconvenience. However, other issues remain unresolved or unclear, including a non-functioning key fob, missing or unfulfilled promised floor mats, and confusion regarding the location of our vehicle registration at one point. Overall, the lack of coordination, repeated delays, and inconsistent communication have caused a great deal of frustration and wasted time. We expected better post-sale support and accountability. I hope the dealership improves its follow-through and customer service processes so future customers do not experience the same issues. 10 weeks later still no 2nd fob. Image More

by gina.reeves Verified Customer Verified Customer

Report | Print

Unorganized, slow, bad at communicating, and not trustworthy. I will avoid doing business with them again. trustworthy. I will avoid doing business with them again. More

by chad@knightleow.com Verified Customer Verified Customer

Report | Print

Overpriced, they overpriced on the labor and parts, had one person working car was dirty one person working car was dirty More

by Lolasouffrant1 Verified Customer Verified Customer

Report | Print

The only way I could do that was if you had to do a lot more work more work More

by mattmcdow1 Verified Customer Verified Customer

Report | Print

Got a great deal on an amazing truck. Really Grateful for the GM Angela Wong. The rest of the team was great as well. Really Grateful for the GM Angela Wong. The rest of the team was great as well. More

by joetermini Verified Customer Verified Customer

Report | Print

They are very courteous. There was a difficulty with a part and they kept us updated. They explained everything perfectly. Love the people in this service dept. Thanks Windwa There was a difficulty with a part and they kept us updated. They explained everything perfectly. Love the people in this service dept. Thanks Windward More

by SURFER.SAL Verified Customer Verified Customer

Report | Print

Everything was great. They got me in at a good time and we’re finished quickly. Everything went smoothly and everyone was very friendly. They got me in at a good time and we’re finished quickly. Everything went smoothly and everyone was very friendly. More

by derek75 Verified Customer Verified Customer

Report | Print