Windward Ford of Hawaii - Service Center

As always, I received friendly courteous service. My repair was completed a little earlier than expected which important due to another appointment following this one. Kudos to the mechanics and espe My repair was completed a little earlier than expected which important due to another appointment following this one. Kudos to the mechanics and especially my advisor who worked a miracle to expedite my job. More

Fantastic experience with Windward Ford's Service Department. Marina Reyes was an EXTREMELY professional Service Technician who immediately understood the problem and actively worked with me to find Department. Marina Reyes was an EXTREMELY professional Service Technician who immediately understood the problem and actively worked with me to find the solution. Would HIGHLY recommend her to others. Great job!!! More

The Ford app made it convenient for me to schedule an appointment. I also appreciate that when I purchased my truck from Windward Ford, I was walked through how to use the app so when it came time to us appointment. I also appreciate that when I purchased my truck from Windward Ford, I was walked through how to use the app so when it came time to use it, it was easy! Immediatly I was greated with a smile from Alaina and she explained what services beyond an oil change were available for me. I did not feel pushed at all to get extra service, but I did opt for a little more since this was my first check up with my vehicle I wanted to make sure everything good. I appreciated all the communicated about my vehicle during the service from the app and Alaina. I knew what was happening and in a timely manner. My vehicle was ready in no time and I was not waiting around wondering what was going on. The location of Windward Ford is wonderful because I got to walk around Kailua Town and get some shopping done. I like how Alaina put it, 'go hololo'. When I went to pick up my vehicle, Alaina was there with all that aloha spirit to show me what was done, go over the bill, and get my truck. It was a wonderful experience for my first service appointment. Mahalo! More

Marina and the team at Windward were great! They got all my 150K maintenance done on my Mustang in one day. My car drove so much better after the maintenance was done and my adaptive driving wa They got all my 150K maintenance done on my Mustang in one day. My car drove so much better after the maintenance was done and my adaptive driving was reset. They went above and beyond when my phone died; they tracked down a charger for me. I was throughly impressed with the customer care and work on the vehicle. I will definitely be going back. More

The people who set up the appointment, checked me in, serviced my car, went over the service completed, and completed my payment were friendly and professional. When I arrived, there was a tow truck i serviced my car, went over the service completed, and completed my payment were friendly and professional. When I arrived, there was a tow truck in the drive, but a man sitting at the entrance waved me through, and although there was some navigating to do with drivers and vehicles and the tow truck, the staff handled it all with grace and patience. What could have been a frustrating situation, was a challenge met and handled professionally. More

Will is very professional and helpful when it came to taking care of my vehicle and displaying excellent customer service taking care of my vehicle and displaying excellent customer service More

I took my truck in for recalls and was impressed that the service manager could see on her system all the recalls that were needed, even one I didn’t know about. The only problem was some confusion about whe service manager could see on her system all the recalls that were needed, even one I didn’t know about. The only problem was some confusion about when my truck would be done, but she communicated pretty closely with me, and it was all done in 1 day. I live in Kapolei but drive all the way to Kailua because I trust Windward Ford’s service department. More

They were very nice and helpful, also got my car finished by the time I needed it. I worked with Marina and Will. by the time I needed it. I worked with Marina and Will. More

Great customer service. It was very easy to make and change my appointment. Service personnel very nice. It was very easy to make and change my appointment. Service personnel very nice. More

I really like windward ford. It’s a far drive for me but it’s worth it It’s a far drive for me but it’s worth it More