Woburn Toyota

THE MOST FRUSTRATING CAR BUYING EXPERIENCE I’VE EVER HAD I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehi HAD I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehicle from this dealership for $70,000. Not even a month later, the sound system stopped working entirely. I brought it in for repairs, they kept it for three days… and handed it back with the exact same issue. I returned again, hoping they’d fix it before a month-long road trip. Two days later, problem still there. The worst part? The attitude. One employee, Maria, looked me straight in the eye and said: “A car won’t run without wheels, you can still drive without a sound system.” Can you imagine hearing that after spending $70k on a new car? When I got back from my trip, I booked another service appointment, thinking they’d finally resolve it. Instead, they canceled on me and told me to take my car somewhere else because they didn’t want to deal with it. This wasn’t just poor service — it was insulting. If you care about your money, time, and peace of mind, avoid this place at all costs. Worst. Purchase. Ever. ⚠️ Stay away. You’ve been warned. ⚠️ More

Alex was very helpful and straightforward. He helped me find the perfect car and in my budget. Thank you Woburn toyota. He helped me find the perfect car and in my budget. Thank you Woburn toyota. More

Follow up review from back in APRIL. C & P from Google review because apparently thats the only way for the place to reach out. Wven then, no follow ups. Bought the car with 15k miles C & P from Google review because apparently thats the only way for the place to reach out. Wven then, no follow ups. Bought the car with 15k miles back in April. Went to do 20k service at dealership near my home with 20,800 miles. Turns out its been done back in December 2024 with 21k miles on it! And somehow skipped 15k service! Called Woburn Service, left a message with the manager with no call back. Okay, fine. It was Saturday maybe they're really busy. Monday rolls around no word. I used the chat service, and immediately got a text. Somehow assumed I had a 5:30pm service?? Texted again a few hours later for status update. Generic reply of "we'll get back to you." One hr before closing, I texted again and reiterated the situation. Person on receiving end thank me for providing details. Did you not read the original message when I used the chat service?? Absolutely annoyed that I am robbed of 20k service and still waiting on what the dealership is going to do to rectify this. EDIT 31JUL25: still not resolved with the same generic response every time I ask for updates. I'm escalating this Toyota Corporate. I'm not even going to mention the run around I had back in June in regards to complaints about the brakes being unnecessarily noisy but telling me that it was new brakes so it needed to broken in. Even after 2k miles on when it should've been embedded in the first place. More

15APR25: dropping from 5 star to 1. After asking for the car registration via texts to have it sent to my home address several times once Ron informed me he have received the registrati After asking for the car registration via texts to have it sent to my home address several times once Ron informed me he have received the registration and to come down to the dealership to have it inspected before a certain time. He has not once responded to acknowledge my texts or requests. I do not have luxury to leave work early to hit rush hour to get a car inspected then drive back home still during rush hour when I could do it on my own time. No respect to time. Original review: Ron Y was very helpful, considerate and informative during the car shopping process. He was patient when I needed to speak with my partner several times during the process. More

I had an absolutely outstanding experience at Woburn Toyota! From the moment I walked in, the entire team made me feel welcomed and valued. My salesperson - Alex was knowledgeable, patient, and truly li Toyota! From the moment I walked in, the entire team made me feel welcomed and valued. My salesperson - Alex was knowledgeable, patient, and truly listened to what I was looking for in a vehicle. Everyone I interacted with was professional and courteous, and they made the entire process smooth and stress-free. Whether it was answering my questions, helping me explore financing options, or walking me through the features of my new vehicle, they went above and beyond at every step. I couldn't be happier with my purchase and the overall experience. I highly recommend Woburn Toyota to anyone in the market for a new or used car—you won’t be disappointed! Thank you again! – Sean Franco More

Immaculate experience at the Woburn Toyota! We came in on 6/19 to look at/test drive the 2025 RAV4. Efe Oztan & the sales manager (apologies I forgot his name!) were both immensely helpful they We came in on 6/19 to look at/test drive the 2025 RAV4. Efe Oztan & the sales manager (apologies I forgot his name!) were both immensely helpful they ensured we left the location with complete satisfaction with the features we were looking for & some! We highly recommend this location & associates as they were accommodating & made our experience purchasing our car with our toddler there much more smooth! ***** More

Aaron and the sales team at Woburn Toyota were fantastic. I love my new Tundra ! I love my new Tundra ! More

Richard Woolley is truly the gold standard for service advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months advisors—his professionalism, expertise, and genuine care are unmatched. I’ve been bringing my Toyota to Woburn Toyota for service every three months because of the exceptional experience Richard consistently provides. From the moment I arrive to after-service follow-ups, he delivers best-in-class customer care—always attentive to every detail and fully focused on my specific needs. Richard has provided the best customer experience not just during the service itself, but also when I’ve returned with questions or follow-up needs. His level of dedication has made me a very loyal customer to Woburn Toyota. I now recommend him to all my friends without hesitation. He is a true asset to Woburn Toyota and sets a model high standard for the entire automotive service industry. If you’re looking for top-tier, personalized service, ask for Richard—you’ll be in great hands! More

I would like to than Ema, and Ryan Hogan in the Service Department for their efficient and courteous service. Department for their efficient and courteous service. More