Woburn Toyota

Car maintenance management Recently I have taken my car to Woburn Toyota for both tire repairs and routine oil changes. John Russo the service manager has taken excellent care Recently I have taken my car to Woburn Toyota for both tire repairs and routine oil changes. John Russo the service manager has taken excellent care of me every time. He was able to get me in and out and taken care of both when I had an appointment and when I presented as a walk in. I was reluctant to be seen by my car dealership because I always felt as if the cost was way absorbent compared to local garages, however after addressing this issue I feel as if with coupons and open communication, the service here has become much more manageable and they utilize the best Toyota products and have the ability to diagnose my issues with a high quality of expertise and far better than anywhere else I have gone. I trust John Russo to be fair and honest. When I was desperately in need because I did something stupid (put diesel fuel in my engine) Woburn Toyota took care of my car and completely flushed the engine, and it runs just as good today as the day it was purchased. They could have told me I needed a whole new engine and I wouldn't have known any differently but instead was charged the minimum they had stated. John lets me know prior to the service provided what he recommends and what the price will be and that is much appreciated. More

Great service, annoying marketing My last service was excellent. They finished my car an hour earlier than planned so that we could leave for a trip on time. I am very thankful for the My last service was excellent. They finished my car an hour earlier than planned so that we could leave for a trip on time. I am very thankful for the great customer service! Since my service however I've received very annoying marketing calls and emails from this dealership trying to get me to buy a new or used car, or trade in my current model. I tried calling and emailing several times to get them to stop and eventually they did after a few weeks. I never consented to these solicitations and it makes me not want to go back there for fear that they will start again! More

Great experience every time This is my 3rd lease as well as other vehicles in my household thru Woburn Toyota and Robert Fahey. Highly recommend his no nonsense approach. Goes This is my 3rd lease as well as other vehicles in my household thru Woburn Toyota and Robert Fahey. Highly recommend his no nonsense approach. Goes above and beyond. More

Worst customer service ever!!!! I will never go back. No one answers phones for a half hour every time I call service. I have been a long time customer. I will never have my cars serviced there again. Be No one answers phones for a half hour every time I call service. I have been a long time customer. I will never have my cars serviced there again. Be careful they tell every customer that you need a new cabin filter. They charge 40 dollars for a 5 dollar part that you can buy at their parts store and install very easily yourself in a few seconds. Take your car to a reputable car mechanic don't trust these thieves!!!! They have put 4 sets of tires on my car and the car has 75k miles on it. When they told me it needed new tires I had another company check the alignment I was told that it looked like the car had never been aligned. They charged an extra 75 dollars because they had to use a torch to free up the adjusters. I was promised new tires from Richard Allessi the service manager for free and then they lied and now won't replace them. Liars, thieves and rude are the only way to describe them. Dont be the next disappointed customer. Called Toyota in Texas to complain and got no where! I have bought 5 brand new Toyota vehicles over the last 17 years and will never buy another. Update same day: within 5 minutes of submitting this review I received a call from the C.O.O. (Chief Operating Officer) Reidar Davies. I had spoke to him about my issue 3 hours earlier and he had not called me back. During those 3 hours he told me that he had not looked into any of my issues or looked up any service records. He was calling about the review I had just posted. Apparently although I wrote this review on October 12,2016 it will not get posted until October 26,2016. This is so the dealership can contact me to see if we can resolve any issues. Without looking into any of my complaints his decision was to not replace my tires and to go along with service manager Richard Allessi. It was obvious to me that his decision was based not on any investigation that he had done but the fact that I had posted a bad review online. Once again instead of investigating and maybe making it a learning experience to improve customer service he told me not to contact them anymore. More

Smooth Experience From setting up the appointment online to going out the door with my service experience completed, I had another fine experience at Woburn Toyota. Jo From setting up the appointment online to going out the door with my service experience completed, I had another fine experience at Woburn Toyota. John Russo treated me very well and made this particular appointment have a good outcome. I forgot my wallet and John came up with a quick and easy solution that solved my problem quickly and without embarassment. I would like to thank him and Woburn Toyota for an easygoing experience. More

Years of great service We just bought our 2nd vehicle at Woburn Toyota, and we've had a great experience with Robert Fahey in sales, and with the entire staff both in the Ex We just bought our 2nd vehicle at Woburn Toyota, and we've had a great experience with Robert Fahey in sales, and with the entire staff both in the Express and regular service areas. More

Personable and Interested Today, my new car, Camry XLE had its 5 month service at Toyota Express. John Russo answered all my questions regarding my new car and explained what Today, my new car, Camry XLE had its 5 month service at Toyota Express. John Russo answered all my questions regarding my new car and explained what today's service would entail. He assisted me in purchasing and installing weather tech mats for my car as well as setting me up with the correct touch up paint. I appreciated his kindness and personal service. More