Woburn Toyota

Poor customer service Told me the RX 350 was in the 3rd floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled floor of the dealership Sent me up there by myself Never found it Walked out without anyone asking me a question I wont be back They excelled at living up to the well known stereotype of a car dealership. Broken. More

Extremely unorganized and unprofessional dealership. I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call I waited 3 hours for an oil change to be done. I was responsible for communicating with my service rep the entire time. I was given a number to call for any questions, and was told he was “busy” by someone else and he would call me back. He never called back but I watched him go to the cafe that upstairs in the waiting area multiple times. I waited a bit, met with him downstairs and asked for an update. I was told they had only worked on my car for 15 min even though I was there for an hour and half waiting. He told me it would be another 30-40 min. After 40 min, I went downstairs and waited another 10 minutes to be told they are just putting the oil in now. Fast forward another 30 min and it was finally done. The check out process was silent. I was patiently waiting and never got a “sorry for the wait” or anything of that nature. I might as well have been speaking to a robot. On my way out, I gave my ticket to the guys in red and my car was blocked in. They had a customer move their car but as I’m switching lanes two more customers fly by and block me in. Instead of asking them to move, no one helped me. I had to wait for an opening and speed out of there. Please bring your service elsewhere More

I am writing this recommendation with pleasuere to hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and hilight the service from Branden Guillemette in the service department. It is a priviledge to share my thoughts on Branden's exceptional skills and commitment to customer satisfaction. He demonstrated a level of professionalism and friendliness that went above and beyond the average customer service representative. Branden has an innate ability to connect with customers, actively listen to their concerns, and provide clear and understandable explanations about the necessary repairs and maintenence. My car had trouble getting started that day, and I had to call AAA to get it jump started. After waiting several hours longer than usual for the service call, I was finally able to bring it to Woburn Toyota. Branden's technical knowledge and interpersonal skills brought me immense relief after the troublesome morning. The service at Woburn Toyota, specifically the repair department, has always been superior and I happily recommend their services to friends and strangers alike. On top of the extraordinary diagnosis I was thrilled to hear back from Branden later that day with the diagnosis and advice about my Toyota Prius. I was told I could pick the car up outside that day after the service department was closed. To my surprise when I came to get it I saw Branden again, who was working late to help finish up some other things and he walked me to my car. Overall the experience at Woburn Toyota was a delight. More

Had a great experience purchasing our car from CJ back in 2020. He was a bit quirky but very friendly and willing to work with us to come down to a price that worked for us. We're not convinced that they did 2020. He was a bit quirky but very friendly and willing to work with us to come down to a price that worked for us. We're not convinced that they didn't try to pull a bait and switch - we went in looking to spend $4-5k on a used car we saw online and were met with "ohhh that one isn't available anymore... but check out this one we have available". Ended up working in our favor given our strict budget, which is why we would recommend working with CJ, but the "unavailable" car we originally went to check out was still coming up online 1-2 weeks later. More

Agree with previous poster that TLDR avoid Richard Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car i Woolley at all costs. Terrible experience for service. Basically he lied to me to try to get me to spend money on nonexistent issues. I took my car in for an oil change - Richard calls me over and says "have you noticed your car shaking on the highway?" I reply No. He says "well thats weird because your front right strut is completely exploded." He showed me a picture but I wasn't sure what I was looking at. He knew I had an out of state trip planned for that day (Friday) and he says my car is undrivable (how did I get to the dealership??) and that repairs would cost ballpark $2k+. He tried to get me in a rental car and started going through the details, but then was able to touch base with my husband so took the call to figure out a plan. At this point Richard became aggressive, reminding me my car was undrivable, but then started to ignore my questions, and began taking other customers while I was still standing at his desk, assuming I was being helped. My husband said leave, he said if the front strut was "exploded" I would know. We ended up taking the car to an independent mechanic who laughed and said it's absolutely not exploded, the rubber boot on it is just torn, if I want to fix it it's $20 but it's not even worth fixing/replacing. I was doing all my oil changes at Woburn Toyota and I have not been back and will not ever return. They're crooks, bottom line. More

What a wonderful experience I had with Woburn Toyota. Thank you to the Sales person "Christina" Zarka. This is our second transaction (financed and a non-finance) overall a great outcome on both trans Thank you to the Sales person "Christina" Zarka. This is our second transaction (financed and a non-finance) overall a great outcome on both transactions. We cannot be more pleased. Christina was always there to answer any questions that I had not to mention prompt. She was constantly in communication with us. Thank you to all at Woburn Toyota! Especially the G.M. Mr. Alecci . Until our next car needs! More

I went in to buy a new car, where I already knew exactly what I was going to buy. Undisclosed market rate adjustments caused me to leave the dealership. The salesperson I worked with was friendly but the ge what I was going to buy. Undisclosed market rate adjustments caused me to leave the dealership. The salesperson I worked with was friendly but the general manager Rich Alessi would not sell the car for MSRP. There was a 4,000$ markup on the car, and we were given figures of other cars there going up to $7000 over MSRP. After being told this was standard for all dealerships with this car (a 2023 AWD Corolla hybrid) the next dealer I called sold me MSRP with no questions asked or negotiations needed. More

Pleasant experience. Sales person was professional. Process was not difficult. They had the vehicle I came in for. Was able to structure an agreeable deal. Sales person was professional. Process was not difficult. They had the vehicle I came in for. Was able to structure an agreeable deal. More

TL;DR Richard Woolley, avoid him as your service advisor at all costs. He verbally berated me when I called to ask him some questions about my car. I will now never set foot in this otherwise nice dealershi at all costs. He verbally berated me when I called to ask him some questions about my car. I will now never set foot in this otherwise nice dealership because of him. I was recently helping my partner get an inspection done for a used Toyota Prius we had just bought. When I took it in, I was assigned Richard as my service advisor. At first, he was polite. When the inspection was done and it was time to discuss all of the issues that they found, I asked if I could record the audio of the conversation on my phone as my partner was not present with me and it would have been useful for me to have the audio of our conversation to share with her at home. He refused, and I said "OK, no worries," and respected his wishes by not recording the conversation. However, from that point on, any and all interactions with Richard became notably more hostile. I talked to him for about 5 minutes and he told me any remaining questions I have can be answered by the report he assembled for me. Trusting him, I left. When I got home and reviewed the report with my partner, we felt confused about some of it (the packet even told us to speak to our service advisor for more details). So I called, and when I got a hold of Richard, from the very beginning I was met with hostility. He started by insulting me for not understanding everything from the report and our prior conversation. Then he started talking about how he doesn't want to be held legally responsible for anything he says and said, "You even asked if you could record my voice yesterday, remember?!" Honestly, I don't get his whole hang-up on this point. When you call Woburn Toyota, they say the conversation is already being recorded on their end. Secondly, I at no point recorded our conversations. All I did was ask if it was OK with him if I did, and when he said no, I respected his wishes and didn't do so. I could understand the hostility if I recorded the conversation against his will, but that never happened. I tried reassuring him that I just wanted clarification about some of the issues I didn't get to talk to him about in our prior 5 minute conversation. Again, more condescension and hostility. I was basically berated for daring to ask questions about my car. The only reason I went to Woburn Toyota was to ask questions about my car. I feel it's pretty normal to want to ask questions about your car when mechanics find something wrong with it, especially if those repairs are projected to cost almost $4,000 from their estimates. I should have been able to do so without being berated, which is an insanely low bar that this dealership could not meet. More

No communication, month later after sale- no title. Can’t drive new car 4th of July weekend. Contacted Sergio, Gavin Russo, Hank Ung. You have to call and call again and again to get anyone. They will Can’t drive new car 4th of July weekend. Contacted Sergio, Gavin Russo, Hank Ung. You have to call and call again and again to get anyone. They will never proactively follow up or call you. Paid over 50k for this vehicle. And a month later it’s not registered. Every week more excuses. Outright liars, never checked the title, have no details on the vehicle and no help. Now we are arguing over getting me a lease vehicle I can drive this weekend instead. Don’t believe anything they say to you unless it is in front of you and In Writing. Take your money and business and questions to a more reputable dealership. Avoid this place. More