Woburn Toyota

Horrible dealer! Dishonest and very poor customer service! Look at all their negative reviews. Do yourself a favor and shop elsewhere! Dishonest and very poor customer service! Look at all their negative reviews. Do yourself a favor and shop elsewhere! More

Worst place ever to buy a car. I regret it to buy a vehicle in the Woburn Toyota. They are NOT honest! If you’re financing a vehicle there, be aware that they will try sell you a b I regret it to buy a vehicle in the Woburn Toyota. They are NOT honest! If you’re financing a vehicle there, be aware that they will try sell you a bunch of insurance saying that was just few bucks more, when you realize and try cancel, be prepared for a war, they don’t answer calls, they never call you back, worst costumer service ever. I end up driving 1 hour from my house to the dealer, and i was mistreated for the financial advisor. Unfortunately i both a fabric/paint protection with the dealer, they was supposed to apply a ceramic coat protection on the vehicle, before you drive out. I wasn’t aware of that, because they don’t want you to know that, when they hand me the key, the car was dirty, i ask the salesman to bring the car for a another car wash. After a few days i did find out that before you drive the car out, the have to apply the ceramic coat on the car, and to do that the car has to be very clean. obviously they didn’t apply the paint protection, since then, I’m trying to cancel the paint/fabric protection with no success. Has been a month since. If you planning to buy car at Woburn Toyota be xtra careful, they will try to scam you with those insurance/protection things. And if you need something after you drive out the car, forget about, they don’t care about you anymore. I’ll bring them to court as my last resource to cancel. Very bad experience!!!!! More

I went to buy a car for my son and we received the worst treatment from one of his salesmen, his disgusting behavior in a bad mood made me leave, I do not recommend it, they are abhorrent, the worst treatme treatment from one of his salesmen, his disgusting behavior in a bad mood made me leave, I do not recommend it, they are abhorrent, the worst treatment and they also tell you one thing on the phone just to that you go and then you go and everything is different and with negative vibes More

I went in looking for a Rav4 Hybrid. On entry they showed me the trims, I picked one I liked, and showed me the price for it being MSRP plus delivery, and documentation fee. Looked reaso On entry they showed me the trims, I picked one I liked, and showed me the price for it being MSRP plus delivery, and documentation fee. Looked reasonable enough to me, so I was willing to buy. The sales woman then started showing me prices for Rav4 Hybrids online from Carmax, trying to convince me that used cars are the same price as new so they have to mark up the price above MSRP. Carmax has a reputation for marking up their vehicles which is the reason she specifically showed me Carmax prices. After showing me those prices, she brings out an invoice that was marked up $5,000 over MSRP, claiming it is a "market adjustment rate." I told her this is not the price we talked about, and that I was not comfortable paying that. She went upstairs to grab her manager who's this guy named Sergio to convince me to buy the car at the marked up price. This man used pressured speech tactics to try and confuse me, and was very aggressive in the way he talked to me, trying to get me to overpay for the vehicle. It felt like an interrogation the way he was asking me questions, and there was a point where he insinuated I was wealthy because my zip code is relatively close to Myopia where a lot of rich people live. He kept trying to get me to pay thousands over MSRP, attempting to use leverage in that I have an old car that may not be running for much longer, and need a new one soon. Imagine going to a sandwich shop, and the menu says the sandwich costs $8, then you go up to pay and the cashier tells you he's selling it at $14 now because they know the sandwich is popular, and they know you're starving. I told him I'm not paying a cent over, especially on a vehicle I have to wait multiple months to get. I would much rather just pay my mechanic to fix issues with my old car than give that money to them. I ended up finding the exact same car at a New Hampshire dealership at $100 under MSRP. Do not buy a car for over MSRP, it is a scam. They have plenty of cars coming, the "market adjustment" mark up is a tactic they use to get you to overpay. These dealer tactics are the reason why buying a car is such a painful experience. If you value your money I would not recommend buying from these guys. More

Very disappointed with Toyota of Woburn. All the attention given at the moment to sale me the car.. but after.. not even a phone call to explain why I don’t have my registration yet. 35 days All the attention given at the moment to sale me the car.. but after.. not even a phone call to explain why I don’t have my registration yet. 35 days past by and nothing. The car is parked. After many calls I found out they made a mistake on the RTA form.. come on! If I haven’t call the insurance would never find out the reason and my insurance would be canceled. Melvin was the salesman. Victor, I believe is the sales manager took the problem and is resolving. Anyway… lets see how long will take to get this registration… looks like toyota team is not doing their job and is a lack of information between them. More

Buyers beware. This dealers sales department and service department are fine but the finance department is negligent at best, with a propensity for predatory behavi This dealers sales department and service department are fine but the finance department is negligent at best, with a propensity for predatory behavior. Woburn Toyota and their finance dept are currently withholding $1500 owed to my wife after a vehicle trade in and have completely stopped responding to all correspondence attempts. This issue is the second we've had with them after they charged her for almost a year for a maintenence package they then claimed she never had. It took us nearly 8 months to resolve that issue despite receipts, invoices, and emails showing she'd signed up for and paid for said package. We are now on month 4 of waiting for the aforementioned $1500. All said we've wasted nearly a year fighting this finance department. Stay far away and go to any of Toyota dealerships just over the border in NH. Less sales tax and less predatory nonsense after purchase. More

Samantha Clark has to be the best, most likable, most helpful (and very knowledgeable) car salesperson we have ever dealt with over a LONG period of buying automobiles, and we are sending our son, who wi helpful (and very knowledgeable) car salesperson we have ever dealt with over a LONG period of buying automobiles, and we are sending our son, who will be graduating from college in June, straight to Woburn Toyota to buy his first car from her. Thank you, Samantha, for all of your help! More

Was VERY impressed with Woburn Toyota! Our salesman, Andrew, was super friendly and helpful with the purchase our new Venza! Great customer service and inventory of new vehicles. The waiti Our salesman, Andrew, was super friendly and helpful with the purchase our new Venza! Great customer service and inventory of new vehicles. The waiting area with cook to order menu cafeteria was really nice too. Highly recommend! Thanks! More

I went to Woburn Toyota with my friend to help her with processing paperwork, and instead of spending max 2 hours there (the amount of time we had been told on the phone), we weren’t home until 4 hours lat processing paperwork, and instead of spending max 2 hours there (the amount of time we had been told on the phone), we weren’t home until 4 hours later due to the misinformation and inadequate workflow from the managers. One of the managers whom my friend spoke with, Sergio, answered critical information on the payment/check policy incorrectly. He did not rectify the payment/checking policy with accounting nor did he forward the question to someone who would be able to clarify it concretely. Leading us to spend an additional 2 hours at the dealership that could have been avoided by simply rectifying with a co-worker days before when the question was asked. Additionally, a different manager denied us the complimentary rideshare home, which was provided numerous times for my friend before and was used to get us to the dealership that day. This was clearly due to the manager not knowing how this service operated since someone who worked below him was able to get us a Lyft home. This clearly shows a complete lack of organization, communication, and proper training for the managers at Woburn Toyota. More

- Called Woburn in late December, greeted by Leon who told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the trans told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the transparency and also his dedicated help. - Arrived and checked the incoming stock of RAV4 Hybrids in the dealership and was happy with one that was coming in 2 weeks and decided to reserve it. - Gathered my insurance, job offer letter, driver’s license, proof of residency, and college diploma for the $500 discount, and my checks for the down deposit, and tripled checked with the sales associate and manager Sergio about all the documents I’d needed to bring so paperwork and processing would go quickly and smoothly. - I was elated when the car arrived 2 days before expected. I had prepared everything in advance, again to make sure that the paperwork would be quick and smooth and was told to only expect 1-1.5 hours of paperwork. Issue 1. That’s when the back and forth apologies and lies unraveled. 1-1.5 hours turned into multiple hours of them going back and forth asking whether or not they could cash my family’s cashier’s check. They could not due to “fraud” purposes, but they kept giving half-answers. I was told that they couldn’t accept a personal check without my brother being present. Luckily it was a cashier’s check, so now why won’t they accept it? They could also easily call my family to confirm their identities. Alternatively, they could easily call the bank and confirm it was authentic. Only hours later did they decide to tell me they just asked their head of accounting *DAY OF* if it was possible to use the checks, and they said it wasn’t legally possible since it was a 3rd party checking, meaning their name wasn’t co-signed on the car. You’d think they’d bother figuring that out when I had double-checked weeks before, right? I have screenshots of the texts confirming from the manager that they’d accept the checks, only for me to find out that they wasted my time and fees for the checks. They don’t care about your time, only making the sale. Despite the manager of the dealership lying to me and getting nothing but a half-assed apology and blaming other team members, all the time, fees, and effort of the checks were for nothing. Issue 2. As a recent female college graduate, I feel like they were trying to take advantage of me since my family wasn’t able to support me in person. The worst part was when they tried to sell me the car at an 8.29% APR for 5 years despite the Toyota website visibly and explicitly offering a 4.99% APR for 2 years. Their excuse was that the 8.29% APR was what the financing bank had given them after running my paperwork. My EXCELLENT credit score and high-paying six-figure salary clearly qualified for the 4.99% APR, which ultimately they gave me, but only after having to fight for it and waiting an additional 30 more minutes. More time was wasted when they already had all the information they needed to give me a lower APR, but after 3 hours of exhaustion and waiting, it felt like they were trying to scam me at a higher APR since it was the final stage before signing for the car. Issue 3. The best part was asking Mike, another manager, for a Lyft home (as the dealership usually does during the car selling process since it’s expected one may not have a car ride home), and he said they were unable to call a Lyft for us. He claimed I could have called one myself and they’d reimburse me for it, but after all the online reviews of Woburn Toyota not staying truthful to their refunds, I was skeptical. We later were able to find a Sales Associate who was able to immediately call us a Lyft, which only further proved how tactless and knowledgeable the “managers” here are about the policies of the dealership. Issue 4. Not only did they continuously lie on when my car would be ready to drive off the lot, but they also misplaced and lost my driver’s license and I have not heard back about it from anyone. More