Woburn Toyota

Hany and Ani are the best! Dealing with Hany (sales) and Ani (finance) was the best! At no point did I ever feel pressured into buying a car! I felt amazing and very calm and Ha Dealing with Hany (sales) and Ani (finance) was the best! At no point did I ever feel pressured into buying a car! I felt amazing and very calm and Hany showed me many vehicles and offered me as many incentives as possible and got me the lowest price for my car! Ani was so wonderful explaining the whole process since this was my first time buying a new car. They were both so welcoming and polite and I really appreciated their friendliness and willingness. I have since recommended Toyota of Woburn to all of my car buying friends and family as well as others who I’ve talked to about buying a car. When considering buying another car I will think of no where else but Woburn Toyota just to be able to have Hany and Ani again. John the sales manager was also great in relying information about getting my new car and was very professional! You have a great team working at Woburn Toyota and should be so proud of them! They were so amazing and so am so happy the whole car buying process was simple and easy! Thank you!!! More

Wonderful people who want to help you! Was greeted by a very nice woman who got me set up - mass confusion I parking lot when I pulled in due to construction but all worked out. Sat for a f Was greeted by a very nice woman who got me set up - mass confusion I parking lot when I pulled in due to construction but all worked out. Sat for a full two hours waiting on my car to have its first check up - two hours seems a bit much for rotating tires and checking fluids. I had an 8am appointment thinking I could get through it quickly but I guess not. Just as I was going to get up to see where my car was, the woman came to get me. She was so sweet, I couldn’t be mad! Still seemed like a long time to wait when I had an appointment and my car hadn’t even hit 5k miles! I can not remember the woman’s name but she was great!! More

Excellent purchase experience! I worked with Bob Bradley and he is an absolute pleasure to work with. He is very friendly and professional to work with and did not hesitate even onc I worked with Bob Bradley and he is an absolute pleasure to work with. He is very friendly and professional to work with and did not hesitate even once showing me every vehicle I asked him to show at different lots and helped me choose the one I was looking for. I would recommend him to anyone looking to buy at Woburn Toyota. More

Oil change Very friendly and said it would be about one hour! And it was! Explained everything that was on the paperwork about inspection on my car! Very friendly and said it would be about one hour! And it was! Explained everything that was on the paperwork about inspection on my car! More

Not the best dealership to work with I had been looking for a used RAV4 for a little while when I came across the one I wanted at Woburn Toyota. So I went in and my dad and I were paired I had been looking for a used RAV4 for a little while when I came across the one I wanted at Woburn Toyota. So I went in and my dad and I were paired with Mark. At first everything was great, I put a deposit on the car and came the next day to fill out the paperwork. During the first visit, another car dealer was screaming a couple of clients about them not wanting to move forward with the purchase, so unprofessional and rude to do in front of other clients. That’s just bad business. The next day when I filled out the paperwork we were there for over 3 hours. While I understand it takes time, 3 hours seems excessive. Next, they told me the car would be detailed inside and out, it would have a full tank of gas, the original roof racks and it would be inspected and have it’s plates (which we paid for the office to do). Lastly, I was told I’d be given a second key. They said come in the afternoon two days later to pick it up and it will be ready. The only thing they did was fill the gas tank. I have photos of the car and I know it wasn’t washed on the outside and definitely wasn’t even wiped down on the inside. I texted Mark at 10am to let him know I’d be there about 1pm to pick up my car. After no response until 2pm that day he said the car wasn’t ready and to pick it up at 3 but I was already on my way there. I waited close to 2 hours for someone to even tell me where my car was. Finally I got it close to 3:50pm. That’s when I noticed that it wasn’t cleaned, they had taken off the original roof racks that were silver and gave me back ones that clearly don’t match. Mark said that they were brand new and that’s why I was getting them which is a bunch of lies. The other ones were nicer and I want them back. Next, the car was NOT inspected and we paid for that and I was only given one key. They told me come back within a week to get the inspection and by then we can make a key. Another thing that was supposed to be done WAY before I got there. I was so upset and felt cheated by this dealership, I sent an email to mark and Markus Perkins who did the paperwork, explaining to them I wanted my key, roof racks back and for it to be cleaned inside and out. Mark responded the next day and said “saying the roof racks were black”. Completely ignoring everything else I said. Also no managers, or hire ups have reached out to me to try and fix any of the mistakes. This car dealership is terrible. The only reason why I would go back is to get my key and I wish they could transfer my business to a different Toyota dealership. Here’s some advice: don’t make “promises” you can’t keep. More

Good customer service The service was to check the engine light and VSC light, and recall of the spate tire holder. The service team gave me a ride home and did an Excellen The service was to check the engine light and VSC light, and recall of the spate tire holder. The service team gave me a ride home and did an Excellent service of these issues. Thanks, Yang More

Somewhat helpful I bought a Camry and exactly one week after I took delivery on it the front right wheel was making a grinding noise while in reverse. I had a problem I bought a Camry and exactly one week after I took delivery on it the front right wheel was making a grinding noise while in reverse. I had a problem where this happened the morning before I was supposed to go on a rhode trip for the weekend. That is the only car I own so obviously I didn’t want to make the problem any worse. I was also told when I purchased the car that I would have priority courtesy vehicles during service apointments becuase i owns a small business and can not leave it unattended throughout the day. When I called explaining the situation I was refused a courtesy vehicle because they “didn’t have any” and after a long discussion had to come in and spend an hour at the service department for which was told there was nothing that they saw however. I have heard the noise again multiple times and am now going to have to go through this not so pleasant process again. More

customer service rep is always helpful -informative-caring-accommodating---to make a long story short--because of the way Mike G works with me to resolve my issues no mat is always helpful -informative-caring-accommodating---to make a long story short--because of the way Mike G works with me to resolve my issues no matter how small makes me come back More

Good service John Russo was the service writer. He itemized the recommended repairs, for me to choose. I believe he put the appropriate stress on the more urgent w John Russo was the service writer. He itemized the recommended repairs, for me to choose. I believe he put the appropriate stress on the more urgent work, while acknowledging that x or Y could be done later (or by me, such as wiped blades). Now I’m a satisfied customer, secure in the work that was recommended, without that nagging feeling that you’ve been had. More

Confusion on getting work done ✅ Bad communication within service department 😔 It seems like no one knows what other service people are doing. I called midday and a lady in service Bad communication within service department 😔 It seems like no one knows what other service people are doing. I called midday and a lady in service department told me my car was being worked on. I called later to find out that they were waiting for the okay to do the work. I left a message the night before that obviously was not heard. Though the work was eventually done, was very disappointed about my first service appointment. 😞 More