Woburn Toyota

A bit chaotic Hany was really nice and easy to work with. There was an issue where Hany was getting voicemail and this didn’t return my calls in a timely manner. Hany was really nice and easy to work with. There was an issue where Hany was getting voicemail and this didn’t return my calls in a timely manner. He apologized and made up for the error, which I appreciate. I would have given a higher score, but it was super disorganized at the dealership, likely due to the construction. I would hope it will be a smoother experience once the new building is ready. More

Great experience Excellent, friendly service from the minute you walk in the door. Our sales person was knowledgeable, personable and most of all no pressure. I wo Excellent, friendly service from the minute you walk in the door. Our sales person was knowledgeable, personable and most of all no pressure. I would recommend this dealership to friends and family and would definitely refer them to our salesman Prince. He was terrific to work with. My husband and I both bought cars the same day and Prince could not have made the process easier. The gentleman who assisted us with the paperwork was also extremely friendly and helpful. More

Excellent service Mo was extremely helpful He was friendly and took his time to explain everything I needed to know. It was a great experience and I would do business Mo was extremely helpful He was friendly and took his time to explain everything I needed to know. It was a great experience and I would do business with him again More

Great Experience Friendly staff took care of me and my car. Worked with my schedule when offering shuttle service. Always have had giid experiences with this service Friendly staff took care of me and my car. Worked with my schedule when offering shuttle service. Always have had giid experiences with this service dept! More

everyone answered all my questions. Joanne and Steven answered my questions, explained what I needed to know, and were polite and professional. I was satisfied. I am not associated with Joanne and Steven answered my questions, explained what I needed to know, and were polite and professional. I was satisfied. I am not associated with any dealership or service center, just a Woburn Toyota customer More

Friendly service Place was great and staffs are friends and supportive, the lady took of me Joanne was great and helpful. She was able to answer my queries. Place was great and staffs are friends and supportive, the lady took of me Joanne was great and helpful. She was able to answer my queries. More

Only one issue Joanne Sasso was extremely helpful. She saw that I had a difficult time walking with my cane and did what she could to relieve my stress of standing Joanne Sasso was extremely helpful. She saw that I had a difficult time walking with my cane and did what she could to relieve my stress of standing while waiting for the paperwork to be completed. The one and only issue I have is with the chairs. The edges are slanted upward, which cuts off the circulation in a short person as myself. The tables were comfortable to sit at, but the chairs that were lined up in a row were not. More

Excellent deal which i was looking for. It was overall really good experience for me. No extra time got wasted.. looked online for a car.. found a nice boy—Zach - who helped me lot to learn It was overall really good experience for me. No extra time got wasted.. looked online for a car.. found a nice boy—Zach - who helped me lot to learn things about trading and i think thats the best deal i could ever find. More

Fantastic Service Easily the best dealership i have been to. I was very satisified with customer service. My salesman Mo was extraordinary in helping me get the right c Easily the best dealership i have been to. I was very satisified with customer service. My salesman Mo was extraordinary in helping me get the right car at the right price. More

Worst customers services in the services department Mike told me he is the manager of the service department. Mike has no good costumer Service he also has “NO RESPECT” to customers, excutive and the Mike told me he is the manager of the service department. Mike has no good costumer Service he also has “NO RESPECT” to customers, excutive and the owner of woburn Toyota. always when I walk in to get my car fix. He gives me the looks and makes me feel really uncomfortable. When I’m there just to change my tires I feel like he will do something to damage my car. In front of me He tells the ladies “let that lady know it be longer cause she don’t have patient.”One time I waited for 5hrs and my car haven’t been touched. Mike said he will help the executive and the owner to say he will not do anything for me cause I was rude. I was with my infant. When I called to make appointment the lady told me it only takes 2 hours. It took them 3 hours just to get my tires change. I go twice a year to get my snow tire and oil change. This constantly happens all the time.I still don’t understand why just changing tires will take that long. I’m sure service is not only all about fixing cars. I believe it’s also “customer service too. Mike never brother to apologize to me. Can someone higher up let me know what is going on? More