Wolfchase Chrysler Dodge Jeep Ram

Great staff. Courteous, knowledgeable, and good to deal with on a purchase. Helped me setup all the apps and explained all I needed to know about my jeep. Several follow-up calls inquiring how I was enjoyi with on a purchase. Helped me setup all the apps and explained all I needed to know about my jeep. Several follow-up calls inquiring how I was enjoying my jeep, and asked to call or drop by if I had any questions or concerns. More

Purchased new 2020 Jeep Wrangler April of 2020. #1. Requested full synthetic for first oil change at 5;000 miles and agreed to a $20 or so up charge. I witnessed service rep write it down. Waited 1/2 Requested full synthetic for first oil change at 5;000 miles and agreed to a $20 or so up charge. I witnessed service rep write it down. Waited 1/2 day for the oil change. When I checked out the ticket had no up charge. Service put standard oil in car. Rep apologized but said I would have to bring it back. Brought it back and they corrected and did not charge me for the synthetic. #2. Sun visor fell out and suspended by wiring for light. Wolf chase says the “repair” has been on backorder. This has been since last fall. This is March of 2021 and the sun visor is still not usable. #3. The hardtop has leaked rain. We have taken it in 3 times. They kept it for a week and said they were unable to make it leak. We provided pictures. They finally said the top was warped from the factory and they would order one that would be in the following week. That was several weeks ago. They are using the weather as an excuse. #4. Slow leak in tire. Took it in. They said thy fixed it. They did not and have not. We are on our second service manager and will be on our 3rd service rep. We love our Jeep and were prepared for warranty work but this is all about the dealership not providing post sale support for customers. More

we bought a pre-owned certified car from this dealer 29 days ago. started making noise when stopping. took it to a mechanic to see whats wrong. it needs breaks. called this dealer to let them know that the days ago. started making noise when stopping. took it to a mechanic to see whats wrong. it needs breaks. called this dealer to let them know that they missed that it needs breaks when they did their pre-owned certified inspection. they said there's nothing they can do and that we waited to long to tell them. and they would look at it for a fee. very rude sales manager. I do not recommend buying a car from here. I was going to buy another truck from them in a few months. not anymore I'll be taking my money to a more professional and diligent dealership. that care about the safety of their customers. More

I HAD A TERRIBLE EXPERIENCE AT WOLFCHASE CHRYSLER IN BARTLETT, TN! they did not inspect my car thoroughly before they sold it to me. They are supposed to fix everything on a used vehicle before they sel BARTLETT, TN! they did not inspect my car thoroughly before they sold it to me. They are supposed to fix everything on a used vehicle before they sell it! I brought it back up there after I bought it and they lied to me and told me there was nothing wrong with it because it was a double clutch transmission. Turns out I still ended up having to replace the clutch. It cost me $2029. Because they would not fix it!! I will never buy a vehicle from them ever again!! More

I brought my 2017 Ram 1500 in for initial warranty service with seven problems. Not one single problem was addressed, as all were can not duplicate. Kept the truck for two days. This is my third Ram service with seven problems. Not one single problem was addressed, as all were can not duplicate. Kept the truck for two days. This is my third Ram truck and my last. If they can't do warranty repair, what good is it. When they called me for a reference of my service experience and found out I was dissatisfied, they very quickly cut the conversation short and I never received the survey in the mail. That should tell you that the available information is skewed. I haven't any info about sales service. I will try another dealership for service. More