Wolfchase Honda

Failure to disclose problem with car I bought a used 2015 Accord equipped with a V6 engine in August 2017. By that time, it was well known (in automotive circles) that these cars had pre I bought a used 2015 Accord equipped with a V6 engine in August 2017. By that time, it was well known (in automotive circles) that these cars had premature failure of starter motors, as discussed by NTSB Bulletin A16-002. There was, as it turns out, even a class-action suit filed against Honda due to the widespread nature of this issue. Of course Honda, in the best tradition of General Motors, is looking the other way and denying all responsibility. My problem isn't specifically with "big" Honda, but with this dealership that concealed the issue. Knowing about this would definitely have impacted my car buying decision. Wolfchase Honda is a dishonest dealership and should not be trusted under any circumstance. More

Outstanding customer service by service department staff! I was traveling on a Saturday [07/15/17], 400 miles away from home in Tulsa when the malfunction indicator lamp icon in my 2010 Honda Accord came on. I was traveling on a Saturday [07/15/17], 400 miles away from home in Tulsa when the malfunction indicator lamp icon in my 2010 Honda Accord came on. When we exited the interstate and began to slow down the car was really running very rough and when we came to a complete stop the car began to run very erratic and felt like it was going to shut itself down. We looked up the nearest Honda dealer, hoping they would be open on a Saturday and would be able to resolve our problem so we could continue our travel. Luck for us the Wolfchase Honda was within a few miles of where we exited the interstate and their service department was still open and accepting customers. The service manager greeted us promptly, we explained the problem w/our car and that we were on the road traveling. He said that he was knowledgeable about the problem the car was having and they would be able to address it and get us back on the road. The problem was related to a Honda "Bulletin" [not sure what this is, but sounds like a vehicle recall issue that is not communicated to car owner but is communicated to Honda dealers]. The car failure [on a previous trip hundreds of miles from my home base] had happened before but was addressed by a Honda dealer in Texas. Long story short, the next step in the repair progression was to replace the rings, but had to wait until I returned to my home town to get this done. What impressed me most about the the staff at Wolfchase Honda was they repaired my car so I could get back to my home town which is 400 miles from Memphis, TN. Thanks to all at Wolfchase who made this happen for me and my family!! More

One Price on Phone/web and another price when you get there I would advise never to do business with this Wolfchase Honda. Please go to Automation instead. They will put one price on the internet and will raise I would advise never to do business with this Wolfchase Honda. Please go to Automation instead. They will put one price on the internet and will raise the price once you get to the store. Then they will call you again with a lower price and then when you get to the store, they will raise the price again. The manager Terrence Williams doesn't really care. He has no respect for the customers. More

Raised sales price by $3000 after was given final price! I have owned more than 10 Honda's and absolutely never had a problem with any of them or the Honda dealers until I dealt with Wolfchase Honda. I was g I have owned more than 10 Honda's and absolutely never had a problem with any of them or the Honda dealers until I dealt with Wolfchase Honda. I was given the final sales price number today, 6-7-17 on a 2013 Ridgeline. I applied for credit and was approved. Then the price went from $23, 169 to $26,000 after I told them I was ready to purchase! This is a dishonest dealership taking advantage of a committed buyer. Poor form. Give your business to someone else. Mark 937-608-4064 More

Ignored by 5 sales persons We visited Wolfchase Honda today looking for a mid sized SUV or van. We drove around the entire lot for about an hour and found 3 vehicles we were int We visited Wolfchase Honda today looking for a mid sized SUV or van. We drove around the entire lot for about an hour and found 3 vehicles we were interested in. I went to the showroom and parked next to the double drive. I walled into the showroom, looking for a salesman, 1 person was busy with a customer in the first cubicle. 2 others were helping a young couple with an infant next to where we were parked. Someone was setting in the main cubicle behind where the tv hangs when I walked into the showroom. He looked up at me and looked away again without acknowledging me. Another was helping another couple behind the first couple. 3 sales people on the lot, one in his cubicle and another outside. They all walked right by me like I didn't exist. I guess because I wasn't wearing a suit and tie it wasn't worth their time? I walked back into the showroom one more time. Nothing. So we got back in our car and left. I know it gets busy but you don't ignore a customer. I will never do business with them again... More