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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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February 05, 2020

oil change It took too long -- 1 hour 30 minutes for an oil change. It's interesting to observe that there are many counter agents in the hall, apparently only More

by ZHILIANGHU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't take their names
Feb 05, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback regarding your recent service visit. I certainly understand your frustration regarding the amount of time it took to complete your oil change and will certainly pass your comments along to our Service Manager so he can review your case with those involved. We are in the process of building an all new, exciting Service Area for our clients and currently things are kind of mess due to the construction, so there is a bit of confusion until the new service are is completed . We certainly do ask for your patience while we are making these changes as we are striving to still provide truly exceptional service while all of this is going on. We appreciate your business and hope you will enjoy our new facility when it is completed.

February 05, 2020

Great service! Came in a bit after 5 pm - @ 5:05 as my service indicator or icon was lit. My car was gotten in and serviced in very good time! Everyone was very professional. More

by GCHICKS1
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hargrove
February 05, 2020

Visited the dealership for an oil change, tire rotation and wiper blade replacement. We dropped the car off with Dexter who promptly called us 90 minutes later to inform us that the service was complete. Q More

by RON HAWK
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2020

Chaos Give "kids" in the tent a clip board to write tickets. Should not be writing tickets on hood of car, second time this has happened. I even told guy More

by faysu17
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2020

I had a great experience with Wolfchase Honda. I will forever do business with this team. GREAT customer service!! Never a bad time with this team! Keep up the good work! More

by CANDACE-WARD
Recommend Dealer
Yes
Employees Worked With
Mario Rossi
February 04, 2020

It was fast, they didn’t have me waiting very long. Explained everything to me throughly about what was potentially needed for my car overall great experience More

by ISAIAHHEND48
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2020

I love this dealership. We have been buying cars from this dealership since 1993. Service manager has always taken care of us. Thanks for the service More

by STRONGKNIGHT46
Recommend Dealer
Yes
Employees Worked With
Jerry Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abdul Jones 5 stars, Bill Thomas
February 01, 2020

Kenneth did a great job explaining everything and was friendly when I brought my car in for oil changed and rotation. I asked what preventative service was next, and was very knowledgeable. More

by KEITH.MILTNER
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2020

I’ve had Rags as my service advisor a few times. He’s friendly, super knowledgeable and forthcoming with the costs of services especially if you are financially conscious but want to make sure you get th More

by RWAHLIG1
Recommend Dealer
Yes
Employees Worked With
Kenneth "Rags" Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2020

Yup, Requested for our cars engine oil change. Didn’t get changed out at all, but the maintenance light was reset!!! There are more to this story then this! More

by ycatS
Recommend Dealer
No
Employees Worked With
Skylar Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence
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