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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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July 18, 2018

Good Job They have always done their jobs with a smile. They are thorough in what they do as well. They always keep me posted on how things are going and ap More

by BEAMCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Werner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter
Jul 24, 2018 -

Wolfchase Honda responded

We strive to provide truly exceptional service to each and every customer that comes through our doors, so it's very rewarding to read your comments. Thank you for taking time out of your day to provide such a wonderful review. We truly appreciate your business and look forward to serving you again.

July 18, 2018

Amazing as always! We brought in our 2 hondas for service and waited for them.. Erin was great & they were both done ahead of the promised time! Comfortable place to wai More

by JERRYCOOK52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Henderson was awesome !!
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with you vehicles' service. It's great to hear that you have enjoyed the processes provided by our service team and found them to be professional. Erin is a valued member of our Team and I will make sure she gets a copy of your review. We truly appreciate your loyalty and look forward to serving you again.

July 18, 2018

Great customer service This was our first experience with the Honda service center and Dexter made it so that we will definitely be back. He was so kind and worked very hard More

by HEATHERCOX617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for giving Wolfchase Honda the opportunity to service your vehicle recently. I'm pleased to hear that you enjoyed your service experience with Dexter. Dexter is a long time member of our sales team and always strives to provide only the best of service to each and every customer. We truly appreciate your business and look forward to serving you again.

July 18, 2018

Another job well done Had wait a long time but everybody was nice. They left my keys in my car and didn’t notify me that it had been pulled around and left with the keys in More

by BKLNZOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know her name
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback. I'm pleased to hear that you found our staff to be friendly, however I'm disappointed to hear that your wait time was longer than expected and that your vehicle was pulled around with the keys left in it. I will make sure our Service Manager gets a copy of your comments so they can discuss it in their next meeting. We truly appreciate your business and look forward to serving you again.

July 18, 2018

Service Brought my suv in to be serviced and I had just got off work. The guys in the service department were so friendly they made me feel so special! More

by TEAHATT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Vickrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Thomas, John Herod, Jason Tao
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service visit. I'm happy to hear that you enjoyed the experience and that our employees were so friendly and made you feel special. We strive for experiences like yours! Thank you for your business and we look forward to serving you again.

July 17, 2018

Good job I always get the very best service at Wolfchase Honda on my CRV. I would carry my vehical anywhere else. I have never had a problem they didn’t take c More

by ftarrance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Vickrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hall
Jul 24, 2018 -

Wolfchase Honda responded

Thank you so much for your 5-star rating and for your loyalty to our Service Department. I'm happy to hear that you have always enjoyed your service experiences provided by our team and that they have always been able to solve your issues. We truly appreciate your business and look forward to serving you again.

July 17, 2018

Awesome Service Dexter was very patient & worked to ensure my car was fixed in a timely manner. He always try to find a solution to the problem at a efficient cost. More

by SHANAJ5384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter in Service
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for trusting Wolfchase Honda with your vehicle's service needs. Dexter is a valuable member of our service team and always goes above and beyond to take care of our customers, so I'm happy to see that you enjoyed his service. We truly appreciate your business and look forward to serving you again.

July 17, 2018

Took entirely too long Took over two hours to receive an oil change. In my opinion two hours is completely ridiculous, there is no reason an oil change should take so long. More

by kammiCHERIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Jul 19, 2018 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent visit to our Service Department. I certainly understand your comments and will pass them along to our Service Manager for his review. Normally an oil change takes less than an hour, so I do understand your frustration and I apologize for your wait time. We appreciate your business.

July 17, 2018

A/C Service Replaced a relay and did a evac and refrigerant replace....all in less than 1.5 hours. Price was very reasonable and Service representatives were frie More

by HEATHMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Scola
Jul 24, 2018 -

Wolfchase Honda responded

I'm so happy to hear that you enjoyed your recent service experience at Wolfchase Honda. Jeff is a valued member of our Service Team and I am happy to hear that he addressed your needs in an efficient and professional manner. We truly appreciate your business and look forward to serving you again.

July 17, 2018

It was great. It was good. The person who took care of me was great. She kind of talk fast but was happy to clarify things I needed clarity on. Thanks, Erin! More

by JAQUAN.LINDSEY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin, the woman with the blonde hair.
Jul 24, 2018 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs and for taking time out of your day to provide us with a 5-star review! I'm pleased to hear that Erin took care of your needs and that you enjoyed the service provided by her. She sometimes does talk fast and you just have to ask her to slow it down. We appreciate your business and we look forward to serving you again.

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