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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,792 Reviews

3,792 Reviews of Wolfchase Honda - Service Center

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August 21, 2020

I really like the modifications that were made with the automatic doors. Getting an appointment that fit my schedule was a definite plus for me More

by CARLA1092
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
August 21, 2020

Skyler was very helpful and professional. I came in for an oil change and he helped me figure out I needed two filters as well. More

by ADOEUNG90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs. I'm happy to hear that you enjoyed your experience with Skylar and he was helpful in discussing your filters with you. We truly appreciate your business and look forward to serving you again.

August 21, 2020

Very helpful.. always know the product and history on service that’s needed for my vehicle. Would recommend everyone to come to Wolfchase Honda for service. More

by TERRITA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

I usually deal with Dexter, however it was his day off so Skylar took care of me. He was excellent!! Another great service advisor. Dexter is my normal go to but Skylar takes 2nd!! More

by michelecoan450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback regarding y our recent visit to our Service Department. I'm so happy you were pleased with the service provided by Skylar. Skylar has been with our Service Team for a long time now and always goes the extra mile to assure our customers leave completely satisfied. We are lucky to have both Dexter and Skylar on our team. We value your business and look forward to serving you again.

August 21, 2020

I was greeted promptly by the Service Writer. Without an appointment I was in and out in a reasonable time. They reviewed the inspection with me then brought my vehicle into service bay for me to drive out. More

by BEACHJ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dexter
Aug 25, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service needs. I'm pleased to hear that you enjoyed dealing with Dexter and found our team to be accommodating and efficient. We truly appreciate the opportunity to serve you and look forward to serving you again.

August 20, 2020

The service department is always friendly, polite, helpful, and informative. I trust them. They have kept my current car and several before it in excellent condition. More

by ME.FEAZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Wolfchase Honda responded

Thank you so much for the wonderful feedback. I'm pleased to hear that you always enjoy the service provided by Dexter and our Service Team. We strive for 100% customer satisfaction, so it's always rewarding to read comments like yours. We appreciate your loyalty and look forward to serving you again.

August 20, 2020

Enjoy dealing with Dexter. Very informative & helpful. The wait wasn't bad either !! Miss having the coffee and hanging out with people there. Darn Covid More

by bassett.teri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Wolfchase Honda responded

Thank you for taking the tme to leave feedback regarding your visit to our Service Department yesterday. I'm happy to hear that you enjoy dealing with Dexter and found him to be very helpful and informative. Dexter is a valued member of our Service Team and always provides excellent service to our customers. I understand your comment about the coffee and hanging out, hopefully things will get back to normal before too long. We appreciate your business and look forward to serving you again.

August 20, 2020

Dexter is always professional and courteous. He remembers who I am as soon as I walk in. Exceptional customer service every time I come to Wolfchase Honda. More

by MAURICAJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Wolfchase Honda responded

First and foremost, thank you for your loyalty. It's always great to hear that you experienced exceptional customer service from our team, that's what we strive for. Dexter does an amazing job of remembering our clients and always goes above and beyond to provide them with truly exceptional service. We are so lucky to have him on our team. We value your loyalty and look forward to serving you again.

August 20, 2020

the customer service representative was very nice and easy to work with. The wait time was excessive and the waiting room did not have a lot of areas to work from, but I appreciated his communication. More

by LBDAVIS62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Wolfchase Honda responded

Thank you for taking the time to provide feedback regarding your visit to our Service Department yesterday. I'm pleased to hear that you enjoyed the service provided by Dexter. I'm sorry to hear that the wait time was excessive. I will certainly present a copy of your comments to our Service Manager so that he may review this with our team in the next weekly meeting. We appreciate the opportunity to serve you and look forward to serving you again.

August 20, 2020

Always wonderful service. I have never had an issue with Wolfchase Honda. The members on the team demonstrate great customer service, as well as teamwork. More

by shearatliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave us a 5-star rating based on your visit to our Service Department yesterday. I'm so happy to hear that Skylar, once again, provided you with exceptional service. We truly appreciate your loyalty and look forward to serving you again.

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