Woodfield Lexus

It went fine The fact that I agreed to give this feed back and then I am told I didn't say enough, pisses me off. The visit was fine every one I talked to was fin The fact that I agreed to give this feed back and then I am told I didn't say enough, pisses me off. The visit was fine every one I talked to was fine and I would recommend you. How's that? More

My Experience with Lexus Service Department I always receive quality service at Lexus. I believe the service staff to be helpful and honest. One time, I came in for an oil change and asked for I always receive quality service at Lexus. I believe the service staff to be helpful and honest. One time, I came in for an oil change and asked for another service. The technician informed me that the service was not needed. I appreciated the honesty. At this visit, Tonya took the time to answer my questions and kept me informed on how the servicing of my vehicle was progressing during my wait. More

Lease of new vehicle We have been customers of Woodfield Lexus for about 20 years. We keep returning because of the care and attention paid to customers, and the value we We have been customers of Woodfield Lexus for about 20 years. We keep returning because of the care and attention paid to customers, and the value we receive on each transaction. Everyone we encounter tries to be as helpful as possible. We always receive follow-up calls after a purchase or service to assure that we are satisfied. Easily the best dealership we have dealt with during our 50 plus years of buying/leasing cars. More

Great experience! It was a very good experience. Everyone was very helpful. Dave was great with my on boarding instruction. I love my new Lexus 350. It has a great It was a very good experience. Everyone was very helpful. Dave was great with my on boarding instruction. I love my new Lexus 350. It has a great ride. More

Routine inspection and needed new tires Everything went as expected. Very professional service, and I was able to use a loaner car to work out at Lifetime while the car was being serviced. Everything went as expected. Very professional service, and I was able to use a loaner car to work out at Lifetime while the car was being serviced. No complaints at all. More

Service Great service everything was checked and done just like I was told I enjoy coming to Woodfield of Lexus for my car the staff is very friendly Great service everything was checked and done just like I was told I enjoy coming to Woodfield of Lexus for my car the staff is very friendly More

Best dealership Always go over & beyond all expectations, always WOW me w/service and sales. They are truly wonderful to deal with and would always recommend them to Always go over & beyond all expectations, always WOW me w/service and sales. They are truly wonderful to deal with and would always recommend them to anyone and continue To go back for car purchasing and service in the future. Thanks team Woodfield Lexus More

Used Car Buyer Beware Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purcha Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purchasing a used 2012 Honda Civic from there. When I asked if there was an inspection report we could see or if there were problems we should be aware of, the salesman, Eugene, stated that Woodfield Lexus runs a multi-point inspection on all used vehicles, and that if this car had any problems, it would not be on their lot. Only 10 days after owning the car, it breaks down. We purchased the extended warranty, which is provided through Lexus, even though the car is a Honda. I spent hours calling the main Lexus Warranty office only to receive conflicting answers from the main Honda Warranty office. When I tried calling Woodfield Lexus to help me navigate the situation, I was met with unreturned phone calls from Caryn, the finance director. I finally figured it out and took the car to a Honda dealership to figure out what was wrong with the car. We ended up spending over $700 in repairs that required “immediate attention,” including a dead battery, all of which were not covered by the extended warranty. Many more calls later and Rob, the pre-owned sales manager, finally gives me a call, only to lecture me about buying an “off brand” car from a Lexus dealership. He tells me that Woodfield Lexus only has the technology to run basic safety inspections on their “off brand” cars. This of course, is a different story from what the salesman, Eugene, told me. Essentially, Rob tells me that this is the gamble you take with buying a used car and admits no responsibility. To some extent I understand this, but I don’t believe that one should have to shell out over $700 in repairs after owning the car for 10 days. The kicker is that Rob tells me if he had known about that situation, he would have replaced the battery for free. Nevermind that I made several unreturned calls to Woodfield Lexus during the whole ordeal, so I’m not sure how I could have made a better attempt to communicate with them, but oh well. Moral of the story, proceed with extreme caution when purchasing a used, or, as they like to call it, an “off brand” vehicle from Woodfield Lexus. You could end up with hundreds of dollars of expenses. More

patient and professional starting with Mark Demma, the entire staff was patient, professional, and knowledgeable. Mark wanted us to be satisfied with our purchase, and we are. starting with Mark Demma, the entire staff was patient, professional, and knowledgeable. Mark wanted us to be satisfied with our purchase, and we are. great experience. More

Easy in & out service I like making my reservation on line. They are on time taking my car. The staff is very knowledgeable and pleasant. The waiting room is well arrang I like making my reservation on line. They are on time taking my car. The staff is very knowledgeable and pleasant. The waiting room is well arranged and comfortable. More