Woodfield Lexus

Used Car Buyer Beware Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purcha Please read if you plan on purchasing a used vehicle from Woodfield Lexus. My husband and I have experienced nothing short of a nightmare since purchasing a used 2012 Honda Civic from there. When I asked if there was an inspection report we could see or if there were problems we should be aware of, the salesman, Eugene, stated that Woodfield Lexus runs a multi-point inspection on all used vehicles, and that if this car had any problems, it would not be on their lot. Only 10 days after owning the car, it breaks down. We purchased the extended warranty, which is provided through Lexus, even though the car is a Honda. I spent hours calling the main Lexus Warranty office only to receive conflicting answers from the main Honda Warranty office. When I tried calling Woodfield Lexus to help me navigate the situation, I was met with unreturned phone calls from Caryn, the finance director. I finally figured it out and took the car to a Honda dealership to figure out what was wrong with the car. We ended up spending over $700 in repairs that required “immediate attention,” including a dead battery, all of which were not covered by the extended warranty. Many more calls later and Rob, the pre-owned sales manager, finally gives me a call, only to lecture me about buying an “off brand” car from a Lexus dealership. He tells me that Woodfield Lexus only has the technology to run basic safety inspections on their “off brand” cars. This of course, is a different story from what the salesman, Eugene, told me. Essentially, Rob tells me that this is the gamble you take with buying a used car and admits no responsibility. To some extent I understand this, but I don’t believe that one should have to shell out over $700 in repairs after owning the car for 10 days. The kicker is that Rob tells me if he had known about that situation, he would have replaced the battery for free. Nevermind that I made several unreturned calls to Woodfield Lexus during the whole ordeal, so I’m not sure how I could have made a better attempt to communicate with them, but oh well. Moral of the story, proceed with extreme caution when purchasing a used, or, as they like to call it, an “off brand” vehicle from Woodfield Lexus. You could end up with hundreds of dollars of expenses. More

patient and professional starting with Mark Demma, the entire staff was patient, professional, and knowledgeable. Mark wanted us to be satisfied with our purchase, and we are. starting with Mark Demma, the entire staff was patient, professional, and knowledgeable. Mark wanted us to be satisfied with our purchase, and we are. great experience. More

Easy in & out service I like making my reservation on line. They are on time taking my car. The staff is very knowledgeable and pleasant. The waiting room is well arrang I like making my reservation on line. They are on time taking my car. The staff is very knowledgeable and pleasant. The waiting room is well arranged and comfortable. More

service Mandeep thanks for your help as always your honest opinion on what needs to be done is greatly appreciated ,dealers need more people like you. Mandeep thanks for your help as always your honest opinion on what needs to be done is greatly appreciated ,dealers need more people like you. Thanks Eugenio More

service friendly knowledgeable staff. in and out very quickly and had loaner availablebif needed but assured it would be done quckly which it was. friendly knowledgeable staff. in and out very quickly and had loaner availablebif needed but assured it would be done quckly which it was. More

Very speedy service I brought my car in for an oil change. Everyone was friendly and very professional . The car was don quickly including a car wash. What could be be I brought my car in for an oil change. Everyone was friendly and very professional . The car was don quickly including a car wash. What could be better. More

Great Experience Yasmine was so helpful, she was thorough and explained everything so well during the paper work. She made sure i was getting the best deal possible. Yasmine was so helpful, she was thorough and explained everything so well during the paper work. She made sure i was getting the best deal possible. More

Great service. Quick turnaround The folks at Woodfield Lexus are always friendly and courteous. They're easy to deal with and I feel like they're looking out for me. I'll definitely The folks at Woodfield Lexus are always friendly and courteous. They're easy to deal with and I feel like they're looking out for me. I'll definitely buy my next car here. More

Mike Evans, great service! There's no better service and politeness than working with Mike Evans. He's honest, knows cars, accommodating. I give him all 10's for satisfactor There's no better service and politeness than working with Mike Evans. He's honest, knows cars, accommodating. I give him all 10's for satisfactory service!! Thanks, Mike! More

Was fast easy and they got me the car I wantd at the price I I inquired about a certified used Lexus CT-200. Mark Demma not only found the car I wanted, he found it at the price I asked to pay. Not to mention I inquired about a certified used Lexus CT-200. Mark Demma not only found the car I wanted, he found it at the price I asked to pay. Not to mention he found it TOTALLY loaded with all the options and brand new tires. The finance department and signing was fast and painless! I would recommend Mark and Woodfield lexus to all my friends and family. More