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Woodfield Lexus
Schaumburg, IL
1,430 Reviews
At Woodfield Lexus, our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Woodfield Lexus is a "Elite Of Lexus" Dealership
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,430 reviews
April 23, 2015
Woodfield Lexus World Class Customer Service Department Woodfield Lexus is a world-class service organization that knows how to 'wow' their customers by providing a consistently outstanding customer exp Woodfield Lexus is a world-class service organization that knows how to 'wow' their customers by providing a consistently outstanding customer experience in all departments. I have been using Woodfield Lexus service department since 2005. Woodfield Lexus service management team is outstanding. Woodfield Lexus service technicians are factory trained who can guarantee that your Lexus will serviced beyond your expectation level. Woodfield Lexus uses factory parts and no third party technicians to service your Lexus. You can be rest assured once you leave Woodfield Lexus service department your Lexus will perform on the road without the concern of being stranded. I want to thank all of the hard working employees at Woodfield Lexus for taking care of my Lexus since 2005. Best regards, Walter Chmura More
by Maximus
April 23, 2015
Impressive. Exceeded my expectations. I purchased a 2015 NX last week. Yes, I would definitely recommend Woodfield Lexus. I bought this NX sight unseen. I knew what trim level I desire I purchased a 2015 NX last week. Yes, I would definitely recommend Woodfield Lexus. I bought this NX sight unseen. I knew what trim level I desired, and found this NX online. I had test driven the NX at other dealerships. Dealing with Woodfield Lexus was seamless. They actually wanted my business, but they weren't pushy. What a concept! I had dealt with two other dealerships in my area. They couldn't have cared less to have me as their customer. I assume the reasons were, that I did not have a trade in vehicle, nor was I interested in financing. Woodfield Lexus didn't even ask. They sold me the car that I was inquiring about. That's all I asked for, and wanted. No smoke and mirrors at this dealership. It was straight forward. They made me feel welcome. When I took delivery of the NX, it was actually fun! From the time I arrived to departure, every employee was attentive, and knowledgeable. Mark Demma was my sales consultant. He has the experience and expertise. Mark made my purchase a satisfying experience. During the entire process, Mark communicated with me several times with follow up calls. He didn't drop the ball. I thoroughly enjoyed dealing with Mark. Super guy, and great personality! The best! Mark even helped me transfer my belongings from my vehicle to the new NX. Service with a smile! Jerry Oslane was the financial mgr. that handled the transaction smoothly and efficiently. Very pleasant. David Gustafson, a delivery/tech specialist helped me set up the navigation. We had a lot of fun doing that. I was laughing so hard, that I was crying! David spent a lot of time with me, and was extremely helpful. Greg Clark the general sales manager, was front and center. Greg made sure the transaction went well. He thanked me for my business more than once, with a handshake and a smile. His visibility, and customer appreciation was important. It didn't go unnoticed. I would highly recommend purchasing a vehicle from Woodfield Lexus above all the others! More
by Carol Ripp
April 22, 2015
Great friendly service always! Service was excellent and always is. Everyone is so helpful. Cashier very friendly and helpful and the price was better than I expected to pay. Service was excellent and always is. Everyone is so helpful. Cashier very friendly and helpful and the price was better than I expected to pay. More
by mortgage guy
Employees Worked With
Dave Thermen
April 21, 2015
Needed service ASAP Recently my work schedule has been crazy and I had no time to get my car serviced when I knew it needed it. When I realized it was not getting better Recently my work schedule has been crazy and I had no time to get my car serviced when I knew it needed it. When I realized it was not getting better I called and got in on a Friday morning, having to work all weekend. Sean was extremely accommodating and got my car fixed and ready on Saturday. Due to my work schedule I told him I might be able to pick up on Saturday. That was not even a issue for him. I loved the 2015 SUV, but my heart is with my 2004 RX until it can't do it anymore. My only suggestion for this dealership is wash the inside windows and upgrade the complimentary snacks for the time of day. Muffins and sweet rolls all day is not appealing. More
by Jazzi
Employees Worked With
Sean Horvath
April 17, 2015
Very sastified Service was fast friendly and efficient.Always happy with the total experience.I prefer to have all of my service done at this dealership.Tonya very h Service was fast friendly and efficient.Always happy with the total experience.I prefer to have all of my service done at this dealership.Tonya very helpful that day. More
by lliss
Employees Worked With
Tonya Plutz
April 14, 2015
A Customer-Focused Dealership Woodfield Lexus focuses on the experience of their customers. All of the team members ensure their customer's satisfaction and positive experience. Th Woodfield Lexus focuses on the experience of their customers. All of the team members ensure their customer's satisfaction and positive experience. This dealership has my continued loyalty. More
by Belfray
April 10, 2015
Free Oil Change We were in for the free oil change for a Certified Lexus LS 460 we purchased last Spring and a couple of minor issues. During the servicing it was no We were in for the free oil change for a Certified Lexus LS 460 we purchased last Spring and a couple of minor issues. During the servicing it was noted that original battery was very weak so we elected to have it replace. In addition, we updated the GPS system which frankly rather priceize. (sp). The driver's side front window which would only come down half way was fixed under warranty as it should have been. Overall, all personnel were friendly, helpful and performed their jobs at a very high standard. I can not think of one thing that could have been done better. One thing that really impressed us was that both Derek and Mandeep gave us their cards and stress the point if we had any questions to feel free to call them. PS Merlin, our salesman, followed up to be sure that the window fix was covered under warranty. An overall excellent experience. Gary and Judy Fish (Fish 501) More
by Fish501
April 05, 2015
Bad Experience First off James Allen and Greg (sales mgr) were professional and a pleasure to deal with. Highly recommend both. The deal made was fair and was impre First off James Allen and Greg (sales mgr) were professional and a pleasure to deal with. Highly recommend both. The deal made was fair and was impressed with the way both interacted with me. Would of ranked five stars across the board if the purchased went according to plan. I had a agreement in place with James and Greg. I was to pickup the car and sign paperwork at 4 PM on Friday. I got a call from James at 3 PM saying the sales manager on duty Lane Gibson (Greg was off) just sold the car that I was going to pickup in hour. James was disappointed and said he would do everything in his power to get a car traded to his dealership that matched the one I intended to buy as they didn't have any in stock. My disappointment was great so I wanted to talk to Lane on what had transpired. I was told by Lane that he had 19 salesman that all had to feed their kids and since he had a buyer at his store that it was a no brainer on his part to sell it. I asked if he knew I was coming in at 4 to sign the paperwork which he replied yes but since he was told the same story many times by people who never show up, he had no problem selling the car away from me. Lane told me twice that I should of bought it when I orginally test drove it. I explained that was my intention but the finance company handling my trade in wasn't giving the payoff amount to James due to the lateness and the company's short comings. Lane then said I should of made a financial commitment to the auto and it could of been placed on reserved. That was something I discussed with Greg the day before but the final details still weren't in place. The day our agreement was finalized occurred at 930 AM by James and myself and we both agreed that I would come in at 4 to sign and pickup. I was never told that I needed to make a financial agreement on final day but was ensured the car was mine at 4PM. If stated that I needed to, I would have had no problem doing so. The tone and arrogance Lane displayed was unprofessional and rude. Not one time to Lane say sorry for this situation or offer any solutions to get a different vehicle for me. All he had to say was there was some miscommunication and that he would do everything in his power to get the car I wanted. To take care of the customer as James wanted to do. Lane hung up on me with no remorse or care in how everything played out. He was sort of celebratory in his tone that they sold the auto to a customer who was "in the building." A half hour later, James called and said he and his controller (don't know his name) found a auto with same colors and specs and that he could have it there in the AM. I told James I had to think about as I wasn't sure I wanted to do business with a company who has a sales manager who treats their customers like Lane had. I felt bad for James as he worked hard on our deal and deserved my business. To conclude, I purchased the same car at Arlington Lexus and couldn't of been happier of the service I recieved. Professional on all levels. James and Greg - top notch! Lane - I wouldn't step foot in that dealership again based solely on him. More
by Rummo
Employees Worked With
Greg, Lane Gibson
April 01, 2015
60,000 mile service I have confidence that the work needed to be done will be professionally and if I experience any problems afterward, I will be treated fairly and prom I have confidence that the work needed to be done will be professionally and if I experience any problems afterward, I will be treated fairly and promptly. More
by happy, 12345
Employees Worked With
Keith Ullberg
March 30, 2015
Trust I am always confident when I take my car in for service at this dealership. They are reliable and are ready to address any concerns you may have I am always confident when I take my car in for service at this dealership. They are reliable and are ready to address any concerns you may have. They will inform you of the time it will take to complete the service required and if necessary will provide a loaner. More
by PT109
Employees Worked With
