Yonkers Kia

A Beautiful Whirlwind Experience- New Kia Soul GT 2020 For those of you who only like reading the first line and want to get back to your instagram- I had the BEST experience at Yonkers Kia, ask for Miguel For those of you who only like reading the first line and want to get back to your instagram- I had the BEST experience at Yonkers Kia, ask for Miguel (who's photo I can't find on here, as he's come from another store) and Emily Cummings, they are a dynamic duo who worked as a team to help me get my new Kia Soul GT 2020 for what seemed like a ridiculously great price, while making me feel valued and important. For those of you have a greater attention span and prefer a better story, read on. I had been driving a crappy old Ford Focus 2004 for the last year (was getting set up in New York and needed something to get me around) and I was really in the market for a used Compact/Sub Compact SUV, and Elexes Rodriquez had seen an online enquiry about trading in my old Ford and called me up saying they would take it and they had a used 2016 Honda CRV (a make I was interested in) and would I like to come in and look at it. We got chatting, and I let her know the kind of things I was looking for, and she brought up KIA and the types of models they had that were comparable. I had NEVER thought of buying a KIA, and would never have considered it if it weren't for this first conversation with Elexes. She sounded trustworthy and kind and patient. I then got talking to some work buddies, one of which had a Kia Soul that he had put on 300,000 miles driving from Florida to New York and back constantly for years- he said he loved it and had no problems at all. So call it fate, but my awesome call with Elexes and speaking to my friends convinced me to go and have a look at some Kia's. When i arrived Elexes greeted me and introduced me to Miguel- THE MAN! I was up front and told him I wasn't really looking to buy for another 4 weeks or so and was checking out the market, and he was super relaxed about that and not pushy at all. He showed me their cert-pre owned stock, but also wanted to let men now about the awesome Kia Summer Cash Back deals they had on newer models. I walked past a Soul 2020 GT Line on the show room floor and jokingly said, that's probably out of my price range. He punched the numbers and the deal he managed to put together for me was going to be cheaper than a 2016 Honda CRV with 35,000 miles on it, but a new car with Kia's fantastic 10 year, 100,000 mile power train warranty. He took the time to do a mock sale for me, printing out a sheet of the trade in value of my s***box Ford (I knew i was going to get peanuts for it), with all the taxes, rebates, DMV charges etc. etc. so I could see EXACTLY what I was paying. He then worked out based on my down payment what my estimated finance costs would be as well. I left with a wealth of knowledge thanks to his patience. I went to many other dealers that day, but my mind kept coming back to the Red GT Soul and the price. I knew that the price may go back up as August was starting and the rebates might stop. I called him a week later, the car was still there and told him I wanted to come for a test drive. My work schedule is crazy right now, so I had to come in on the ONE DAY he wasn't there. But No Problem. He spoke to his manager, and they guaranteed the same price he quoted a week before, and from home on his day off (gave me his cell for Personal Service, amazing) he put me in touch with his old Pal Emily and organized with her to set up the car for a test drive and that she would take care of me- NOT ONCE DID HE TRY PERSUADE ME TO COME IN LATER WHEN HE WAS THERE SO HE COULD MAKE THE SALE HIMSELF. I came 25 minutes later and Emily Cummings had the car on the curb ready to test drive. This girl is one bad xxx xxxx! Super professional, running around the dealership managing everyone and never stopped hustling for all the hours I was there. She took me on her fav test drive route with hills, and curves, it was a blast (although I drive like an old blind Grandma). We then sat down, and they honored exactly the awesome deal quote sheet and even a few hundred bucks better than the print out i and gotten a week before. She even called my insurance company on my behalf to help me up my insurance needed to finance the new car. When I realized just how much I was going to pay extra on insurance, I nearly called the deal quite right then and there. She encouraged me call my wife, talk it out, and kept me calm and focused. After weighing the pros and cons I decided to go ahead- the deal was too good to be true- way below any other dealer I had spoken to or found online for this model of car. They got the paperwork finalized while I drove home and picked up the downpayment and my wife to come for the final signing. I kept leaving things in my old Ford and the other staff (another Miguel) were very helpful having to constantly run back and find my garage door opener and useless crap I had left in the car. They did it with a smile but I am sure they wanted to kill me. The Finance manager was professional, didn't try to hustle me to add extra protections, and was lovely to me and my wife. So basically you can see from my initial phone conversation, through my first meeting with Miguel, and then through Emily and the other staff, that it was like going on a smooth journey from start to finish where trust was established and their was a consistency in approach that left me feeling at ease with a new financial burden- that is how you want to feel. 24 hours later, I don't have any buyers remorse, which usually I do! I have heard their service department was pretty crappy, and I quizzed Emily on this, and she promised me they had gotten a lot better, with new staff and management, and I'm writing this down here publicly to hold Yonkers Kia to that! I am definitely willing to give their service department a try if god forbid anything goes wrong. But hopefully except for an oil change here and there I won't have to do much at all. I'll most likely just pop back into the show room to thank them again and again for my new car. I can't speak for anyone else obviously, but based on my experience from start to finish I could not have been happier and left feeling more confident in my new vehicle purchase. Thankyou Emily, Miguel, Elexes, and the other young porter Miguel with all the hair gel in his hair (shinier than my new Red GT Soul). Happy Purchasing! More

Professionalism and Teamwork The perfect example of professionalism and teamwork coming together to meet the consumers’ needs. Constantly providing alternatives and knowledge on v The perfect example of professionalism and teamwork coming together to meet the consumers’ needs. Constantly providing alternatives and knowledge on vehicle to broaden customers expectations. More

Great customer service. Very patient and organized. The customer service was very straightforward, the information was presented to me in a professional manner. I love the way they made me feel as a fi The customer service was very straightforward, the information was presented to me in a professional manner. I love the way they made me feel as a first time customer. Great job. More

Great Experience I've been in the market for a car the past few months. Not fun. I've been to two Nissan dealers, Honda dealer and I was in contact with a broker. To I've been in the market for a car the past few months. Not fun. I've been to two Nissan dealers, Honda dealer and I was in contact with a broker. To say the least this was a very frustrating and annoying process. I needed the car to be in a specific price range. No dealer was able to work with me until Kia of Yonkers. I went to Kia today at approximately 9:45am. I was greeted promptly. They had Spanish music in the background. Which made it a fun and friendly dealership. Emily took care of all my needs. She was honest, transparent, and patient. I was quite paranoid from all the readings I've done about people and their bad experiences. Also, from my own personal bad experience at Nissan of Yonkers. Emily answered all my questions and remained patient with my redundancy and paranoia. She wasn't about games and understood money doesn't grow on trees. I didn't feel rushed nor pressured, even though they played a hard bargain. The test drive was great, we did many turns, we hit some bumps, and I followed none of the directions Emily gave me. The turns helped to see how well the car can handle and yes bumps were felt but nothing exaggerated. We returned and spoke pricing, I scheduled to return at 3pm. Which scared me because I didn't want pricing to change or any discrepancies of you "misunderstood". Luckily for me Kia of Yonkers kept there word. Emily wrote everything in detailed and signed her name. She gave me her number and we kept in contact, she reassured me of no hidden fees, exactly what was covered in the upfront taxes and fees, etc. At 3pm I returned signed paperwork and my car was ready. My first vehicle how exciting! Also, I forgot to mention Matt the finance guy. He to was professional and transparent. He explained what I was signing and ensured all the numbers were correct. Thank you Emily and Thank you Kia of Yonkers. More

Great Wonderful experience Natalie Morrero and Kuenley Yangzom worked closely with me to get what I wanted. They worked well to make sure I’m satisfied. I w Wonderful experience Natalie Morrero and Kuenley Yangzom worked closely with me to get what I wanted. They worked well to make sure I’m satisfied. I walked out the dealer with a car and at that the one I wanted. This was a great experience compare to all the dealership. More

GREATTTTTTTT CUSTOMER SERVICE😁 Overall it was a great experience. They worked around my bad credit and help me get my first car...Natalie , Pam, Juan and Carlos was very helpful . I Overall it was a great experience. They worked around my bad credit and help me get my first car...Natalie , Pam, Juan and Carlos was very helpful . I will definitely come back😊 More

Not too bad!! Overall my experience here was not bad. My salesman Daniel treated my family right. Pamela was very considerate, considering I had to keep pushing the Overall my experience here was not bad. My salesman Daniel treated my family right. Pamela was very considerate, considering I had to keep pushing the date of when I would pick up my car. What rubbed me the wrong way was the finance dept. I agreed to a price with my salesman only to see it increase when I go to sign. And what was the excuse for the increase, sales tax, which should have been included in the agreed upon price. DON’T TRUST THE PEOPLE IN FINANCE, always look at you contract before you sign!!! One last note, who ever cleaned the car before I picked it up, did a real sh*tty job!! I shouldn’t have to clean a brand new car, picking leaves out of a vent. More

Wonderful Walked in there hoping to get a new car and Melvin Reyes and Carlos Molina made sure we walked out happy. Great service very helpful and they really w Walked in there hoping to get a new car and Melvin Reyes and Carlos Molina made sure we walked out happy. Great service very helpful and they really went the extra mile to make our dreams come true. So thank you to Melvin, Carlos, and Natalie for making this happen. More

Excellent service My experience with these people is excellent. They were very helpful, friendly, and informative, thanks to you guys i love my car 🚘. Keep up the goo My experience with these people is excellent. They were very helpful, friendly, and informative, thanks to you guys i love my car 🚘. Keep up the good work More

New Kia Great experience at Yonkers Kia... would definitely recommend. We have been with Kia for 10 hrs and awe keep coming back. Keep up the good work Great experience at Yonkers Kia... would definitely recommend. We have been with Kia for 10 hrs and awe keep coming back. Keep up the good work More