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Younger Nissan of Frederick

Frederick, MD

4.9
2,927 Reviews
*********How does Younger Nissan of Frederick have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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7418 Grove Road

Frederick, MD

21704

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Showing 2,927 reviews

November 06, 2015

Fine salespeople, but back office sucks Even though I paid cash for a used truck, they 1) sent a form letter rejecting a non-existent application for financing it and 2) took a month to send More

by cpacker
Recommend Dealer
Yes
Employees Worked With
Nathan Cipperly
Nov 11, 2015 -

Younger Nissan of Frederick responded

Thank you for bringing this to our attention. We are looking into making changes to our automated process so that this situation does not happen in the future. Please accept our sincere apologizes for any inconvenience this may have caused. Once again, we certainly appreciate you letting us know of this situation. Please don't hesitate to give us a call if we can be of further assistance. Steve Farley GM-Younger Nissan of Frederick

November 04, 2015

great, welcoming, positive and comfortable. My experience was great, I explained to Eric what we needed and he gave us exactly what we needed. Also our finance rep really worked out a great dea More

by dromero612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 25, 2015 -

Younger Nissan of Frederick responded

We certainly enjoy hearing that Eric was able to get you exactly what you were looking for in your new vehicle! Thank you for trusting in Eric, Ed and our team here at Younger Nissan with your purchase. Wishing you many happy miles! Please feel free to reach out to us if we can be of further assistance. Sincerely, Steve Farley GM-Younger Nissan

November 03, 2015

excellent staff both in sales and service. my son has a Nissan titan which I borrowed a few times. enjoyed the truck very much. when time for a new vehicle for me I chose the Murano. my hu More

by newcar2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I know there is one more employee I worked with but I can't find his name or remember it. but he took me on the test drive and he was also excellent!, Steve Latour, Mike Schirf
Nov 18, 2015 -

Younger Nissan of Frederick responded

Sounds like we have the whole family taken care of. It is great to know that we have earned your trust and repeat business, both on the sales and service side of things! I may be biased, but I think we have a great team here at Younger Nissan, that strives for the ultimate in customer service. Thank you for sharing your experiences in this review...it helps us continually improve our processes. Please let us know if we can be of further assistance. Steve Farley, GM-Younger Nissan

November 03, 2015

Very knowledgeable and friendly dealer I was looking for a new compact SUV for my wife, so I stopped by Younger Nissan to check out the 2015 Rogue. I had a lot of questions about the vehicl More

by satisfiedcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Dibiase
Nov 25, 2015 -

Younger Nissan of Frederick responded

Helping you make the best informed decision when selecting and purchasing a new vehicle is our specialty. Thank you for trusting in Louis and our team here at Younger Nissan to help you with the purchase of your new Rogue. We certainly hope that your wife is enjoying it. Let us know if we can be of further assistance. Looking forward to working with you in the future. Sincerely, Steve Farley GM-Younger Nissan

November 02, 2015

Effortless.. Quick and great communications. This is my 2nd vehicle in 6 months from younger Nissan why? because they rise to the occasion and work hard to provide awesome service and give you wh More

by tattoocharlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Warfield, Chris Curry
Nov 18, 2015 -

Younger Nissan of Frederick responded

Just what we love to hear...a happy repeat customer. Thank you for giving us the opportunity to earn your trust and your business once again. Our team strives to provide a hassle free experience with each purchase; and it sounds like we hit the mark twice for you. Kudos to Chris and Kyle and the entire team at Younger Nissan. Please don't hesitate to give us a call if we can be of further assistance! Steve Farley, GM-Younger Nissan

November 02, 2015

Collision Center makes my Frontier new again. I bought a new Nissan Frontier this summer and with less than 2700 miles, was a victim of a parking lot mishap (ok, hit and left scene). Brandi at th More

by Nick T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi & Shawn in Collision Center
Nov 18, 2015 -

Younger Nissan of Frederick responded

I know how unsettling it can be to have a vehicle damaged, especially in a hit and run scenario. We hope that perhaps it has been a consolation, knowing that your Frontier was taking very good care of during the repair process. Brandi and the entire Younger Nissan Body Shop team take great pride in the work they do. You can trust that when they say it will be good as new if not better - that they mean business. Thank you so much for sharing your thoughts and experience in this review. It goes a long way towards helping us improve our customer service experience. Please let us know if we can be of further assistance. Steve Farley, GM-Younger Nissan

October 31, 2015

I recently purchased my 2011 Toyota Venza SUV from Younger Nissan of Frederick and we received excellent service from Mr. Chris Curry the Sales Consultant. We were greeted by a friendly, knowledge More

by Holmespun1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curry
Nov 02, 2015 -

Younger Nissan of Frederick responded

While our staff "family" here at Younger Nissan is extremely important, we feel it is you - the customer who is our "raison d’être". We strive to provide a relaxed and hassle free buying experience, and that includes listening to every detail that our customers are looking for in a vehicle. Thank you for taking the time to let us know that we are doing it right! We value your opinion, and appreciate your trust in our team. Please feel free to call us if we can be of further assistance. Steve Farley GM - Younger Nissan

October 28, 2015

First car, Thin credit This is what you call a 5 star dealership. From having slim to no chances of being approved any other place due to lack of credit! Younger Nissan made More

by Dwalk071289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Curry , Kevin Caudell
Oct 29, 2015 -

Younger Nissan of Frederick responded

Miracles as you say, do happen; but we like to think of it as hard work and dedication in taking care of our customers! We are so very happy that we could make the deal happen for you and get you in a brand new Sentra. Thank you for trusting in Younger Nissan, and for sharing your experience here in this review. Please don't hesitate to give us a call if we can be of further assistance. Wishing you many happy miles in your new Sentra! Steve Farley GM - Younger Nissan

October 27, 2015

Extremely satisfied customer This was the 5th car I have purchased. I found the Younger sales people to be the kindest sales people I have ever experienced. My salesman was Chris More

by firsttimenissanowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Warfield, Chris Curry
Oct 27, 2015 -

Younger Nissan of Frederick responded

That is truly an amazing compliment...thank you for your kind words. Our team strives to make the car buying experience as pleasant as possible. It is a big decision and we want it to be relaxing and hassle free for our customers. Welcome to the Nissan family! We know that you will enjoy many happy miles in your new Nissan! Please don't hesitate to contact us if we can be of further assistance. Steve Farley GM - Younger Nissan of Frederick

October 21, 2015

No pressure, extremely flexible I recently bought my first new car from Younger and was extremely pleased with the experience. I had a limited budget and had my eyes on a specific ca More

by rmartin7191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dibiase, Kyle Warfield, Jim Burdis
Oct 21, 2015 -

Younger Nissan of Frederick responded

Car buying as it should be...the experience should be hassle free and very helpful. It is a big decision when new car shopping with so many options to think about, and we are here to help you through every step of the process. Thank you for trusting in our team with your automotive needs. Please don't hesitate to contact us if we can be of further assistance. Steve Farley GM - Younger Nissan

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