Younger Nissan of Frederick - Service Center

Poor service Everyone seemed to be too busy with other people. I waited for over 30 minutes for a 3 minute ride. I would have liked to have returned to work soon Everyone seemed to be too busy with other people. I waited for over 30 minutes for a 3 minute ride. I would have liked to have returned to work sooner. More

Recent service on Frontier I recently dropped my 2007 Frontier off for an oil change and AC service. First of all, Jay quoted me a cost of $129 for the AC sevice but when I pic I recently dropped my 2007 Frontier off for an oil change and AC service. First of all, Jay quoted me a cost of $129 for the AC sevice but when I picked my truck up the charge was $172. This did not include the oil change as I had 1 complimentary oil change remaining. Secondly, Jay insisted that I needed a complete brake job on my vehicle. This was odd considering that I had recently replaced all 4 rotors and pads. Additionally the truck was recently serviced by Younger for a brake system flush and there was NO MENTION of brake wear at that time (a few weeks ago). Interestingly when I looked at the lug nuts on all 4 wheels I could clearly see from the dirt on them that the wheels could not have been pulled for brake inspection. Ill continue to use Younger Nissan and in fact just bought another vehicle. However when it comes to service I will ONLY deal with Doug in their service department. More

Women Beware! What a horrible customer service experience I had dealing with Jay! I will NEVER bring my car to Younger Nissan again - nor will I buy a new car from What a horrible customer service experience I had dealing with Jay! I will NEVER bring my car to Younger Nissan again - nor will I buy a new car from them. He was just extremely rude, abrupt and dismissive. I noticed that he spoke very professionally to male customers - but his tone and demeanor was very impatient and inappropriate with female customers. I arrived at 11:15 - but it took 15 minutes for Jay to check my car in, in part because he seemed to be having trouble operating the computer. He literally made me stand in front of his desk for a full five minutes while he did other work & ignored me. At first he told me it would be $115 for them to check why the engine light had come on in my car. I told him that sounded high - and that I had paid less in the past for them to run a diagnostic. Suddenly the price went down to $65. I have had previous issues at this dealership with inconsistent pricing. Jay told me there is a range. Really? Seems to me like the price should be the same for everyone - men & women. I waited from 11:30 - 1:30 with no word from Jay. I could plainly see my car sitting in the garage with paperwork on the windshield - nothing happening. Meanwhile, customers who arrived after me had come & gone. I tried to get Jay's attention a few times when he passed through with other customers, but he ignored me. Finally, I asked the man at the desk if he could find out what was going on with my car. I heard him on the phone asking if Jay had gone to lunch. He told me Jay would be right out - so I waited and waited - and waited some more. At 1:55 I approached the desk again, telling them I was still waiting. Finally, Jay appeared - and yelled at me! Yes, he actually yelled at me - telling me that he was looking for the tech & that I would have to wait. At that juncture I asked to speak to the manager. Soon Justin Barber, the service manager appeared. From the get go he was hostile & nasty. He told me that my car was "all jacked up" that the tires were off it and I would have to wait. Did I want to come see it? He was gonna show me! He marched me to the back - on the way I let him know that my car had been sitting in the bay - apparently finished - since before 1:30. I don't have the time to detail my ridiculous conversation with Justin Barber. Suffice it to say that he made Jay Rowse look like a prince by comparison. They quoted me almost $1,500 claiming there was a major problem with my emissions system. My car very recently passed the emissions inspection, so I find their diagnosis hard to believe. I had an oil change at their dealership May 19 - just two months ago. My car passed every test and I was told it was in good shape. Suddenly, today, my car mysteriously fails 8 tests - hard to believe. Justin Barber could not even be bothered to apologize for the fact that I waited hours with no word from Jay and he couldn't have cared less that I was treated rudely. When I asked who his supervisor was he pretty much dared me to go complain - implying that his supervisor would support his outrageous treatment of a customer. I paid $63 and wasted 3 hours of my time - on top of that I felt abused. I am taking my car someplace else for a second opinion. If their estimate does not mesh with the facts I will be filing a complaint with the Better Business Bureau and the State Attorney General's Office. Women Beware! More