Younger Nissan of Frederick - Service Center

I live in Baltimore, 50 miles away. My round trip to Frederick is a minimum of 100 miles. I would not drive that far if I was not satified. For the record,there are six(6) Nissan dealers that are within Frederick is a minimum of 100 miles. I would not drive that far if I was not satified. For the record,there are six(6) Nissan dealers that are within 20 Miles from my home.( One is less that 4 miles away). Thank you for doing a Great Job. Victor Brown More

I came in for the oil change coupon I received in the mail for the week of the 27th of December. I arrived at 9:00am for a 9:10am appt. The young man, whose name eescapes me at this time, was friendly an mail for the week of the 27th of December. I arrived at 9:00am for a 9:10am appt. The young man, whose name eescapes me at this time, was friendly and helpful when he said he'd check on a recall that may be on my FRONTIER. I requested the FRONTIERbe washed as the last time here it wasn't. After about an hour or so the Customer Rep. can out in the waiting area to tell me that the wash bays were being used because of new work coming in on the electric car,I assume the NISSAN LEAF. I said fine, no problem. After another hour I walked out and saw my truck parked outside the bays and he said that the FRONTIER was next to be washed. After ANOTHER hour I decided that I had waited long enough and went back out and my FRONTIER was still parked in the same place. I told him that after waiting 3 hours I couldn't wait any longer and to give the keys to me and I'm gone. Well about that time the employee who does the washing came up and asked him who was next, he said my FRONTIER, so I let it be washed, as beside the oil change that's why I came over 40 miles to the dealer. After 15 or so minutes the REP. came out and gave me my gives, said he was sorry it took so long and off I went back to Martinsburg. The service of my FRONTIER was great, but having to wait 3 plus hours is not. I have no idea why this took so long other than what I was told, but it seems I have learned another great lesson. Will I return for my free scheduled oil changes at 7,500 mile intervals? Haven't yet decided on that point. Although this experience has left a bad taste, I'll see how it tastes in a few months. But if I were the person responible for that area I would have an employee meeting to discuss how this happened and what can be done in the furture to avoid this mistake happening again. I don't believe it was due to anything the Customer Rep did in performance of his duties, I think it was a snowball sffect of one thing causing a backup of everything that follows. This is how one small event turns into a very large negative event. So that's it for this visit and I do hope someone looks into this and understands just why I feel this way. I've had worse experience's at Auto Dealershps than this but without a doubt this one ranks in the top 5. Thanks for your time..... Craig L. Gay More

I really like your dealership and working with Martin (Marty?. However, considering that I have two Nissans (Altima and Murano) and that I spend a lot of money at your dealership, I really would apprecit (Marty?. However, considering that I have two Nissans (Altima and Murano) and that I spend a lot of money at your dealership, I really would apprecitate some meaningful discount on the major services that I always have done. My daughter has a Mazda that she purchased from Fitzgerald in Frederick. She has similar miles on the vehice but her 'cost of ownership' (primarily maintenance)is much less than the cost for my Nissans. I like your dealership and the service I receive but, because of the maintenance costs, I am not sure that I will buy another Nissan. More

I have worked with Doug many times over the past year two years. Each time, he has been extremely friendly and helpful with all of my car's servicing. I have also worked with Marty in the past and he is the years. Each time, he has been extremely friendly and helpful with all of my car's servicing. I have also worked with Marty in the past and he is the exact same way. I feel like the dealership is always straightforward and honest in describing the problem, price and solution for my vehicle. I have had a serious car issue or two, and every time, I feel like they have treated me great. When I needed a loaner car, they went out of their way to hold a vehicle for me, so I could get the service done immediately. I would recommend this dealership/service department to anyone. More

Marty worked very hard to accommodate me and my schedule. I appreciate his work to make my experience as painless as possible. One recommendation I do have is that the customer is contacted as soon as there I appreciate his work to make my experience as painless as possible. One recommendation I do have is that the customer is contacted as soon as there is an update of any kind. For example when I first brought my car in for service, Marty told me that the car would "probably" be done the same day. Yet, when the parts were delayed coming in I did not find out until I called and spoke to Marty. Have you considered texting or messaging to someone's cell? I appreciate the use of a loaner car and again the lengths that Marty and Brian went to to pick me up and shuttle me to Frederick Nissan. The cost estimate was very accurate. A little high in my opinion, but not too bad. Overall I am very pleased with the customer service and my experience and Marty and Brian definitely contributed positively. More

Very friendly staff that answered all of my questions. My rear bumper was hit, I thought that I would have to replace the entire bumper but Denny told me that they can fix it for me much faster and without a rear bumper was hit, I thought that I would have to replace the entire bumper but Denny told me that they can fix it for me much faster and without any bumper replacement. He also contacted me to let me know that there is a minor hit that I did not know about and suggested to have it fixed now in order to avoid a paint job if I choose to do that later. The car got repaired in 1 day (very fast!) Thank you! More

I brought my car in for the 60,000 mile service and a list of other things to check out. I had to stay and wait for my car. Doug did a great job of letting me know the status of my car. (I did plan to list of other things to check out. I had to stay and wait for my car. Doug did a great job of letting me know the status of my car. (I did plan to be there for a long time. Keep up the great job. More

I haven't been to the dealership in awhile because in the past it had taken too long for an oil change. I decided to give it another chance I was very surprised & delighted how quick & though the visit was. past it had taken too long for an oil change. I decided to give it another chance I was very surprised & delighted how quick & though the visit was. Everyone was very friendly. Gary kept me updated on what was happening with my Murano. I will be back in 3 months. : ) More