Younger Nissan of Frederick - Service Center

Friendly staff in the Service department. Was given a reasonalbe expectation as to how long it would take to complete the service Comfortable waiting room with free coffee and bottled water. Only minus, reasonalbe expectation as to how long it would take to complete the service Comfortable waiting room with free coffee and bottled water. Only minus, the WiFi did not work well; signal strength was too weak. More

I purchased a brand new 2008 Altima from this dealership. From the first communication through today my experience has always been positive. Service does not stop at the sale. I would highly recommend thi From the first communication through today my experience has always been positive. Service does not stop at the sale. I would highly recommend this dealership for sales and service if you value "customer service". More

A little over a week ago I was out of town visiting relatives when my Xterra gave out on me. I called your service department for help. Marty answered the phone and I was very pleased with the courtesy relatives when my Xterra gave out on me. I called your service department for help. Marty answered the phone and I was very pleased with the courtesy and respect from this person. The servicing was handled quickly and without a hitch. I credit your dealership for hiring people like Marty who is a leader by his attitude toward service delivery. Thanks. Bill More

Battery died due to previous electrical short. Your guys took it in, Jeff Lasko lent me his demo for a loaner and it was requested that I leave the car overnight for a complete positive check. I agreed and took it in, Jeff Lasko lent me his demo for a loaner and it was requested that I leave the car overnight for a complete positive check. I agreed and the next morning service called to say car was ready. Car works fine, great service, staff was very helpful. Thanks, John Brehmer More

Marty and Doug in Service have been taking care of my Nissans for years and done a great job. I'm on my 10th Nissan and currently own three. I trust them and their recommendations to keep my vehicles r Nissans for years and done a great job. I'm on my 10th Nissan and currently own three. I trust them and their recommendations to keep my vehicles running. That can't be said for many businesses. Thanks for the exceptional support guys! Cheers, Terry Tielking More

I had just learned that I had a left/driver side brake light out and in reviewing the maintenance manual and investigation how I could replace it myself, I could not figure out how to do it mayself so wit light out and in reviewing the maintenance manual and investigation how I could replace it myself, I could not figure out how to do it mayself so without an appointment stopped by your dealtership and your team had it replaced for me within 20-30 minutes for a very reasonable price. Everything about my experiece was great, and I truly appreciated the service I receieved. Best regards, Fred Hoffert More

All i wanna is to have trust in quality - so, if i came to change oil and i asked for a synthetic oil and 5W30, then i wanna make sure i did get in fact synthetic and 5w-30 and not regular 10w30 for examp to change oil and i asked for a synthetic oil and 5W30, then i wanna make sure i did get in fact synthetic and 5w-30 and not regular 10w30 for example. There is no way to find that one out, so all i wanna know is that i can trust the mechanic and so on to do that thing! If you guys can work on that and pretty much say it with confidence that's what it happens then it would be nothing but great. Also, going beyond and above for customer is always appreciated...Last time i had a horrible experience with a service rep (i do not believe he works there anymore), but all i wanted to ask that while my oil being changed i wanted a mechanic to put a missing bold in my exhaust hinge and tighten it (i even had my own bolt) and i had to argue with service rep about it since he wanted to charge me $30 - that sh.t was ridiculous! Doing it as a favor and for free that's what would consider going above and beyond, this is cost to a dealership nothing, but a lot to customer and its fairly reasonable request. I was happy when i got an email from Service Manager and this was resolved, even though i had to take care of that little issue myself. but anyway, lately been nothing but a good experience with a service and dealership itself. More

Gary -- I came in yesterday with a list of six items and all were resolved in one way or another. I am not satisfied with Corporate Nissan's response to the "squeaky brake problem", which your mechanic con all were resolved in one way or another. I am not satisfied with Corporate Nissan's response to the "squeaky brake problem", which your mechanic contacted Nissan's Service Area Rep. directly and their response was "that's the way it is"!! This is the second Pathfinder we've puchased - first one was a 2001 model - and in comparison to the 2010 LE the 2001 model rode better, had a better visor design, better MPG and wasn't as noisy inside. It had double visors to use at the same for the front and side all built into one location - the 2010 has a single visor and when used on the side there's no protection in front - in the side position the visor is not steady and jumps up and down - again very poor design for a $40,000 SUV!! Also the 2010 visors will not stay in a position where placed - in the full up position they don't stay and drop down slightly. Marty has a replacement set on order; however, I don't hold out much hope for them operating correctly or any better because they'll be the same poor design. After recent Body Shop repairs were completed, the trunk floor had a grease spot and a general light mess. This was cleaned up to my satisfaction. Otherwise, yesterday's service was acomplished completely and thoroughly as always. I've done a pretty good job on your eyes and brain with all my comments, but if you are able to convey my design complaints to Nissan Design Dept., may be they'll put some sensible things back into the Pathfinder, rather than so many "bells and whistles", which are a distraction to safe driving principles and concentration for the driver! Thanks for the oportunity to respond to your service yesterday. DEN More

I have been a loyal Toyota customer for years. But when my 1998 Toyota 4Runner needed to be replaced, I decided to check out the Nissan. I bought the Nissan Cube and I must admit, I'm very pleased with th my 1998 Toyota 4Runner needed to be replaced, I decided to check out the Nissan. I bought the Nissan Cube and I must admit, I'm very pleased with the car and the quality of service I have received from Frederick Nissan. The staff are very professional and appear to be genuinely concerned about the safety and reliability of my vehicle. I am very impressed! More