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Zeigler Honda of Racine - Service Center

Mount Pleasant, WI

4.5
1,539 Reviews

1,539 Reviews of Zeigler Honda of Racine - Service Center

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March 01, 2025

My car was forgotten about, took it in back late. Had to put LO jack back in because it didnt pass emissions with it, they said they will install it during oil change. Sat in waiting room for 2 1/2 h More

by SLAMBERT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Zeigler Honda of Racine responded

Hello, Thank you for bringing this to my attention. I would appreciate the chance to speak with you about your experience with our Service Team regarding your recent oil change. Please reach out to me directly so we may discuss this further. Best regards, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

March 01, 2025

Very clean nice customer service the waiting wasn't bad tells you thoroughly what's going on with your vehicle More

by Iris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venicia
Mar 01, 2025 -

Zeigler Honda of Racine responded

We appreciate your feedback and are glad our team could assist you during the visit to Zeigler Honda of Racine. Feel free to reach out if you need any further assistance.

February 26, 2025

I had dealt with Honda of Kenosha for a few days and the treatment by their service department was infuriating. I decided to give Zeigler Honda a try and the difference was night and day. Every person I tal More

by drewfreud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 27, 2025 -

Zeigler Honda of Racine responded

Thank you for sharing your experience at Zeigler Honda of Racine. We're pleased to hear our team took good care of you. We'd be glad to help anytime in the future.

February 26, 2025

The service was good. The service writer did a great job. I'm happy. Good jod. More

by JImettry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Zeigler Honda of Racine responded

Thank you for sharing your thoughts about the service at Zeigler Honda of Racine. Glad our team made a positive impression on you. Wishing you well until next time.

February 26, 2025

Service department is not very customer friendly. They didn't tell that changing fuel injectors would reduce gas mileage. More

by Bigdummy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prince Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cameron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Zeigler Honda of Racine responded

Hello, Thank you for sharing your review with us here at Ziegler Honda of Racine. Please know that I take your review seriously and would like to discuss your feedback regarding your recent service visit. Please reach out at your earliest convenience. I look forward to hearing from you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

February 26, 2025

Great service on the spot when I arrived at the dealership yesterday morning for the oil change !!!! More

by Mo naqvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prince Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Zeigler Honda of Racine responded

Happy to know you appreciated the prompt service for your oil change at Zeigler Honda of Racine.

February 23, 2025

Prince and Levi both go above and beyond for their customers! I’ll always go to Levi for any future purchases! More

by Niclarson58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Megerdichian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Sewell
Feb 24, 2025 -

Zeigler Honda of Racine responded

Glad to hear you had a great experience with our team at Zeigler Honda of Racine. We look forward to serving you again.

February 22, 2025

Still FURIOUS with the shoddy workmanship. They did a tire rotation, and there's a loud mettalic scrapping when the front tires turn AND the oil change was a disaster as well. The oil pan co More

by SFillebrown
Workmanship
Recommend Dealer
No
Employees Worked With
Prince Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Zeigler Honda of Racine responded

Hello, We take your review very seriously here at Zeigler Honda of Racine. In order to address your feedback regarding your vehicle and service experiences, I would like to speak with you directly. Would you please reach out to me with your best method of contact? Thank you, Maggie Sewell Customer Relations Manager 262-898-2900 maggiesewell@zeigler.com

Mar 06, 2025 -

SFillebrown responded

Hello Maggie, Brain the Service Director had left me a voice mail to call him, which I did a few days ago, and left him a voice mail. I am still awaiting his call. Meanwhile, I want to request to bring the car in to have the improper workmanship corrected. The metallic screeching while backing and turning the front wheels is awful and never did that before the tire rotation in June, and the oil change that day also left a covering under the vehicle is loose and making awful sounds when going over bumps. Furthermore, when I brought it back to Ziegler in October, after not driving it for a few weeks after major surgery, they stated that neither of my complaints existed. Instead, they sold me into getting rear brakes that day They rated the rear brakes at 4 which my son said was nearly impossible. He is a mechanic and said that front brakes wear out faster, so I feel that I was duped. This is all so unacceptable, and I request the dealership to correct the original complaints about the screeching in the front wheels and the underbody pan to be repaired free of charge. Thank you, Susan Fillebrown

February 22, 2025

Prince was wonderful and very understanding and helpful! As this was a recall he made sure everyone was on board for the repair. More

by mlg1944@hotmail.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Zeigler Honda of Racine responded

We're glad to hear our team was able to help with the recall repair at Zeigler Honda of Racine. Reach out if there's anything else we can assist you with.

February 22, 2025

This appointment was a lot quicker than I expected being that it was late afternoon. More

by REMYJNICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Conforti
Feb 23, 2025 -

Zeigler Honda of Racine responded

We're happy to hear that your appointment went smoothly. Thank you for choosing Zeigler Honda of Racine.

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