Back

Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,142 Reviews

1,142 Reviews of Zeigler Subaru of Lafayette - Service Center

Sort by
April 30, 2021

Very friendly and the service was outstanding. Because it was a recall it was free. They also had a loaner car for me to drive which was excellent. More

by MARK_LOOMIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karalee Sollars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Belaire, Terran Patton, Avery Burrows, Kandace Pherson, Jordan Shoff, Kenzie Hughes, Taylor Cooper
Apr 30, 2021 -

Zeigler Subaru of Lafayette responded

It was our pleasure to take care of you! Thanks for being a Bob Rohrman Subaru customer. See you next time!

April 29, 2021

This latest appointment was the best yet!!! In and out so quickly, and Taylor was so pleasant to work with. A plus effort. Soon you soon!! More

by angel19halo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Cooper
Apr 30, 2021 -

Zeigler Subaru of Lafayette responded

Angel, we are so happy that our team gave A plus service! We look forward to seeing you back at Bob Rohrman Subaru soon!

April 29, 2021

The maintenance on the car is fine, but we never get out of there in the time they say it should take. The last visit we took their complementary shuttle to do some shopping so we didn’t have to just sit th More

by MLBERDINE
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
May 17, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to our attention. We're sorry to hear you were unsatisfied with your experience and would like to address these concerns to improve next time. Please reach out to me directly so I may discuss this more and find a resolution. Thank you, Brad Belaire - General Manager - 765-449-8100

April 29, 2021

Very friendly and usually quick at getting me scheduled for my semi annual services. I like that they text you as well with updates on your vehicle. More

by CRISTINASHULL
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Zeigler Subaru of Lafayette responded

Thanks so much, Cristina. We look forward to your next visit with us! - Bob Rohrman Subaru Team

April 28, 2021

Service department was very courteous and helpful, explained in detail all of the services performed on my vehicle. Just filling in the rest here because I don't believe in "rating systems" that requ More

by MACBRAVE
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Apr 28, 2021 -

Zeigler Subaru of Lafayette responded

We really appreciate you taking the time to leave Bob Rohrman Subaru this awesome review, thank you!

April 25, 2021

Great job - got my car fixed up for a long road trip. Their shop is very busy but organized and they set me up with a loaner car during the repairs. No complaints - and I definitely would complain if I More

by SGOODWIN4813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes, Taylor Cooper
Apr 27, 2021 -

Zeigler Subaru of Lafayette responded

It was our pleasure to take care of everything for you! Thanks for trusting the Bob Rohrman Subaru team. Safe travels!

April 25, 2021

I have had extensive dealings with Brad and Karalee, (along with Kenzie, the service department and my salesman, John P.) EACH AND EVERY TIME they have been helpful, professional and have gone out of More

by POWELLCAROLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karalee Sollars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Belaire, Terran Patton, Kenzie Hughes
Apr 27, 2021 -

Zeigler Subaru of Lafayette responded

Wow! That is what we like to hear! We are so glad to hear Brad and Karalee continue to go out of their way for you and we are glad to have you as part of the Bob Rohrman Subaru family. Thank you for this incredible feedback and we hope to see you again soon!

April 25, 2021

The team at the service is super!!! Please congrats Service Dept!!! Thank you Subaru, Lafayette In! Mr Young is my salesman and he is a superior!!! More

by SUSANKUHN67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Apr 26, 2021 -

Zeigler Subaru of Lafayette responded

We're so pleased to see this awesome review! Thank you so much for the great rating and kind words! We'll share this with our team and look forward to seeing you again at Bob Rohrman Subaru!

April 24, 2021

My service rep was knowledge and thorough (short red headed woman). Made every accommodation she could. Was pleased with overall experience, and was better than recent visits. More

by JEFFERY.T.BROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes
Apr 26, 2021 -

Zeigler Subaru of Lafayette responded

We're so happy our team helped get you the care for your vehicle you needed! Thanks for choosing Bob Rohrman Subaru! See you next time!

April 24, 2021

They were very rude! Didn’t do a good job on Communication! Made up lies about how my head unit was scratched from an outside source instead of admitting it was a defect they needed to fix More

by APHILLIPS21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
...
81
...