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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,142 Reviews

1,142 Reviews of Zeigler Subaru of Lafayette - Service Center

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March 18, 2021

I went in to have a tire changed before work. I told the associate that I only had an hour and if the repair couldn't be made in that time then I'd come back on Saturday when I'd have more time. I was told More

by jameswash
Recommend Dealer
Yes
Employees Worked With
I don't know the name
Mar 19, 2021 -

Zeigler Subaru of Lafayette responded

Hi James, We're sorry to hear your tire repair took longer than anticipated. We would like a chance to hear more about the situation and see if there can be a resolution. Please consider contacting me to discuss this in more detail. Thank you, Brad Belaire - General Manager - 765-449-8100

March 17, 2021

Very friendly and helpful people at the dealership, along with fast service and a nice waiting area makes it a good place for a oil change. More

by CHARLEYHORSE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty McGlothlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Zeigler Subaru of Lafayette responded

This is a fantastic review! Thanks from the entire team at Bob Rohrman Subaru!

March 15, 2021

Everyone at Subaru took very good care of me and fixing my car and getting it back to me. Thank you so much! That’s why I love Subaru. More

by K_VANLOON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper, Bobby Brown
Mar 15, 2021 -

Zeigler Subaru of Lafayette responded

We're so glad your visit went so well! We strive for a five-star experience, and it sounds like we achieved our goal! Would you be interested in updating your rating to reflect that experience? We appreciate your feedback and look forward to seeing you again next time! Take care! - Bob Rohrman Subaru

March 13, 2021

Could not identify a problem but wanted “try” lots of things for thousands of dollars and still didn’t address the original issue that brought us in (gas gauge is off). More

by DRDARDEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenzie Hughes
Mar 29, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this experience to our attention. We take customer satisfaction seriously and we're sad to see we couldn't earn five stars this time. I would be interested in discussing this with you in more detail and see how I can resolve it. Please reach out to me when you have the chance. Thank you, Brad Belaire - General Manager - 765-449-8100

March 13, 2021

Very friendly and helpful service. Jenny Scott was the one that help me with the service on my Outback. She kept me up-to-date regarding the service. More

by MALSABOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your five-star review! It's so nice to hear that Jenny gave you a great experience when servicing your Outback, and we look forward to seeing you again next time! - Bob Rohrman Subaru

March 12, 2021

No wash done on my vehicle or even offered and smelled like burning oil for at least 10 days after oil change from Subaru dealership and found oil dripping on my garage floor the same night as the subaru More

by JEREMIAHGRADY123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know who
Mar 29, 2021 -

Zeigler Subaru of Lafayette responded

Hi - we're concerned to hear about this and would like the opportunity to get some more details from you. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Brad Belaire - General Manager - 765-449-8100

March 11, 2021

We had a friend recommend John our salesman to order our Ascent and he was very knowledgeable and friendly. The service we got on our Ascent was great and timely. So far we are very satisfied with Bob Rohrm More

by steve@mercerlandmark.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Butler, Kenzie Hughes, Taylor Cooper, Bobby Brown
Mar 11, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for your feedback and for being a Bob Rohrman Subaru customer! We look forward to our continued relationship with you.

March 10, 2021

The service I received was great and timely. Was very happy to have the pick-up and drop-off service. Kenzie was friendly and efficient. More

by cullyshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Mar 11, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for the excellent review and for trusting the Bob Rohrman Subaru service team!

March 09, 2021

Kenzie was the person that waited on us. She was very nice and helpful. She went out of her way to make sure everything was corrected. More

by ceellingwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kenzie hughes
Mar 09, 2021 -

Zeigler Subaru of Lafayette responded

We’re glad to hear Kenzie went out of her way to take care of everything for you! Thank you for your positive feedback and we hope to work with you again.

March 05, 2021

Great service team. Jenny Scott is wonderful to work with. She is knowledgeable, friendly, kept me up-to-date regarding service to my vehicle. Went above and beyond to make sure I was a happy custom More

by TDGIBSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback! Jenny is a wonderful asset to our team and we're so glad to hear that you enjoyed your recent experience with her. We appreciate your business here at Bob Rohrman Subaru and hope we can be of service to you again in the future. Take care!

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