Good Service - Jeff1
Very professional service department and service advisors. They are friendly and do not try to up sale you on items you don't need. I would highly recommend.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
The sales staff worked hard to help me through this purchase - Charlie DT
The only negative (I wish I could give 4.75 stars) was the internet service. Poorly managed experience. Otherwise GREAT sales and purchase. The sales and finance guys were great. Patient and understanding.
Horrible, Just Horrible. - Jeremy
Do you know what's great.....when I attempt to schedule service at a dealership through their website, and then I get an automatic response email that says "someone will be in contact with you shortly", and then you realize that "shortly" means "never".
I then attempt to send an email to the email address provided as a point of contact in the automatic response email, and then nobody responds. I then attempt to call the toll-free number provided in the email, and the prompt system is broken and pushing any button gets your call disconnected.
Finally, I attempt to contact the dealership directly and get the voicemail of the person who runs the service desk. I leave a message and nobody returns my call.
Do you know what's great? Basic customer service.
Do you know what you won't get from the service area at Salazar Fiat in Avondale?
Did you guess correctly?
Bad, bad, bad! - Chris G
My wife broke the armrest on her 2015 500 while getting out of the vehicle. She called Fred her service adviser and he told her she would need to pay to have it fixed. This is a vehicle(21K miles) still covered under the initial warranty and it has an extended warranty and a service contract. He then proceeded to tell her that he doesn't even use the armrest in his vehicle. I then got involved called Fred and told him under no circumstances would we be paying to have the armrest fixed. Fred's response, "don't threaten me." There was never any threat only an expectation that Fred and Scottsdale Fiat would back their product. We've already scheduled the covered warranty work with Tempe Fiat. We won't be coming back! Too bad as we were looking to upgrade to the XL later this year.
Autonation fiat north phoenix rocks! - keneglinton
Rocket is the best customer service rep I have ever met-Professional, polite and very
knowledgeable-they changed my oil
in record time!
Thank you autonation fiat north in AZ
Great Job Rocket!