601 Arizona Used Car Service Centers

This is a great dealership and always has been. - mikah.piper

This is a great dealership and always has been. They have serviced my vehicles for the past 10yrs. Shelby Clark in the service department always takes care of me and provides excellent customer service.

WATCH OUT FOR SERVICE DEPARTMENT ATTEMPTING TO DOUBLE - johnsemerau

WATCH OUT FOR SERVICE DEPARTMENT ATTEMPTING TO DOUBLE BILL YOU. TAKE YOUR CAR SOMEWHERE ELSE

Unacceptable Experience – Dishonest Service - eseeley31

Unacceptable Experience – Dishonest Service Department If I could give a negative star rating, I would. My recent experience with the service department at Freeway was extremely disappointing and frustrating. I brought in my 2019 Chevrolet Silverado due to a brake issue. The diagnosis was a bad brake master cylinder, which was fortunately covered by the extended warranty I purchased (a nearly $3,000 repair). However, the service advisor, Matt Shakespeare, told me that all the brakes and rotors were completely shot due to this issue and quoted me $1,894.57 to replace them all. That seemed very overpriced, so I let him know I’d be looking elsewhere. Initially, he appeared to understand. I later found a reputable shop willing to do the same work for $1,100—still not cheap, but significantly more reasonable. Once I informed Matt, he suddenly dropped the price to $1,300. I appreciated the gesture but had already decided to go with the other shop. Here’s where the real issue begins: Matt then called back and told me that if I didn’t have the brake and rotor work done at Freeway, it would void my warranty. This didn’t sound right, so I contacted my warranty provider, MPP (Mechanical Protection Plan), directly—not once, but three separate times. Each time, they confirmed this was false. No such condition exists in my warranty coverage. At that point, it became clear I was being misled—pressured to complete the work under false pretenses. That is unethical and unacceptable. When I confronted Matt about this, he backpedaled and said he was just trying to keep me safe. But honesty and trust are critical, especially when it comes to safety and expensive repairs. If he had simply been honest from the start, I may have given Freeway my business. But the blatant lie ruined any trust I had. To make matters worse, even the warranty company recommended I ask Freeway for written documentation stating that failure to complete the brake/rotor job with them would void the warranty. Of course, no such document exists—because it’s not true. You know something’s wrong when the warranty company is more transparent than the dealership. This kind of dishonest behavior has no place in a customer service environment. I will not be returning, and I strongly advise others to approach this service department with caution.

I am satisfied with my visit. - terrales

I am satisfied with my visit. I was taken care of right away. Very happy

Communication with this place is awful, I used to bring - jsrun1973

Communication with this place is awful, I used to bring my Jeep here all the time and it was the best, but now they don't call back, never answer the phone and you have to work with the person you are assigned and no one else can help if they answer the phone. Stay Away, they just don't understand or care! 0 stars should be an option.

Great service. - Niteriderhd

Great service. Got my truck in on time and got it out sooner than expected. Overall great experience.

Wonderful service tech, communicated so well and went - Duaneandsheila

Wonderful service tech, communicated so well and went above and beyond! Thank you Cimmaron! Good job!

Great service every time we come in. - Jonhy

Great service every time we come in. Special Thanks to JR at the service desk thats always on top of things for us.

The service department is the worst. - akamikefricke

The service department is the worst. No loaner after keeping my truck for 4 days

I recently had a service nightmare, the dreaded “Check - jrmiri

I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!!

Great people and great customer service. - Crystalmadi

Great people and great customer service. Peoria Nissan is the place to buy a car and their service department is awesome as well.

Excellent, fast, courteous service! - Kara

Excellent, fast, courteous service! I will definitely be back for my next service in a few months.

Mike P good man takes care of my vehicle I will keep - vgrannym1

Mike P good man takes care of my vehicle I will keep coming back and tell others where to for good service matt

Clean place and helpful employees. - becky.pinkley

Clean place and helpful employees. I will keep going back for any service I need. Thank you.

Service was great was kept informed of what’s was going - Frankanddeb_74

Service was great was kept informed of what’s was going on a no hassle appointment

Any time we bring in one of our VW's for service we - indochips1

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership!

Yesterday I got my oil change on my Nissan at ABC Nissan. - Jamie

Yesterday I got my oil change on my Nissan at ABC Nissan. My Service Consultant Mr Eddie Valdez got me promptly in and out! There are no words in my command to describe how kind and professional Eddie was - he should be promoted and raised right now this minute! I'm still grinning from ear to ear after this Nissan experience!

“YOU” decide! - kjsmart1

“YOU” decide! ETHICAL? / UNETHICAL? On Aug 7, 2023, I took my 2007 MDX to Acura of Tempe for a brake fluid flush. An hour or so later, the Service Advisor (SA) told me that the vehicle HAD A MAJOR SAFETY ISSUE THAT NEEDED TO BE ADDRESSED RIGHT AWAY. The fuel pump was cracked and leaking badly. He stated that it was a FIRE HAZARD! Cost was just over $1,000 for the repair. I questioned this as I had not noticed any leak. I monitor fluid levels, filters, wiper blades, tire pressure etc., and look for ground stains regularly. There had been no stains on the driveway. The SA took me into the garage to show me the leak. The Tech explained that when the vehicle was running the pressure would squirt gas out of the crack in the fuel pump and this was leaking down the side of the gas tank. Both the Tech and the SA noted multiple times that they were surprised that I had not smelled the gas odor as it was quite strong. They pointed out that the entire garage had a gas odor. And indeed, it did. BTW, the average person may not know this, but the fuel pump’s “access” door is under the back passenger seats. Accordingly, any squirting gas would have filled the vehicle’s interior with a strong gasoline odor. Why hadn’t it? The Tech showed me a trail of stains on the floor that he said were caused by the leak as he drove the MDX into the garage bay. Why did they start only 6 feet from the rear of the vehicle and stop 2 feet BEFORE the location of the tank leak?? Next the Tech showed me the wet gas tank and indeed it did have a strong gas odor. I was surprised that they did not ask me if I had been experiencing the common symptoms of vehicles with gas leaks – like the engine light being on, engine hard to start, loss of power, sputtering engine or stalling out. I had not experienced any of these. Accordingly, I said no to the recommended service. The SA repeated several times that this was a safety issue and there was a possibility of a fire. He was CONCERNED for my safety! Before heading home, I stopped at Costco, fueled the MDX and shopped for awhile. When I came out, I checked for drip stains, leaks, smell, etc. Nothing! After my 30-minute drive home, I checked the rear of the vehicle and underneath. There were no stains from drips or leaks. The gas tank was not wet. No gas smell inside or out. Nor did the vehicle experience any of the common symptoms for a gas leak. A few days and miles later, still nothing. It was a miracle! Or, was it? This adds a whole new description to what is called "BUSINESS DEVELOPMENT STRATEGIES!" It is now Aug 11 and the SERVICE MANAGER has still not responded to my request for clarification regarding this experience. So “YOU” decide. Was the level of service and treatment I received that day what you would call: PROFESSIONAL? SERVICE EXCELLENCE? DEALERSHIP REPUTATIONALLY POSITIVE? ETHICAL? TRUSTWORTHY? TRUST and integrity are of the utmost importance when finding a good Doctor, Lawyer, Service Advisor, Service Technician, Mechanic, etc. Needless to say, this experience has caused me to lose trust in the ACURA OF TEMPE SERVICE DEPARTMENT.