Wonderful Service - janell
This is the second vehicle we have leased from Tustin Hyundai. It would have been three had the Genesis models been available, but today we leased the Santa Fe which I like a lot.
Bill Ferris can not be beat. We dealt with him last time and today as well. He is knowledgeable, honest, and all around a wonderful human being. He is the reason we went back to Tustin although the Mission Viejo dealership is closer. When and if the Genesis series are available we will do business with him again.
Top Reviewed Specialists At This Dealership
Excellent timely service - Sherry8321
John Shaw was courteous and took care of my service in a timely manner. He helped me with Andriid Auto as well. I used it successfully today. My only negative is that the service department did not reset the "need service" notice which keeps popping every time I start my car.
Great service - CHONGHITS
The service was great people they are friendly didn’t have to wait long
Shuttle service to and from work minimal wait time
Warrantee on my parts excellent
Excellent service - Sergio21
Came in today looking for a sports car and saw this beautiful 2016 Camaro and knew I wanted it. The salesman Jerry took care of me and didn’t give up on getting me approved and at the end of the day walked out with the payments we wanted and the car we wanted. :D
Joe Reid Shines - xharity47
I had the best car buying experience possible thanks to Joe Reid and the finance guy...I am greatful and hope you know how much of a uplifting gift this is. sincerely charity
Lease & Purchase Specialist
Quick and Easy - old Lady
I had the recall of the Seat belt taken care of on05/16/17. Trevor checked, the paper work, and made sure that this time every thing was in order. Friendly and efficient.
Warrenty repair on axels and oil change. - Pasadenaben
Fast and professional care. From the moment I drove up to the time I left, Special arrangements were made so I could leave my car overnight was appreciated.
Internet/Fleet Sales Director
Top notch customer service - KdHyundia18
Christina went above and beyond with everything with our car purchase. She always kept us up to date with everything. She was very professional and friendly. I would recommend her 10/10 to a friend if they need to purchase a car.
Good dealership, but purchasing process took too much time. - Eugene Amey
All of the people we encountered that work at Inland Empire were friendly and professional.
The one complaint that we have is that, after we made our choice of a vehicle, the process of finishing the purchase took much too much time. We were at the dealership for about four hours (through lunch time). The problem seemed to be that we were considerably delayed in seeing the finance manager. Perhaps she had several customers that needed her services all at once. Once we got to see her, she was friendly and professional. It would have been good if the dealership would have advised us that there would be a delay so that we could have gone out to get some lunch. My wife has type 1 diabetes and her eating schedule is very important. Fortunately she had some candy in her purse that kept her blood sugar from going too low.
All in all we had a good experience at the dealership. We especially appreciated the sales person who sold us our car, Don Yarnall. He answered our questions, and we did not feel pushed to buy anything that we did not want. Thank you, Don!
Internet / Fleet Sales
Excellent and painless! - rolltide44
Outstanding customer service! The sales manager Miguel, assistant sales manager Brittany and Karina are all very nice and pleasant to speak with. We were able to get a deal down that was in our price and APR range. We will be back when we need to buy another car. My wife and I appreciate this dealership so much. Thank you for your hospitality and customer service!
Assistant Sales Manager
Assistant Sales Manager
Elantra review - ali.k.carcamo
Great experience, I would definitely come back again. The manager is very friendly and personable and works with your specific needs and requests. Thank you
Lead Product Specialist
Irving is the best - j2018
Irving helped me so much!!! My engine went out, he took care of everything....He got my rental ready, took care of my warranty and I had my car back within the week. This man should never get a bad review. This line of work can be frustrating and he was pleasant the whole time.
Thank you Irving very much
Oscar went above and beyond - Leo12333
Oscar is a great man and salesman. Very knowledgeable and we have come back FOUR TIMES to deal through him. Very outstanding work and every time goes above and beyond to get us a deal that satisfies our needs. Will always definitely recommend this place and a huge props to Oscar. He’s the man
Product Specialist / Korean Fleet Manager
Best Customer Care I've seen!! - - Peter G.
Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an appointment and they always do their best to accommodate you no matter how busy they are, puts them in a class by themselves . All the service reps are great, but I have made a connection with Chris Calden who is exceptional as a service rep. Chris always gives you your best options , explains everything in great detail, and is very knowledgeable .Really enjoy the association I have had with Chris...
Easy and efficient. - BERNARDOSOSA1999
Everything went well. They checked the brakes, rotated my tires, and gave the car an oil change. Service was quick and efficient. No problems whatsoever, would recommend.
Such a great dealership with great people! - Koehler
I have nothing but great things to say about this dealership and the very professional (and fiun) people they have working for them. I had a terrible experience where my 2015 Hyundai Tucson’s engine blew, and to avoid writing a very long story here, Jimmy G. (In addition to Jerry Eastman-service dept) as well as Jim Trenner, we’re all very sympathetic to my horror story and helped me get into a new car. They were all so very professional as well as personable and made my new car buying experience such a pleasure as well as getting me such a great deal. Because of this, my husband also traded in his vehicle for a new Santa Fe. I would highly recommend this dealership for sales and service anytime!
Product Sales Consultant
Excellent Service - VLIZARRAGA820
I had a few recalls on the vehicle. I was greeted as soon as I walked. Was asked a few questions. I was told the service would take 2 hrs. It wasn’t it was about half the time. Thank you for the friendly and quick service.
Director of Sales
New Car, Positive Experience - Kia of Roseville SUCKS
I bought an Elantra here today and am very satisfied with the purchasing process. After being "yo-yo financed" by Kia of Roseville, I was well treated by Curtis from the internet dept and the finance signing guy. I would highly recommend Vacaville Hyundai and their internet price on cars.com is legit!
AND STAY AWAY FROM KIA OF ROSEVILLE!!!
Quick and easy buying process - Hyundaihyundaihyundai
Everyone was friendly and helpful in answering all our questions throughout the buying process. The salesman, Alex Giron, was very professional and exceeded our expectations as consumers. From this experience, I will definitely return for future services.
Thanks Adrin! - ngriffin457
Very professional staff and they made ease of leasing my new Hyundai Tucson very easy to understand. Will be back to this dealership when lease it up to experience this again!
EXCELLENT CUSTOMER SERVICE - smilin29
I was looking for a new car, having a number of different models and makes to check out. I was pleased beyond words with the treatment I received from Hyundai of La Quinta. The whole experience was so positive. I felt I was treated very honestly and fairly. I was so pleased with everyone and everything that I purchased a 2019 Santa Fe XL from them. I am so happy with this car. I know I made the right choice and am so thankful I gave them my business. I was a very pleasurable experience. I highly recommend them to anyone looking for a great car and dealership.
To rate Christopher Utter - 002685e
It was a great experience to buy my car at this dealer and it was made an even better experience due to your sales consult Christopher Utter. He knew about the car and was very professional and also a positive. He definitely made the process easy. You are very lucky to have him as an employee. He also made it very clear that I could call him or go ver there and go over any questions regarding the car. Your whole staff were ver pleasant-very approachable.
I certain would not have any hesatations refering someone to you.
Good experience - Harith R
Had an issue with this dealer & I was impressed by the fast response at a high management level , the issue was solved & I was offered an immediate help without appointment.
Special thanks to Saad Saleem, Tracy Tapia(General manager) , Edwen Tor(Service department)& Chris foster(Sales manager), Anthony (GSM).
Highly recommended dealership , the best customer service so far.
2018 Santa Fe - agonzalez3
It was a great no pressure experience. I have since recommended this dealership and will continue to do so. It was definely a great experience. The warranty is what brought me in, but the service is what convinced me to purchase.
They don’t care about their mistakes - Tucson driver
Had massive mistakes with my paperwork when I addressed it I was told I would be taken care of. When I emailed the GM he said yes we made mistakes but we don’t give away free stuff. So DMV paperwork wrong twice. Wrong VIn given to me for a quote. Salesman argued with me that he didn’t sent wrong VIN then harassed me about a bad survey number. A small compromise instead go ahead and blast social media would have been smart.
Worst service department - Handel
I left my car for a warranty check up because my rear tires were cupping. Was told they might need to keep it overnight ( the appointment was made 3 weeks in advance). The advisor sent me a text to check on status. Sent him a text towards the end of the day. No response. Called back the next day. He is off and cannot get an answer on the status until he comes back to work. What a bogus answer.
Worst service that I have ever seen.
Stay Away - juanpollo111
The sales process was good and Jimmy did his job but the Finance and DMV department hires a bunch of horrible people. Came in with my own financing and they decided to sign me up for some 3rd rate credit union and then they screwed up my paperwork and submitted the documents to the DMV for tags but did not provide license plates. They charge you lots of money in fees and don’t do their jobs. Also the day after I purchased the car the check engine light turned on and when I took the car to the Service department and all they did was reset the code and now it’s showing as Permanent when you hook up the OBD reader. Stay away from this place.
Great experience buying my kona - Kennethgeary
Jazmin helped me purchase my 2018 kona at a killer price. She was extremely kind and honest with the process. They even let me bring back my car for a derail after the long rain. A + !
Unable to make a deal - brandino36
My only complaint with the dealership is that we were unable to make a deal. They assured me that they have never lost a customer due to pricing, however when I did some research and explained what other dealers in LA and the Bay area were offering me they simply told me that I would have better luck at one of those dealerships I would have rather kept my business local, but for a difference of a couple thousand dollars I will gladly buy someone's lunch and gas money to drive me to one of those locations. Again I have no other complaints about the dealership other than that, but they did lose a customer due to pricing.
Trust the sales guy but expect bad treatment from finance - cbush67
I would only recommend this dealership because of the sales guy I worked with. If he was someplace else, I would NOT RECOMMEND THIS DEALERSHIP
Russell Westbrook Hyundai of Anaheim